Food was excellent, great choice at Breakfast and Staff were really attentive and helpful. Room was huge, I was provided with a fan ,which was excellent as the weather was really hot. Bed was really comfy. Fluffy Towels and nice Shower Gels n Shampoos.. Tea n Coffee making facilities were excellent !!

Sorry but honest. The Swimming Pool and Gym areas were poor.. The floor tiles around the Pool were slippy ,the Jacuzzi water was extremely cloudy and very difficult to get into ... I felt it all looked tired and uncared for , and certainly needed some upgrading.. The lockers were either broken completely or didn't work properly..the hair dryer pipe had perished and had to be held together and pushed up into the machine for it to blow dry my hair... Generally poor.. it was a shame as it spoilt my experience.

The room was well equipped, the shower was fantastic and a great view from the window. We had 2 evening meals which again were very good, the service from the staff was great particularly the service from Arron who has just been there for 4 weeks a credit to the hotel no request was an issue to him. Also a mention to Harry on the main reception, for the first time of ever staying in a hotel we asked if we could have a different room as the first one we found noisy and did not have a great nights sleep. Without question Harry asked us to pack our belongings to leave at reception and on our return later that evening they were all in our new room which was a total transformation for the better.

Room 11, very noisy.

What could be more welcoming than the warm glow of a central log fire lighting the entrance to the hotel that is reminiscent of a period and comfortable Edwardian home being adorned with leather Chesterfield sofas and chairs. Our immediate reaction was wow and to find such a refuge out of the rain and gloom of the fading south Lakeland light was an enormous bonus. The receptionist Kazia (Kate) wore a huge smile and within a minute we were in room 12 to enjoy the benefit of a wonderful room overlooking the large pond that fills the ornate garden below. We discovered a model village occupying the grounds as we drew the curtains back the following morning and found that the hotel nestled in between two local hills that provide a delightful view of the countryside. Just four miles from Bowness and eight from Kendal (18 minutes by car along a winding road) it provided us with an ideal location base to explore and attend the 'Montain Festival' being held there. The evening meal was amazing (I had the lamb and my wife the con Carne) and very well priced given the wide variety of standard fayre and evening specials ( pricing for the mains commenced at around £16 and extended to £26 for a choice cut from the grill). Oliver attended to our needs extremely well and made us feel very much at home in the restaurant/bar. Our room provided a four poster bed that enabled a very comfortable nights sleep that set us up for the following day which commenced with an equally recommended and substantial breakfast. Sadly we were unable to use the leisure facilities due to time constraints in our programme. The staff were tremendous and clearly well managed into an efficient team. Having stayed in several five star establishments across the globe I would regard this hotel as a hidden gem. It may not have the refinements of some, yet if you require the basics done realy really well...then this could be the place for you.

There is nothing to offer that we did not like. I might suggest that the doors to the rooms could be fitted with soft closures and thus reduce the noise somewhat from adjoining rooms in the evening but that is but a trifling matter given the enjoyment we had during our stay.

The staff were very helpful and friendly. Loved the pool especially as it didn’t have a deep end which I appreciated not being a very confident swimmer. The sauna and jacuzzi were great too. Having these facilities meant that even though it rained throughout our stay we still had something to look forward to doing. Ideal for young families. I enjoyed seeing people with their well behaved dogs as well. Food was excellent. Bar was welcoming . Very cozy atmosphere especially with the open fire.

Disappointed in not having rooms close to our friends as my husband has mobility issues and it would’ve been helpful if they had been closer. Despite requesting close rooms when I booked, they were opposite ends of the hotel and they did not have alternative rooms available when I asked. It was ok though and it didn’t spoil our stay. I’m fairly sure however that I paid a little extra for this when I booked??? Never mind😔

5 Stars – Perfect Stay! I had a wonderful experience at this hotel. Everything exceeded my expectations – from the peaceful and quiet atmosphere to the delicious breakfast served in the morning. It was the perfect place to relax and recharge. The staff were incredibly friendly, helpful, and always made me feel welcome. You can really tell they care about making your stay as pleasant as possible. I would definitely recommend this hotel to anyone looking for comfort, calm, and great service. I will absolutely be coming back!

The only thing you can dislike in this place that you need to leave them ....

Hotel with all the facilities, check in was great and really friendly and knowledgeable we checked in at about 9pm There was a great breakfast too, lots of choice and was lovely see the Duck enjoying the weather pond.

Bed was a little too soft, and in contrast to the great in, the check out could have been better as it felt quite rude and there was no how was your stay or have a good day. We had checked out 10-15mins late due to my partner not feeling well. We got a very cold should and someone who was very much not happy with this at reception.

Breakfast was excellent - good variety and delicious options. Accidentally left my passport in the room and they quickly reached out to me. Fortunately I could come back fairly easily to get it. Really appreciate their quick response!

The grounds were beautiful. We loved relaxing by the lake with the ducks. The room was comfortable and the bath luxurious. The pool was lovely too but could become crowded if several people wanted to use it at the same time. The staff were good with my dog, even when he was a bit shouty.

I felt some judgement from other guests because my dog was nervous and barked a bit, although he was always under control. I feel if there was a way of blocking off some tables would help this, maybe even with a couple of portable screens or something. Not the hotel's fault, but be aware if you don't drive, it is not easy getting out and about. We had to rely on taxis which added a huge cost to our holiday, and one night we were almost stranded in Windermere because taxis were refusing to carry my dog after 6pm.

Staff were excellent, facilities were fantastic, boasting a hot room, swimming pool and jacuzzi and the food was very good value for money. A paid extra of taking a little walk around a cute mini village was also good and something a little bit different to do while staying at this hotel. A small swarm of adorable ducks to spend your breakfast with is a nice plus. With the option to sit outside on their many benches surrounded by the ducks.

Neighbours noise making including love making, loud talking etc through very thin walls late into the evening. Rooms are not sound proof at all, including the TVs. Can't always be helped, but we had to use a fan as white noise in order to get to sleep.

Great place to stay. Friendly and welcoming staff. Very accommodating with our large family group. Gave us our own lovely, spacious room to enjoy our breakfast and dinner. Staff came in regularly to make sure everything was ok, providing tea and coffee pots. Arron was very helpful during our stay and his colleagues but didn't manage to get their names. Lobby area was very welcoming with a log fire burning in the evening when the temperature dropped.. Great location with beautiful, serene grounds. Would highly recommend this place.

Some rooms had thin walls so noise could be heard from adjacent rooms depending on the location of the room.