The location and grounds are breathtaking, peaceful, you feel completely in tune with nature and it is a great place to relax. The spa facilities are great, if you are into walks the grounds offer great strolls in nature. The hotel overall has an old world charm to it. The dinner was good at the Walled Garden restaurant.

The breakfast procedure needs to be improved. The guest is not clear what to order and the staff was not instructing the guests regarding the options. In addition the timing needs to be improved as well as the offering. The buffet and menu should have a selection of cheeses since it is a traditional produce of the area. In terms of taste everything was very good.

The beauty of the property was exceptional. Gardens and little unexpected paths taking you to yet another section of the property was such a treat. The stables were the cleanest I’ve ever seen and the two 5-year-olds were escorted on their ponies. What a fun experience. All staff members were lovely, attending to us with a smile and efficiency.

No air conditioning in our bedrooms. It was a hot spell and our top (second) level bedroom was hardly made better by fans. That was our only complaint. Otherwise, grounds, amenities, food and service were wonderful, 10 stars.

We were warmly welcomed by the staff who were extremely helpful. Our room was delightful with an enormous, comfortable bed, a charming sitting area and a spacious bathroom with a large bath and walk-in shower. We also had a sitting area outside the french windows. The public rooms in the old house were large and comfortably furnished and very restful. We had a lovely sandwich lunch in the drawing room. We also had dinner and breakfast in the Walled Garden Reataurant. The service was excellent and breakfast was particularly good. We very much enjoyed using the Spa facilities especially the hydrotherapy pool and the steam room.

Everything was wonderful.

The staff at the front desk were fabulous. The large non -chlorine -smelling pool was divine. The grounds were beautiful. My bathroom was large, clean and wonderful.

The staff at the FRONT desk/ reception at the SPA could be friendlier. (Some were fine) Please know I am not talking about therapists. The therapists were very good- Sophie and Lauren! Gas blowers were loud and smelly. Sweeping around rooms and gardens is environmentally and aesthetically sensitive!! I was hoping for a room that was less generic in its use of browns to disguise dirt. More light colours for charm in decor is needed I think- bedrooms and main house. Gas burning stones next to pool are too hot for summer and also send a terrible environmental message!

The food was excellent, the hotel felt homely, the grounds were great, the staff were very friendly and tried to be helpful.

Not a criticism, just feedback. The bath gel is very high on the wall and fixed so not easy to use in the bath. Block of soap please. The television was faulty for two of our three night stay, I spent quite a bit of time at reception each day getting them to mend it. It was replaced for the last night. At check out there were several items from the restaurant on my bill which I hadn’t had, if I hadn’t have checked and mentioned them I would have been charged for them. Apparently our room number was mixed up with a table number in the restaurant. Not a mistake I expect from a five star hotel.

beautiful place, very nice, good service too

the poor routine of my massage, sometimes spa just hire young one and just do a routine than to feel what the body need, and of course the way you can t pay cash !! this is a disgrace, they are bleeming the COViD like cash going to make you sick 🤔 or maybe it s the laziness of the director ( less work for him), room need an update too and need to change the mattress. appart that was good

It is great if you are looking for piece of mind. Very quiet,m and relaxing.the staff are so friendly and welcoming, nice tea room with fire place. Horse riding activity, great restaurants and huge gardens and nature. Best spa ever and pool. I enjoyed how they prepare the room for sleeping every night.

Not all activities are available at the time, you have to check in advance. The room has no AC and it had a bit of mold smell.

Great location, friendly staff, beautiful estate, cosy rooms, great food. A very relaxing holiday.

The properly is top notch and a very pleasant place to spend time and unwind.

The food did not live up to expectations and was a bit underwhelming (especially for the price point). If the quality of cuisine matched the rest of the experience, it would be truly memorable.

The room was spacious and well-decorated. We has all the amenities we needed (robes, slippers, working TV, hair dryer, etc.). The hotel has plenty of activities, so take advantage! We did archery, horseback riding, went to the spa, at at the on-site restaurant, and played tennis (with rackets and balls they provided). It felt like such a genuine country-side experience and was simultaneously relaxing and activity-filled. Staff was wonderful and kind. We would absolutely return.

Our only "complaint" if you can even call it that is that if you come by train (as we did), getting back into the town will cost you 20 pounds (even if it's just to the pub 5 minutes away) because taxis are so few and far between. The hotel was amazing in ordering us taxis as needed, but if you don't have a car, your only choice for dinner is the on site Brasserie or the more pricy Michelin star restaurant (or paying 40 pounds round trip). The Brasserie is actually incredible though, so we had no qualms about eating here for two dinners and two lunches.