The receptionist for booking in, quickly resolved our issues with parking, as we had already paid but we got no parking for the 2nd day as the car park was full, we was refunded our parking back, without hesitation and no fuss was made, and quickly brought our car to park on the overflow car park, which worked brilliantly for us, to go back home, Thankyou so much, it was very quick, so i felt no time was wasted. :)

The very first time the receptionists at the front desk was working on her own so their was a queue, i suppose you could of had more staff at the tills when you noticed more guests arriving. Also the customer toilets on ground floor where untidy, definitely needed a good clean.

Breakfast was delicious and well worth the price 😋 the facilities were of a high standard and were exceptionally clean. The decor and entire vibe of the restaurant and bar area was amazing. If we weren't travelling with our small children we could have happily spent hours there.

When we arrived we had to wait 30 minutes for someone to arrive at the reception desk. There was no bell ect to alert staff to our presence. Eventually we spoke to the man behind the bar and he said someone would be with us soon. There was at least 4 groups behind us by the time she came to check us in. We also had to pay per night to park our car in the hotel car park which seems like something that should be included as a guest.

Exceelent hotel as always with the Garden Inn brand. CLean rooms, really good size also especially for the one with 3 sharing. Bathrooms are great, beds comfortable, helpful staff and always a good breakfast. We did eat in one night also and that was good. Excellent value for money.

The only thing wrong with our stay was the area and there isn't much Hilton can do about that. The immediate area was a redevelopment so was clean and modern but there was nothing there for a tourist like restaurants/bars/shops. Outside of that the town was rough and unwelcoming. But we were only staying 2 nights to go to Alton Towers so it was excellent for that purpose, so we ate in hotel restaurant the first night and brought a takeaway in the second night.

Excellent weekend rate. Clean, pleasant rooms and a full range of services available despite our stay being on a sleepy Sunday when business was slow. Prompt room service and a reasonably tasty meal. Good location. We had a disabled-friendly room which was well-suited to its purpose (although two seats instead of one and a table big enough to accommodate two meals would have been appreciated).

Car park is the other side of a busy dual carriageway- bad news for everyone, especially the disabled. You have to stock your own minbar from reception, paying for what you choose. The point of in-room facilities is their convenience. And, again, it creates unnecessary problems for disabled people. The breakfast charge was the same whether you had a continental breakfast or a full cooked breakfast plus pastries and toast. £30 for two people to have coffee and croissants is a rip-off.

Brilliant location our trip was for the Emma Bridgewater factory and some other bits in the area. We didn’t realise how walkable the area is which was amazing and the Tescos extra is literally less than a 3 minute drive away. The room/ bathroom was very very lovely we couldn’t fault it, the cleaning staff deserve their credit as the room was immaculate. Our waitress on Weds evening was really lovely and the food was delicious.

I don’t know how new this hotel was but the staff were giving off almost an inexperienced vibe there were frequent queues at the front desk for checking in / hotel card issues (which we also experienced) our card and that of other guests decided to stop working which got fixed really quickly but after queuing to be served. We were abit antsy as we had a dinner reservation to get ready for elsewhere. Can’t lie the bar staff weren’t forthcoming with a greeting or even a smile.

Rooms are excellent, very clean and comfortable my only problem was no opening windows for fresh air, not a fan of air con so room was uncomfortably warm even with heating turned off.

Unable to open a window in room. Used the restaurant and very disappointed with steak and ale pie frozen chips and peas, there is more steak in greggs steak bake, my colleague had fish and chips and the portion of fish was embarrassing, again with frozen very dry chips. For the price it was not value for money. It looked like nothing was prepared from fresh in a very well equipped kitchen, I can imagine the chefs are quite frustrated unable to use their skills on frozen food.

Didn't have breakfast - location was good for our needs. Room was spacious and comfortable, although the heating could have been easier to operate as the fan seemed to blow out cool air whatever we set the temperature to! The staff were helpful and friendly and the evening meal good value and tasty with a varied menu.

Having visited the area previously and used this hotel there was nothing that was an unpleasant surprise, so no real cause to complain! We were using a motorcycle as transport and the reception suggested where we could park without incurring a charge, so what's not to like?

Everything was brand new and the decor was stylish. The room was very spacious and the bed really comfy. Didn't include breakfast in my booking initially but then added it when there as it looked great and the restaurant area was lovely. Delicious breakfast and very helpful, friendly staff. Couldn't fault my stay.

The only tiny bugbear I have with newer hotels is being unable to open a window in the room for fresh air but this is pretty standard for higher floors I think so not really a fault, just would have been a nice to have.

Comfort of room. Bathroom gels and shampoo were high quality. Facilities clean.

Maybe more milk and coffee in room. I arrived late in the day and was tired after a long drive. Didn't have a drink before bed as I wanted to conserve supplies for the morning. I could have gone back to ask at reception but had already taken shoes off to relax. Shower good although personally I would have liked water to have been a bit hotter. Overall the stay was good, these comments are just minor niggles and wouldn't deter me from booking again.

We had to make a last minute reservation at the Hilton Garden Inn - when we arrived the same morning, we were allowed an early check in since the rooms were ready, which we really appreciated. The bed and pillows were extremely comfortable and when asked we were quickly given an additional duvet, which was perfect for a good night sleep.

- The window in the room doesn't open so it was very stuffy inside when we arrived - we had to use air conditioning at the end of October, which is neither energy efficient nor produces fresh air. - There were no slippers provided in the room.