Staff were lovely and the building is perfect for a countryside stay.

The food was overpriced and poor. I had a burger that was £20 that I'm pretty sure it had been microwaved from frozen.

Room was excellent,both clean and comfortable

I came to the Swan hotel and Spa from the south of England where the cost of living is considered to be the most expensive cost of living areas to live in. The areas around the Lake Windermere quite surprised me as to the general cost of essential items. Parking, even for Blue Badge holders was very expensive and general items such as a cup of coffee in some outlets were double what one would expect ro pay in a motorway rest area. I feel that if prices continue to rise, it may Kill the Goose that lays the Golden Egg so to speak. All said we had lovely time and glad i went.

Location is great. Easy to find. Good parking. Great food. Great cooked breakfast choices. Amazing team working there particularly in restaurant/pub. Friendly, warm, attentive and naturally care about customers. Amazing facial with Jodie at the Spa. Not pushed into product buying like lots of spas and took time to make you feel 100% relaxed. Be back even just for that again.

Aircon was not working in room and couldn’t open windows as ground floor and sign saying too many midgies. Fan left was filthy and gave little respite. Room was not cleaned in corners where there was build up of dog hair dust and spiders. The room was on a main corridor walkthrough so was noisy. Many flies in bar area particularly in seating area at side of restaurant. Then saw some on the continental food items left out for breakfast. Some of seating is lovely but now old and stained and very dirty. Feels like the hotel just needs a really good deep clean and then start again.

The room was amazing, bed super comfy, very clean, gorgeous decor Spa was fab Loads to do and great facilities Excellent location So many things to do in newby bridge - we are already planning our return trip

The food - so overpriced and just not good. Breakfast also not great, I’m gluten free and the gluten free options were limited but also gf bread was cheap and nasty when there are so many more good options you can now get Staff in the spa were unhelpful when I lost my AirPods having left them in the pocket of a robe - I’ve now located them myself using ‘find my’ however there was no offer to call the dry cleaners they had ended up at which I found very frustrating

Lovely hotel and the food was delicious

Our room hadn’t been cleaned properly with a pair of boxer shorts, a cigarette lighter and a child’s sock under the sofas and pouffe.. ! Also there were spots of blood on the shower mat! when we complained we were assured the items would be removed but when we came back to the room later the sock was in the middle of the floor and the lighter in the same place! Not great for the amount we paid to stay in the ‘Fabulous Loft Suite’ nothing fabulous about the said items..!

Modern yet traditional. Homely feeling. Lovely staff, nothing was too much trouble. Food very nice, fab breakfast choice,

Air con wasn’t working in one of our rooms. The bed in the accessible room was very high so not accessible for someone disabled, however the bathroom was massive and had grip bars and plenty of room for a wheelchair

Great location, food was amazing, staff friendly, room comfortable.

Pool table had 1 que with no chalk. Disappointed for a 4 star hotel.

The Swan Hotel and Spa is a true gem! From the moment I arrived, I was impressed by the luxurious amenities and the warm, welcoming atmosphere. The spa facilities are top-notch, offering a range of treatments to relax and rejuvenate. The rooms are beautifully appointed, with comfortable beds and stunning views. And as an extra bonus, I was thrilled to find EV charging available, making my trip even more convenient! I was also told there are plans to install even more charging points in the future, which is fantastic news for electric vehicle owners. But what truly sets the Swan apart is the exceptional staff. Every single person I encountered, from the front desk to the spa therapists to the restaurant staff, was friendly, helpful, and genuinely cared about making my stay perfect. They went above and beyond to ensure I had everything I needed. I can't recommend the Swan Hotel and Spa highly enough. It's the perfect place to escape, unwind, and be pampered. The thoughtful addition of EV charging, and the promise of more to come, just adds to the overall exceptional experience. I can't wait to return!

Gorgeous and comfortable bedrooms! This is the only hotel I’ve been to that has hair care products that are suitable for all types of hair, in the rooms. The restaurant and bar staff were a highlight. Enjoyable community spaces to relax in. Very nice location, close by to a lot of desirable attractions, plus nice scenic walks.

Bathrooms could use a little TLC; ripped off wallpaper in public toilets, broken toilet roll holder in room and lots of black ‘bits’ found in shower when water was running. Possibly more vegetarian options on menu, or more dishes able to be adapted? Would prefer if general use of the spa wasn’t so expensive for hotel guests, due to already expensive room rates.

Been here before loved the location comfy rooms friendly staff

Dinner service was very slow over an hour wait for dinner, service booked table drinks orders were wrong, changed but another wait, maybe don’t over book!