The breakfast was good, the staff nice, and they were very accommodating in providing a fridge in the room when I said I needed one to store baby food and breast milk, heating worked fine

They’ve put the family rooms at the back end of the hotel and to get to the rooms you need to go up and down a flight of stairs. They’ve put a demographic who would be lugging around more suitcases and heavy prams to a place more difficult to get to. We had to carry our pram up and down every time we left the room. When we asked for a different room we got told it was where the family rooms are and there was nothing we could do. Fair enough that the bigger, family rooms are there but at least make it more accessible. Have a ramp or something. Steam room and jacuzzi not working and nowhere in the hotel info when booking was this made known

We chose this hotel because of its proximity to Diggerland (11 mins drive) and Chatham Docks (17 mins drive). It was spot on for a family trip - two adults and a five year old. We stayed in a premier room which was comfortable and very quiet. We had a breakfast and dinner package (very good value booked 3+ months ahead), and the breakfast was superb. A good choice at dinner too with some flexibility to order from the main menu. We used the pool once and really enjoyed it - it was quiet (at 8am) and warm. The hotel staff were all very welcoming. A special mention to Michelle in the restaurant who was friendly and super helpful. Our son was given an Easter goodie bag on arrival and had an Easter egg and Fruit Shoot on his bed, which he was delighted with. A lovely touch, thank you. We had a great stay - our first time at a Holiday Inn and we'd definitely return.

Overall the hotel exceeded our expectations! The room was clean but on closer inspection the bathroom did have a little mould and limescale build up. Superficially it was clean (and certainly fine to use), but because of the fast turnaround of rooms, it doesn't appear to get a really deep clean around the shower. There wasn't an extractor in the bathroom which could make a difference?

Value for money chain hotel, with facilities that meet the expectation. Check in took a bit longer, but they were kind enough to combine the 2 reservations that I made for the consecutive nights into one and the same room, so we did not have to change rooms after the first night. Plenty of parking spots, the hotel is conveniently located just off the M2 at 5 to 10 minutes from the center of Chatham. Breakfast buffet was well sorted.

The hotel looked a bit dated, especially on the outside. The sink in our bathroom did not drain very enthusiastically. The rooms on the street side can be a bit noisy due to traffic. Even though the hotel has a lift, there are a couple of steps directly after the main entrance. No safe in the room.

When we booked in they gave us a very small double room. We slept there the first night but found it very hot and and small so went to reception and asked to be moved. A lovely young lady names Siobhan said she would try and find us another room. We went and had breakfast and went back to see her and she had found us a lovely large room. She was very helpful. I asked to have some softer pillows and the housekeep bought them straight away. We eat in the restaurant one evening and the food was very nice. We can't fault the staff or the cleanliness. Nothing was to mush trouble. We stayed here many years ago and it really has improved 100 %. We will differently stay here again. Well done

Breakfast had plenty of gluten-free choices … cereals, bread, sausages and everything else which is normally gluten-free. The pool was nice and warm. Staff were very friendly and polite.

The dinner, bed and breakfast deal had a special limited menu which didn’t have much choice for gluten-free (no desserts) but the chef was willing to provide things from the main menu instead. The sauna and steam room were both out of action, which was one of the reasons why we chose the hotel 🙁 The bed was too soft and wobbly. The traffic noise from the road outside was too loud to open the window and the air conditioning didn’t work very well, so it was hot in the room.

Friendly, helpful, and professional staff. They were accommodating to change our room to one closer to the lift because the allocated ground floor room was too long a walk for my 86 year old aunt. Cleaners paid attention to detail and full of smiles. Breakfast - good range and was yummy! The hotel was well presented and had a great ambience. The location felt safe, and parking was a bonus along with walking distance access to some shops and a gym. Short drive or Uber trip to explore the sights of Rochester. This hotel was a pleasant surprise, and I'll be back.

Due to the room change, we got a room that faced the road and buildings. Not as quiet as I would have preferred it. Nonetheless, it worked for the short time we spent there.

Wow 10/10 hotel, from the friendly kind staff such as lisa and Sophie (and many more) to the comfy room, to the lovely pool we cannot fault our stay. Room - the room is cozy, warm with a lovely mattress and pillow. The attention to detail is amazing, the hairdryers are great, shower pressure is perfect and lovely coffees. The staff went above and beyond and decorated the room for my partners birthday, it was amazing Food- the dinner was fantastic with lovely lisa being our server, we feel full from that delightful set menu Facilities - fantastic pool and sauna, there is also a gym you can use! It was heated and a good size, the sauna was fantastic Staff- they will go above and beyond for you and support you in anyway they can from bringing ice to the room, to just a lovely chat We are here now and again I can’t fault our stay, fantastic, made my partners birthday a special one🩷

The buffet breakfast would probably have been better if we went a little bit earlier! But it was still tasty

Stayed here whilst attending Buckmore Park karting track. It’s half a mile away great location. The rooms are clean and modern. The reception is lovely and the restaurant is very good. Staff were fantastic and Lisa in the restaurant was just incredible. We had dinner in the restaurant and the food was of excellent quality. The steak was cooked perfectly and the desserts are also stunning. The quality of the food here is bang on. The wine selection is also good and staff keep it flowing! The breakfast for £12.00 is Buffet style and there was fresh hot food including scrambled eggs, back bacon, sausages, hash browns, beans, grilled tomatoes, mushrooms, black pudding and lovely breads for toast. The pool is clean and well looked after. Probably one of the best hotels we’ve stayed in in the UK whilst racing. Plenty of parking as well and Wi-Fi is good. TVs in room are if good quality as well.

Nothing

We were in Chatham for a family funeral. The staff helping us organise this during the lead up to the day were very helpful and attentive. On arrival staff were keen to show us our event space and check all was suitable. Our guests were looked after on arrival and throughout the day and there was always someone on hand to help. The food we had ordered was of a very high standard and well presented. We stayed overnight and our room was comfortable and quiet with a well planned bathroom and shower. . We had a good breakfast and checkout was easy. We cannot fault anything. Thank you to all the staff.

Not having enough time for a swim this time.

The location was ideal for my visit to a local business but not sure if there was anywhere else around that was worth while visiting ? Breakfast was good and shame the pool was closed on my visit but not changed my option on the hotel. Bar/restaurant staff were great, polite and helpful and the menu was varied and what o ordered was very good !

Room was a bit dated but comfy and clean - the bathroom looked newer and the shower was great - and clean throughout. The Tv was old and the picture quality was not great - unless that was just my eyes ! ! !