Excellent breakfast. Excellent location.

Room climate control poor!! Air conditioning clearly not working, temp too hot considering not opening of windows! Previous reviews highlighted same issues which have obviously been ignored. Suspect faulty system or deliberate deactivation of a/c for cost saving. Receptionist was surprisingly uninterested in this and said she wasn’t aware of a problem. Very bad customer response! V Poor! A comfy night is critical. Will NOT use again.

The staff members were nice and very helpful & approachable indeed! Even when checking in very late at night after a very long, exhausting journey. The receptionist at the time was on top of things/informative as they made me aware of what I needed to know. On top, they were very friendly with my 1-year-old, who wanted to be friends with them because of the way they were caring around him. Family-friendly hotel! very clean, very spacious - homely vibe

The location may need to be a bit clearer- the satnav took us to a different location, to one of the university campus buildings - so maybe a signboard before entering the campus area- as we travelled very late at night we could not see the name of the hotel. The bathroom showerhead could be changed, as not much water was coming out I understand if you are trying to be environment friendly but water pressure was very slow.

Room was clean and comfortable.bed very comfortable. Cannot open any windows so no fresh air but room is air conditioned.

Poor service in the restaurant, we were offered to sit outdoors for our meal which took ages to arrive,then was cold as we waited for cutlery to be brought. When later in the evening i went to the bar for a pot of tea the same server huffed and that also incurred an undue wait. I understand the restraunt was busy but it was only a pot of tea and it was about the attitude of the staff member. Reception staff and other staff were all professional and helpful.Hotel does not accept cash and this should be highlighted on website and on booking.com

The staff were so friendly towards me when I first arrived, greeting me with warm smiles and a professional approach. I didn't catch the lady's name unfortunately but when I was checking out I spoke to a gentleman named Johnathon, who again had a brilliant approach. The building itself is very beautiful and impressive to look at, and the inside was immaculately clean and presentable. My room was equally perfect, with everything clean, tidy and stocked. There was a great view from my room as well, and I was very pleased with the broad functionality of the TV in the room, which allows you to cast your phone to it, which I used when I couldn't find anything on that I wanted to watch. The bed was very comfortable, and it was great to have such a good air con system in the room itself as it made it easy to make it comfortable. There were works going on on the hot water that day, but this was well advised when I first got there, with timings that things would be unavailable so no nasty surprises there. Whilst I didn't get anything from the bar myself, I heard a number of interactions going on whilst waiting to speak to the reception staff, and again it was clear that the staff working there were of just as top quality as those I did speak to. They provided service quickly and efficiently with a polite and professional approach. I always like to see things like that, as whilst it does not impact me directly, it gives a good sense of what the general vibe is like when all the staff act with the same professionalism. Finally, it was great that the car park is included with the stay itself, as I have had to pay £50-60 for a weekend at a Hilton before. I always appreciate it when the hotel can go that little bit further in their accommodations, as it makes my life so much easier when travelling with a lot of bags from far away. I had booked an extra day in case I was going to stay longer than planned, but I ended up leaving what was technically a day early.

Genuinely cannot think of anything that I would have improved

Safe, secure parking. Breakfast. Comfy beds

I put a request in (because the advertisement stated the request would be possible) for 3 x single beds - having already booked a family sized room. Your response came back stating the request had been honoured. However, when we arrived, the concierge stated that the request was not honoured and that they couldn't ever honour it. So my two Sons had to share a King size bed, whilst I had the sofa-bed (also not ideal for me because of my ulcerated ankle). I also was not awarded any Bonvoy points for being a member.

The hotel was pristine and had comfortable places to sit and have a coffee from the Starbucks cafe or the Scholars restaurant to have a meal. The staff were exceptionally friendly and helpful. The location was great and very peaceful - out of the city but with a good bus service in. There are lovely walks from the hotel into the countryside.. Our room was spotlessly clean and the bed was very comfortable. The shower room was also good though the shower itself was not very powerful, possibly because we were on the 5th floor. All in all a very good location for a stay in Stoke or Newcastle. We very much enjoyed our visit

We would have liked more information in the room about the hotel and the surrounding area with information about bus services and walks close to the hotel. There were tea and coffee sachets available in the room but no biscuits which would have been a good addition. Perhaps some sofas downstairs in the seating area would have added comfort.

The room was comfortable, the breakfast was excellent and the public areas were very welcoming. Staff were very nice and professional.

Parking lot was full when we arrived in the evening so we had to park at a more distant lot which wasn't too bad. What I really really didn't like however was the bed -=-- it was like sleeping in a bowl of pudding. So SOFT. I was surprised as the trend in hotels seems to be going to a firmer bed. This bed was so squishy that I asked the front desk how long they had had those beds, thinking they were due for replacement. She said they were new.

The room was clean, spacious and the bed was extremely comfortable. I liked the fact that as "a woman of a certain age", I could control the room temperature and turn it right down. I was also impressed by the shower, the controls were on a different wall entirely to the shower which means you don't get wet when turning it on! The staff were really helpful and understanding. I was staying with my little boy before attending an Assessment Day at the Caudwell Children's Centre.

The toaster made soggy toast even though the sign claims that they have it set just right to make perfect toast!

I stay here a great deal and have returned often. Not because of the facility, bit the kindness and hospitality shown to me by the staff. I talk a great deal, as I am on my own all week, and when I chat to the staff they honestly look as if they care about what I am saying and not just being nice because it is their job. Kia, Johnathan, izzy and eilda( sorry for any wrong spelling) greet you when you arrive. Kia has always the biggest smile and they all are friendly. In the dining room you will find Marcin and all the others who are fantastic. I could go on for hours but I will leave it there.

Can get a little expensive at times.

My stay was amazing. It was myself and my son Josh who came to stay for the one night. Josh is autistic and suffers from complex epilepsy. Once the hotel found out about my son's condition they did absolutely everything to make our stay a happy and easy one. I explained my son likes a view from his room so the lady ( Kea ) on reception without hesitation said she would make a room available on the fifth floor for us which my son loved. Dining can be a daunting experience for us but we were again looked after, this time James took us and placed us in a pod on our own where we had our own TV. Josh felt safe and was relaxed. James was lovely with Josh and interacted really well with him throughout. Josh's diet can also be a stumbling block when dining out but again James along with the head chef worked with us to make something that was tailored for Josh's taste. I can't recommend this hotel enough. Our stay was amazing and we have already booked in for a further two nights next week. Thank you so much

Nothing at all