I went to bed at about 11.30pm, but I could hear the television and 2 ladies talking in the adjacent room. Although it wasn't all that late, I didn't want to risk this going late into the early hours, as I had to be up early in the morning. So I got dressed and went down to reception, the lady there was very helpful, and offered me a room in a different part of the hotel, which was perfect, and I had a good sleep.

I went down for breakfast, but I only had about 30 mins, so I asked one of the waitresses how long it would take for any hot food order, she said that they're very busy, but she could make me a cheese/ham baguette, which I could take away, this sounded perfect. So I sat there for about 30 mins without any food, I asked the waitress a few times during this period if it was nearly ready, but was just told that it was on its way. After 30 minutes, I asked someone else that I knew in the restaurant if they could bring me the baguette when it eventually came out, . When my friend brought it to me a few hours later, it wasn't even prepared, it was just bread, a piece of cheese and a slice of ham, the bread wasn't even cut.

Thank you for asking! While the breakfast had some nice elements, I was a bit disappointed with the limited options. I was expecting a fuller spread, but I found myself with just one sausage and one hash brown, and I couldn't have a croissant alongside that. The takeaway breakfast the next day was also just a traditional croissant, which didn’t quite meet my expectations. As for the hotel location, it was convenient and had easy access to key attractions, which was definitely a plus!

In addition to the breakfast experience, I also encountered some challenges with the morning receptionist. I found them to be less than helpful when I needed assistance opening the door to the area where my car was parked. It was quite inconvenient for me, especially since I had multiple pieces of luggage to carry. I ended up having to go all the way around, which was frustrating. When I asked about the takeaway breakfast, I was disappointed again, as it didn’t meet my expectations. Overall, these aspects made my stay less enjoyable.

Loved the decor, fish tanks were amazing. Pictures plants etc excellent. Gorilla 👍🏻👍🏻🤣. Reception area is second to none. Cleanliness was excellent. Will stay again in the summer and take advantage of the marvelous garden area's

The breakfast was OK but the cook needs to learn how to cook sausage, most days it barely saw the frying pan it was nearly raw. The lights above the mirror in the room didn't work. Parking was a problem at times. Large vans should use first car park and leave car park near reception for cars.

This was excellent value for money with breakfast included AND with plenty of free parking (which you never get in other city centre hotels these days); staff were courteous, friendly and helpful; breakfast and restaurant meals were perfectly acceptable, granted nothing fancy, but reasonably priced and impressive list of choices on the restaurnant menu, much longer than is usual, and again, staff very courteous. Location ideally placed for visiting the dockyard, museums and the university. Surprisingly large number of rooms, but didn't feel like it - and very pleasant internal courtyard, would have been worth using in warmer weather. Overall, you could tell how well maintained and managed the place was by how clean all the tropical fish tanks were.

Nothing - would use again if visiting this area.

Reception staff very nice and welcoming Bar staff really nice restrauent evening staff above and beyond so accomdating service food lovely chefs special desert was lovely great room so clean and warm .. shower lovely great value.. breakfast food was amazing reception list was so kind as checked out thankyoi

Restrauent breakfast staff just felt little uncomfortable staff need their private chat in private and seem be put out each my son want back to get anything thought the breakfast was get as much you want we only had 3items cooked breakfast toast and natural yoghurt and fresh orange the looks two lady waitresses made us feel like d8d wrong.. they need too be conscious that some have special needs my son has asd. They need to welcome guest the same not who they choose be more welcoming too .. the two lady staff could learn from evening Restrauent and bar staff ... thankyou

Can't fault this hotel we love everything about here me and my partner have been living here for 5 weeks now and absolutely amazing service and staff during our stay we were kept updated about things and if any changes we would be notified and we had just that. During our stay we had a broken bathroom window which didn't shut properly so I reported the job with a lovely polite receptionist named Ruby and within 24 hours the handles to both the bathroom toilet windows were both repaired and changed over by Mantinance operative elvis. Whenever during my stay if in need of anything extra for my room or need anything done to my room always to hand is the wonderful polite smily staff on Reception during the day Natalie,jenny,steph,Gareth and Ruby and at night the lovely night porter named Jerry so always someone on hand 24 7 if you need help with anything absolutely fantastic hotel can't fault 1 thing about this place love it here top hotel definitely 10/10.

Nothing

"I recently stayed at this hotel, and while it was quite basic, it was exceptionally clean. What truly made the stay enjoyable was the friendly and accommodating staff. They went above and beyond to make us feel welcome, which added a personal touch to the experience. I would definitely stay here again!"

"I recently stayed at this hotel, and while it was quite basic, it was exceptionally clean. What truly made the stay enjoyable was the friendly and accommodating staff. They went above and beyond to make us feel welcome, which added a personal touch to the experience. I would definitely stay here again!"

The staff were ALL incredible and kind and polite and went over and above. My dog had a small seizure in the room when we had breakfast and had an accident I was beside myself upset and embarrassed the receptionist and room cleaner were so kind and forgiving and warm and reassuring it was incredible. We had problems with getting there in storm Darragh from IoW with ferries and receptionists were.so helpful and staff extended our stay staying patient whilst we communicated with ferry companies. The decor whilst dated was very clean!

Hard to find the entrance. Breakfast was hot and fresh but limited options. Eg I had black coffee as no oat milk available and advised the staff the only foods I could tolerate on the menu was bacon and tomato and was given 1 x slice bacon and 2 halves tomato. In spite of giving lots of advanced warning re my food intolerances. Also stayed in a storm and was seated adjacent to door and had to keep getting up and shutting door a task shared with another table and the wind kept blowing the door open it refused to stay shut and we sat in a very big draft.

We are regular visitors to this hotel and I can’t say a bad word about this hotel me and my partner absolutely love this hotel and spend all our weekends and days off here and if they get full up and we are unable to stay here we are gutted coz we don’t and won’t stay at any other hotel in Medway whenever we stay at this hotel the staff are absolutely fantastic everytime and will do everything to make your stay perfect everytime all the staff at this hotel are absolutely amazing and are all so friendly everytime the facilitates, services, breakfast choice,rooms,staff,location, are all perfect every time 10/10 for this hotel everytime and me my partner always request our specific room number and everytime the staff will go out their way to make sure we have our room we like thankyou to you all at the King Charles hotel we love you all

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The location was across Prince Arthur Road from the Royal Engineers Museum, and not far (walkable distance) from the Chatham Historic Navy Dockyard (recommended). Very well priced, and the English breakfasts are including in the room rate. I loved the fish tanks everywhere, which are well maintained. There are too enclosed courtyards, and a well stocked bar. The staff at the Reception Desk were always helpful with directions.

Everything went well and I stayed two extra days after the weekend. The building has an interesting history and was built in 1948 as a military recreational club. Two Canadians rescued the building in 1967 after it was neglected for five years. Let's hear it for Canadian heritage minded entrepreneurs.