The staff were the loviest people we’ve ever met. Constantly checking to see if our girls were okay, making conversations with all of our group, helping us when one of our girls had an accident. All our problems were solved instantly. The staff definitely made the trip for us. Location was good, it isn’t too far from anything. Easy to access and parking was good - we parked right outside our room.

Only downside was the walking back and forth from the outside lodges to reception/the restaurant/bar - especially with two young girls. Nevertheless, we had an amazing weekend.

we were pleased with the location of the hotel, near the main road but quiet, and with green surroundings. The public spaces and the rooms were well maintained and the staff were friendly and helpful. we were glad to be able to charge our electric car onsite. We ate in the restaurant which had prompt service and was clean though a bit soul less. we would stay here again.

We were disappointed that the spa was closed for refurbishment. There were not many food options nearby apart from the hotel restaurant.

There was plentiful parking on arrival and the reception staff were helpful checking in. We had a lovely large room with lots of hanging space for clothes and windows that looked out onto trees and the lawn in front of the hotel. It was incredibly warm weather so we were grateful that the large window opened, letting in the cool air from under the trees. The huge bed and pillows were comfortable. Somehow we were made VIP guests, which meant we had lots of snacks - midnight feast!

Clean and fresh! Last at reception was there for both days of our stay, she also did the bar… so very friendly and remembered us on our second day and asked about our event etc.. could not of been more accommodating

Fair enough it was the weekend of the Ed Sheeran concert an Ipswich check-in was 3pm and checkout 11am .. This hotel was over 6 miles from concert on middle of a main road, we had to pay £468 for the night (no breakfast) .. To be honest not just a little steep!!!!

We really enjoyed our stay at the best Western Ipswich. We were in Rom 206. All in all a great stay. Thank you for the lovely greeting that we received on arrival.

The shower did have a constant dripping but it was no real problem once the bathroom door was shut. Also we needed to leave at 5:00am on Sat 1st June, but the front door was locked and we couldn't open it. Nor was anyone on reception. I did use the reception phone to alert someone. But no one came. However I was able to find a door in the corridor (heading towards the gym) and that door was open, so I was able to go round the back of the hotel to load the car. But that was no real problem. I will let the staff know next time when we need to leave early.

Large hotel, plenty of parking. Easy self check in system. Extremely friendly staff, who work very hard. Good size room with very large and comfortable bed. Had drinks in the bar and dinner in the restaurant. The food was excellent ! Christina greeted us on reception and served us in the bar, she had fantastic customer service ! Had a very good night's sleep, room was quiet. Would definitely stay here again.

The hotel is a bit tired looking but they are in the process of a refirb. Drinks at the bar were extremely expensive. Paid about £14.00 a round, that was for two alcoholic drinks with mixers !

Great value. Clean, comfortable room. Communal areas fresh & comfortable. Good food. We stayed 2 nights and had dinner at the hotel both nights. Dinner & breakfast were lovely. Large modern room (maybe there are plans to refurbish, but I honestly dont see a need, bathroom is just a bit dated in style but otherwise, very clean and damage free). Staff friendly welcoming & efficient. Great location for visiting Jimmy's Farm. Very quiet location. Good value. My expectations were exceeded.

Very quiet, we seemed to be the only guests... The only ones in the dining room mostly.. Excellent personal attention from very nice member of staff who was receptionist, barman, waitress.

Very disappointed to find pool and sauna closed, although I had checked before booking. Booking.com say I will get a reduction next time we go there. The TV was not functioning properly, because of a replacement remote control we were told.

Price was good and location was good for visiting Foxhall stadium for the banger racing world final. Breakfast was good value for money and as much as you like to eat

Didn't particularly like the self check in computer and it seemed pointless when a member of staff is sat behind the counter explaining what to do? Card payment only is really annoying as many people still like to use cash. Couldn't even buy a drink at the bar with cash

The room was a good size, and there was a bath, as well as a shower, which is always a bonus. There were tea and coffee making facilities, and a large TV. The room was clean and the bathroom well stocked with soap, shampoo etc.

The mattress was old and the springs stuck into us. The rooms and corridors were stiflingly hot, and the extractor in the bathroom didn't work, so the room was humid too.