Nice variety for breakfast. Catered well for vegetarians. Appeared to be short staffed in breakfast area. Cooked breakfast items were very slow to be replaced. Eggs needed to be changed as had been sitting for a long while and were like rubber. Requested fresh eggs. Young member of staff had not passed this onto kitchen. Young staff girl needed to take trays out to kitchen to be replenished as food was dried out what was left. All she kept doing was moving the food around in the trays, We were told that the young girl had some difficulties but she should have been mentored on the floor. Food would have been nicer if it was freshly replaced. £12 breakfast!!!!! need to monitor quality and presentation.

short staffed at breakfast. No monitoring of food when needed to be replenished. Although great variety of food, the cooked breakfast had dried out and needed someone competent to replace promptly. Bathrooms were looking a bit shabby with broken tiles on floor.

Very friendly stuff, the hotel looked cleaned overall, comfy room with good sized bed.

Nothing in the area within walking distance. I wanted to have a meal after work, but all that was open was the hotel bar that was full with loud male customers -it felt more like a sports pub rather than a hotel bar. You have to pay for parking per day. Value for money was ok, but pricey if you consider there is no breakfast included and the parking was extra. The room facilities could do with an update, the toilet flush wasn't working well and the room only had bedside lamps, so it was very dark.

Nicely decorated public areas and the room, which was modern and tastefully designed. Ordered evening meals in the bar area which we enjoyed. Breakfast on the first day was lovely with everything available, but not so good on day 2. Staff were lovely and helpful and we would stay again but please get more staff in the kitchen and dining room.

We went to breakfast on day 2 to find a lack of hot food available. There were quite a few people waiting for the food to be cooked. We felt sorry for the one member of staff who was trying to juggle booking people in, clearing tables and putting food out on a busy morning. Some people who arrived for breakfast after us had to wait quite a long time for food to be cooked.

The Reception staff went out of there way to help with our questions. Unfortunately our car unexpectedly broke down and we had to leave it in the car park. They assisted with taxi numbers and trip to the airport and even water for the engine. Nothing was too much trouble - so sorry not to have got the name of the young lady from the morning and the gent in the late evening.

Breakfast service - whilst a lot to choose from this was a buffet style and sausages were hard and cold. Coffee from the machine was also cold but the hot water OK. No USB port in the room but again Reception kindly assisted with charging my phone. Distance to walk to the room was very far if I was to have one grip

I really liked the staff members who greeted and checked me in at Reception. They were really nice and made great conversation. Also the bar/Restaurant staff went above and beyond to give me a great service. And, finally the breakfast was amazing!

just the fact that all the fun places to go to or have a night out were always a bus or walking distance away. overall when I did hit Night Strip of Bishop Stockford, it was excellent. It would also be nice if the hotel had an Elevator so that I did'nt have constantly go up and down the stair with or without luggage. but overall the Hotel is fantastic.

I was very slightly perturbed when I read some negative reviews of this hotel. But I am mystified how anyone could have other than very positive views. The reception staff were efficient and friendly, the room was well decorated, very clean, and daily housekeeping was a big bonus and something that has disappeared from an awful number of hotels. The public areas were spacious, well decorated and comfortable. No problems with disabled parking, and the hotel’s location was very handy for the M11 as well as being on the outskirts of Harlow itself. The hotel proved to be excellent value for money, and I would certainly look forward to a future stay there. 100% recommended !

Nothing !

Convenient for visiting my family who live nearby. Room clean, spacious, nice to have a bath with fluffy towels and nice toiletries. Good coffee tea facilities to use. Staff very helpful. You can order take away meals easily if you want to.

The room partition wall was very thin wood and I could hear the man’s cough through the wall so loud - so no soundproof privacy. I made sure I didn’t put my volume up on TV to disturb neighbours.

The bed was super comfy and we were pleased with the bathroom, in particular the good lighting and there was plenty of hot water. There was a bath as well as a shower, which I was grateful for. The breakfast provided was excellent.

There was a couple in a neighbouring room shouting and swearing loudly at each other late at night but this only happened on the first night. However staff intervention was good and the problem sorted.

The staff were so polite and friendly The air con wasn't working and one of the maintenance man , went out of his way to get us a fan Not sure the name of the manager But he went out of his way to make our stay wonderful. Thank you so much

The noise we had last night people being very loud next door to us and the corridor. Which I know its not yhe hotel faults . Could do with new shower curtains

Room large and clean and the reception staff were welcoming

No lift so really tough with heavy luggage and no one to help carry; Staff member in breakfast room had a cold and was wiping his nose constantly on his fingers then handling new cutlery and serviettes with same fingers. Pretty disgusting and I walked out the breakfast room and could not eat. I did report it and the staff were most apologetic and did refund me for my breakfast bill but it was still very gross and off putting.