The staff were always on hand to help, polite and friendly. The building was attractive and the traditional feel was maintained throughout the parts we saw. We really liked the lounge area near the restaurant. There was a large choice of alcoholic beverages. The jacuzzi was lovely and warm. The breakfast was very nice.

The only improvement would have been the size of the chicken meal at dinner; some more potato was needed, as it was not enough to be filling and I ended up wishing I had ordered a side dish. The lighting in the restaurant would have been better if softer for the evening, especially as there were lovely lit candles on each table.

Rooms were very clean, dinner staff were friendly, helpful and could not do enough. Spa was nice. Food was lovely.

Was a surprise for my daughters 40th. I did call the day before and told the lady on the phone but when we arrived the receptionist let the cat out of the bag by saying in front of my daughter that there were multiple rooms booked and the other guests were in the lounge which rather spoilt the surprise. More seating. We were a party of 10 and there was not enough seating around the outside pool. Also after our dinner we could not find enough seating for us all. Some had to stand or we could not have been together. None of the staff came forward to try and rectify either, so was a bit disappointed.

This is an attractive country house hotel, well placed for touring northern Kent. Its rooms and public areas are lovely, well maintained with an airy restaurant and a variety of small lounges for relaxing with a drink. It has a good spa and the outside areas are well maintained. And, subject to what I say below, the staff are friendly and attentive.

The hotel clearly, and justifiably, makes a good living out of weddings and events. However, perhaps for this reason, the restaurant is a little disappointing for a hotel of this standard. On our most recent visit the menu was brief and unexciting and service both at dinner and at breakfast left something to be desired. This was a shame as the hotel was in all other respects everything we could have wished.

Lovely breakfast, We had a fabulous room that they changed for us especially after I requested a room change due to a superstitious number my mum wouldn’t stay in. Reception so helpful and quickly sorted this out for us. The alternative room given was amazing and overlooked the gardens at the back with a beautiful view. The bathroom newly decorated. The spa was amazing and I loved the little jacuzzi/small swimming pool outside which was in an overly spot of the garden where you could look out and see various birds flying through trees. The place is spotless. The staff were all incredible, friendly and professional with just the right amount of attention.

The food served in the spa/menu was just ok and they didn’t do cream teas or cakes saying that these needed to be pre-ordered.

This was honestly the best weekend break my husband and I have had in a long time. The hotel, restaurant, and spa, all share the quintessential luxury that makes stays like this so relaxing and rejuvenating. The room was beautiful, the staff were friendly and helpful, the food was delicious, the wine was perfect and the spa could not have been better. It's my day job to find "issues" and the phenomenally high standard of service, quality, and attention to detail, meant I could thoroughly relax and enjoy my stay without going into "work mode." The beauty of the original building itself was so eye-catching and I would highly recommend a stay here to anyone wanting to unwind. A day and a night felt like a real holiday here.

The only slight difficulty we experienced, and it was very minor, was finding a suitable place to enjoy a cigar outside after dinner.

We loved the setting, the house itself is lovely and the spa being onsite is great, having a sauna, steam room, hot tub, hydro pool and a pool is great. It was very clean, welcoming and the breakfast was lovely. The bed was incredibly comfy too.

It would of been great if there was a way for those staying at the hotel to leave the spa in their robes and then go to their rooms to get showered etc. the changing rooms are small with others using them that aren’t staying and it felt like a disjointed part of the experience as we had to get out the spa, get dry and dressed, then go to the room to get undressed and shower/bath in our room rather than in the changing rooms.

Lovely hotel, the personnel was very kind and helpful, the room beautiful, I asked for a room accessible with elevator due to my mobility issue and they gave me a room on the side with elevator. The swimming pool with blue light is wonderful, they have also a jacuzzi and small sauna. We had dinner at the restaurant: the food is delicious and the service exceptional. There are many nice beautiful rooms where you can read a book or drink a tea, and the garden is beautiful.

Arriving at the hotel is bit challenging with public transport, there is a bus every hour. I reccomend going there by taxi or by car. I was there for a business conference. The conference room was lovely, I was only bit disappointed that water was not provided regularly during the meetings.

The staff are extremely helpful and friendly. The rooms are comfy and clean. Space to do work and plugs in good places. The spa and gym were open until 10pm, they don’t open before 8am which makes using am hard but the late night closing was great. Food was delicious including breakfast

The steam room was being fixed but staff let me know on arrival. Not an issue for me but it’s an old building so some rooms are accessible via lots of stairs.

Room was lovely, clean and well appointed. Breakfast was exceptional and staff outstanding. Had treatment in spa and no complaints at all. Meals in restaurant very tasty and again excellent service. Staff all very friendly and happy to help. Spa and pool areas were great, showers all clean and plenty of products to use. Plenty of parking space, lovely outside areas to sit as well as lots of cosy, quiet areas in the hotel. We thoroughly enjoyed ourselves.

If we’re being picky there were few scuffs on bedroom wall but not an issue as were minimal.

Hidden little gem. I found the staff to be friendly and professional through out my stay. Swimming pool was clean and decent. It had quiet and peaceful grounds/ gardens with lots of initmate spaces for relaxation.

No room service and the phones in my room wasn't working during my stay. Although they kept guests informed of the phone outage, I didn't know how to get an alternative means to communicate i required this kind of service.