Was interesting to be able to watch the coming and goings within the airport whilst enjoying a drink in the roof top bar. Breakfast was fine, with a good selection to meet most needs. The main meal, in the restaurant was ok, and the price was about right.

We always bring our own coffee and milk with us as being fairly fussy about what we drink, so cannot really comment on the coffee and tea items provided, but they appear to be like most other hotels we have stayed at. The pillows were pretty hard, with no alternatives within the room, so this was a downer. Alternatives may well be available if requested, so cannot comment further on this.

Lucy on reception was amazing, and when o say amazing I really do mean that, she was compassionate, attentive and one of the most helpful people I have ever had the pleasure of meeting. We had had our flight cancelled at stansted and had rebooted another from southend we were upset but not showing we were upset, she picked up on something not being right immediately, she gave sound excellent advice and was very accommodating with our room that I had booked an hour previously. We were a bit early for check in but bevause there was a room available she gave it to us as we hadn't slept for 32 hours at this point. Honestly a credit to the hotel.

There was nothing not to like the room was quiet spacious and comfortable, bed a little small but that didnt matter.

Upon entering the lobby, a flowery scent filled the reception area. The lovely receptionist Ingela, was attentive to us, giving us insightful details on local fun attractions. She was so kind to give my three babies, ice- cream vouchers, and my elderly mother and I, a drinks and snack vouchers which instantly made our long road trip not so bad haha lol. The two rooms we stayed in, were clean, with a decent size double bed and comfy sofa bed, a TV, reading table, chair and storage cupboard. We even had a mini fridge, which was great to store water. Breakfast was a bit pricey at £12 per adult, but kids eat free. There was large selection of food and everyone was happy and full. The bed was super comfy, and we slept well, even though it was close to the live airport. The only downside was the water in the bath was slow going down the sink and there was strange water pressure noise or air con sound switching on and off during the night. Overall we enjoyed our stay and we felt so welcomed and want to say big thank you to Ingela and her colleague that gave my mother extra hot water during breakfast to use for her medication, and the bar hostess that gave me an extra shot with our well needed cocktail haha lol. It is the little things that make a difference, and help ease traveling with babies and an elderly parent ;-). We will definitely be returning soon for a longer stay.

Upon entering the lobby, a flowery scent filled the reception area. The lovely receptionist Ingela, was attentive to us, giving us insightful details on local fun attractions. She was so kind to give my three babies, ice- cream vouchers, and my elderly mother and I, a drinks and snack vouchers which instantly made our long road trip not so bad haha lol. The two rooms we stayed in, were clean, with a decent size double bed and comfy sofa bed, a TV, reading table, chair and storage cupboard. We even had a mini fridge, which was great to store water. Breakfast was a bit pricey at £12 per adult, but kids eat free. There was large selection of food and everyone was happy and full. The bed was super comfy, and we slept well, even though it was close to the live airport. Overall we enjoyed our stay and we felt so welcomed and want to say big thank you to Ingela and her colleague that gave my mother extra hot water during breakfast to use for her medication, and the bar hostess that gave me an extra shot with our well needed cocktail haha lol. It is the little things that make a difference, and help ease traveling with babies and an elderly parent ;-). We will definitely be returning soon for a longer stay.

The only downside was the water in the bath was slow going down the sink and there was strange water pressure noise or air con sound switching on and off during the night.

The staff were excellent and very helpful. Usually when you read previous reviews they don't always match what you, yourself experience, however, this hotel was excellent in all aspects. Having one of the premier rooms with airport views was fab. Location was very good as Southend is a very busy place and we were so pleased we didn't go to a hotel in town as parking was very poor at some other hotels. The food served in the restaurant both in the mornings and in the evening were varied and tasty. We had booked a deal with dinner included which was very good value for money. We would stay here again and have let friends know about it.

Everything about the hotel. Friendly staff. Loved that.

The restaurant. There was nothing on there that I wanted. A very over priced steak. Lots of garlicky food, which I am allergic to. One burger. 🤨. It was my Wifes Birthday Celebration, and we left the restaurant, very flat. And went to a nearby restaurant.. I was also told by reception, that. If I did not exceed the tab a set up in the bar. The difference would be refunded. I cannot believe that 4 drinks emptied my tab. Bernard Melly. Call me if you want more.

Clean room, nice bedding including pillows, comfortable bed, good breakfast, nice staff, food/snacks nice, nice hotel, quiet location, the family bedroom with a good size second bed,

The shower's temperature was very inconsistent, going from cold to hot each second so very unpleasant, the sink in the bathroom is blocked...water going down very slowly, parts of the bath apparatus just fell off without being touched, £10 parking was not great, parking ticket to be handed over to reception every time we left the hotel so it can be validated, TV could be updated with new one with apps. The channels available were very basic.

The staff were all very friendly. The food I had in the evening was absolutely divine. A 2-course meal at a good price and very tasty.

Breakfast. There were plenty of good options to choose from, though. I just thought for the fry up the bacon and sausages weren't for me.

Quiet hotel, nice room with good views, very comfortable bed and bedding. Good breakfast. Very convenient for the airport and train station.

No breakfast bread rolls! Must be sorted, they used to be and is needed with cheese and cold cuts. Four star hotels do. Better choice of eateries within an easy walk, but the hotel can't do anything about that. Only relevant for guests who don't have a car and stay for several days.

Buffet breakfast was fabulous. Staff were excellent, from having a laugh with us to going the extra mile, nothing was too much trouble. Lovely large room. Full length mirror. Well stocked bar. Great views from the restaurant.

The mattress was a bit of a roll together. The mirror by the dressing table was fabulous if you were sitting but not suitable if you were standing. When it was busy there was sometimes a long wait at reception to get the car park ticket validation.