Room mega size , very lovely and cosy and comfortable. Breakfast lovely. Grounds splendid .Staff very helpful.

Only disappointment was absolutely no chance of any beauty treatments as these”get booked up months ahead” . I feel pointless listing this as a facility if inadequate availability. I would never be able to book so far ahead for a stay and be able to coordinate a massage booking. Swimming pool very good size , although rowdy group of 5-6 young men in there 3 evenings on the run , a bit unnerving, apparently vaping allowed poolside ?

Nice getaway spot. Lovely buffet breakfast and spa area. Quiet except for when gym/aerobic classes are going on & can hear the music & instructor shouting. Very friendly staff. Great water pressure & temperature in the shower. Lots of parking but sadly people without blue badges do park in the disabled bays. Huge bed with very comfortable duvet although ours was two single mattresses put together, dunno if that’s across the board.

Sadly the jacuzzi was out of order (looked like it was being retiled) so we didn’t use much of the spa area as pool is quite cool and children running around, coming into the sauna, etc. Last time we stayed we found the evening menu was too pricey for the quality & taste so this time we went out each night. Ironically we were given the same room as before and the hair dryer was still broken. Our keys kept stopping working so had to get them redone like 3-4 times. Advised not to keep by our mobiles or contactless cards but also that they can “time out”…

the receptionist was extremally rude. everything else was perfect.

the receptionist seemed to have a problem with us, I really couldn't work out what it was at all. I asked what the procedure for the pre booked meal was and she seemed to just get really annoyed and not tell me anything. I was just told I needed a code if I had pre booked but the price I paid wouldn't include it, I said the booking code? she said no a separate one and kept walking away. we booked the meal time and turned up hoping we would be able to sort it with the restaurant staff. They welcomed us in and said yes you are on the list for pre paid. Everyone and everything else was fantastic from the staff to the beds.

The bed was huge & very comfortable. Very quiet& restful nights’ sleep. Lovely areas outside to sit, relax & watch for wildlife. The spa facilities were very enjoyable despite not having a therapist so could not have massages as we’d hoped for. Breakfast buffet was what you’d expect but hit the spot. Dinner items were enjoyable although some dishes were a strange combination (watermelon & whipped feta cheese…)

Minor things…hairdryer in the room did not work. Very awkward for ladies to get to the changing room then pool area (lots up stairs going down then back up in another area) but there was a disabled toilet & changing area that went right through on the same floor which was great for me & my failing knees.

I like all the facilities the grounds where i explore went for a long walk with my friend so much to see, was able to see a lot of the hotel buildings out side, was a lovely break. Would recommend to family and friends.

I like the room and the health spa overall I the setting of the hotel. I was able to get some information about afternoon tea, which I will book in the very near future.i also was very please with the staff they where very friendly and helpful and attend to my needs.

The room we had (1) was amazing. Myself and my husband actually had a child free night as our sen daughter was away with her school so we thought we would treat ourselves. It was amazing. I had read some negative reviews, but just thought we will still give it a go. The dinner was lovely, seeing as we are both vegetarian the choices were great. The breakfast was also really good with our vege sausages being cooked just for us

No air conditioning in the room, and we happened to have had the hottest day there so far, but we worked out how to open the windows wider and there was a fan in the room. Also on the flight path to Stansted, the planes literally fly over head. We live not far so are used to the planes, but this was a lot

The reception ladies have been fantastic, so helpful. Loved the pool, steam, sauna. I didn't go in the gym or jaccuzi but looked fine. The bedrooms were lovely, the hotel garden area is beautiful. We had our breakfast out there. The restaurant ladies were also so lovely. We couldn't have had a better and more comfortable stay x

The showers were a bit tricky to turn off but once you got the right spot yo stop, it was fine. The floor was a bit wet and slippery. Just be careful. It might be nice to have a squeegie available or out so people can do that themselves.

For the price we paid it represented good value for money Room was clean Good facilities within the rooms Reception staff very helpful Early access given to our rooms which was very much appreciated

Pillows were small and lacked support Boxes dumped in corridor were unsightly We had our Wedding Reception at the Manor of Groves in 1994 and it was noticeable that the standards had not been maintained. That said, it was still clean, comfortable and represented good value for money

Very helpful and friendly staff, amazing service. Food was excellent, breakfast had a great choice. Unlimited tea/coffee and juices too. Lovely location, bed comfortable and room was clean.

Only thing in our room was it was a little cold (we did visit early January) however this was soon resolved by the staff sourcing znd bringing a heater to our room. Health club/spa- hot tub was out of service with no notice, staff mentioning when we booked in at the health club desk.

Great visually, comfortable room.

Bar area needed work, we actually missed it when looking as it’s just part of reception. It seems like an afterthought as there is nowhere cosy to sit. The area put aside for the bar is dark and right by the revolving door so quite cold to sit. It’s not very welcoming and didn’t seem to fit the whole country house theme. Spa needed a good clean, including the changing rooms. Staff also needed training when directing disabled customers. My disabled friend was pointed in the directions of the downstairs female changing room via the stairs at first. There is a lift and also a disabled changing room on the same level but these were not pointed out.