We stayed there a couple of years ago and the service was exceptional after my wife spilt a glass of red wine in my lap! We decided then that if ever we were near again we would stay there and this time. on our way home from a trip to Cornwall we decided to break the journey and stay again. There is no lift which could be a problem for an invalid as my wife now is but we coped well. The staff are so very friendly and welcoming that is feels like staying with friends or family. Nothing is too much trouble and breakfast is a real treat. We look look forward to returning again.

A lift would be useful but probably impractical due to the age and style of this beautiful building.

We were greeted by Lewis who took our luggage to the room. Room 5 was big ,lovely,bright and tastefully furnished. The bed was huge and comfortable. We enjoyed a pre-dinner drink in the bar in a nice atmosphere. Dinner was excellent as was Breakfast. All the staff were polite and helpful.

When we arrived at 4pm it was pouring with rain,there was nowhere to park outside the hotel. The hotel parking was too far away for my wife on crutches. The receptionist who became aware of our predicament very kindly offered to move her car out so we could park in her place outside the entrance.

It was our first stay at this hotel. We regularly visit Launceston to visit relatives. We arrived early but were given access an hour before check-in. Our room number was 10 which is at the top of the stairs - roof area. It had amazing views. Cornish Breakfast was good quality produce. Staff very friendly and accommodating.

We had a bath with shower attachment. My only criticism was that the water pressure was poor.

Wonderful historic building in outstanding location. Beautiful views from the property.. The bar area and terraces with lovely views were a real bonus. The staff, especially the bar staff and the lady who managed breakfast ,were professional and friendly.

The room allocated was not really suitable. It was on the second floor and was a difficult climb for elderly legs. To be fair, we had booked last minute and were unable to transfer to another room. Next time will book well on advance to secure more comfortable room.

It's a stunning historic house with beautiful plasterwork and great views across the town and fields. I was lucky enough to get room 5 which, along with 1, has the best views. Big comfy bed, comfy armchair, windowseats and a huge, sunny bathroom.

A better coffee machine at breakfast would have made all the difference. The milky coffee options were grey and tasteless so I just drank espressos. Also the lovely bar terrace is not so lovely when you're sleeping above it and it's a warm night but at least that falls quiet around ten.

The staff were excellent, couldn't do enough for me. The room didn't have a hairdryer but the lady at breakfast sorted it quickly. The room was a good temperature (I normally find hotels too warm). I had a really good evening meal with a colleague who lived locally. I ordered a breakfast bag to go as I had to leave early and that was very good.

My only difficulty was finding the car park as the signage is behind you as you drive up a steep drive with a hairpin bend, it wasn't very clear and arriving in the dark I had to park on the hill and get out to find my bearings.

Our room was fantastic with 4 windows (some with window seats), good views, a giant bed and a giant bathroom. It was all really clean and comfortable. The in-house gin distillery was a good bonus and we enjoyed the tasting.

We had booked a table for dinner on the Saturday night, but the atmosphere in the dining room was dreadful - the dining room had become a spillover from the bar, so people (lots of young locals) were pulling chairs around dining tables, drinking pints and being really rowdy. It was not pleasant to eat there, even though the food was lovely. In fact, the dining room atmosphere ruined the experience

An elegant and characterful building. Its clearly going through a period of refurbishlment so parts of the building look a bit tired but look beyond that and you'll see beautiful period detailing in the bedrooms and shared spaces making it so much more interesting than some of the bland, modern chain hotels. The owners should be applauded for investing in retaining those features. My bedroom was much larger than average (though I know some are smaller) and with a large, modernised bathroom. The terrace accessed from the bar provided superb views of the surrounding countryside. The staff were welcoming, polite and friendly - mostly younger folk who took pride in their job which was refreshing.

More relaxed seating and subdued lighting in the inside bar would make it feel more welcoming

Very spacious new rooms, amazing bathroom. Large TV, tea and coffee with kettle in the room. Hairdryer provided. Very friendly staff. Plenty of toilets available. Lovely outside seating areas. Breakfast was good and plenty to choose from. Bathroom needed some hooks for your clothes. Hard to know how to turn off the towel heater. Larger mirror would have been preferred in the bedroom for when drying hair. New rooms in the basement had no signage at all. No family rooms so had to book 2 rooms.

The building is a large mansion-type old house with rooms downstairs for dog-owners. It's certainly got a lot of character... and is obviously tired in some aspects, like the carpet... but the staff, the cleanliness and the breakfast service all make up for any disappoinment.

No room facilities for dog - even though we paid £20 cash for her to stay. No water bowl, no welcome treat, no dog bed like we had in another hotel over the previous 2 nights.