Great location, modern amenities, comfortable beds! Room included some extras, which were appreciated. Helpful when needing service.

Well, our room was last room hall on first floor. Heard swooshing and wind noises all night under the door every time hallway doors opened and closed. Carpets smelled like glue (new carpet?), sink was clogged (they took care of it), housekeeping gave us towels with long hairs and forgot to replenish some items. Lack of some service not worth the very high price.

There isn’t one bad thing to say, it is the best hotel I’ve ever stayed at worldwide. The staff were so helpful and kind . The hotel porter especially stood out for me , he was just perfect .

It was my daughter’s wedding and lots of guests stayed for 2 nights, some just the 1 night. We spent the evening before the wedding at the hotel and 20+ of us spent a considerable amount of money in the restaurant and on the roof terrace. Matthew was extremely rude to myself and our guests. I did tell him on the night! It did put a real low on what should’ve been one of the best nights of my daughter’s life. On her wedding day, we had a break from wedding breakfast to the evening reception, so again 30+ of us returned to the hotel to have some drinks, unfortunately we had the same experience where a staff member addressed the bride about the volume of people in the way! To say we were disappointed in the staff is an understatement. The hotel is stunning, the rooms were beautiful, but sadly it would not be somewhere I would chose to spend lots of money to stay again.

The location was very central. Rooms were spacious, and we slept really well. We didn't have breakfast at the hotel, nor did we have time to use the spa, so can't comment. Staff was very friendly and helpful, even late in the evening, and with advice on what to do in the City.

Central location means there is nowhere to park at the hotel itself, even a quick drop off is difficult, and be aware of the many pedestrianised areas of Oxford. Our room was largely clean with a little issue on one of our pillows (although there were so many, it didn't spoil the stay).

Location is fantastic, not so far from train station. Definitely walkable even with luggages. Just in front of christmas market and near to eateries, grocery stores and all the attractions. Early checkin is a plus point too. Room furnitures are sleek, bathroom modern and clean. Coffee machine, artisan tea bags, free chocolate and drinks in the chiller.

Smaller than expected, bit pricey, staff tried to go into the room without knocking and stains on sheets. About the staff, we just checked in and was told by reception to let them know when to prepare the sofa bed and I said yes. I was changing my clothes in the bathroom when i heard the room door opening, but because our luggage was blocking the door, the staff couldn’t go in. I was surprised that he didn’t knock at all. Regarding the stain, not sure what it was but it was red. So we asked reception to change the sheets and the staff came swiftly to change the sheets even though it was night time. The next day we also noticed on the other bed (sofa bed), also have some stains but we don’t bother to ask for replacement anymore as we were all tired from our walk.

The Store is an excellent hotel and I thoroughly enjoyed my 3 night stay. My room was higher up with a very limited view, but it was such a lovely spacious and comfortable space I didn't mind. The bed was super comfortable. The toiletries were lovely, and the bath robe was very comfy. The location is excellent, right in the middle of town and very easy walking distance to everything of interest. The Gloucester Square bus station is a short walk away. Breakfast was great with freshly cooked options as well as standard cereals, pastries, etc. The wine selection was good and small meals available in the very comfortable bar area were very tasty. Every staff member was super friendly and helpful, both at reception and in the downstairs bar area.

There was nothing negative really. Only slight gripe is the complimentary water is in a pop-top can, which are very tricky for those of us with arthritis issues. I had to go down every day and ask the lovely reception staff to open them for me. And the lighting is very subdued, which looks lovely but can be a little confusing at times in winding corridors.

The breakfast was good but it lacked high fibre options. As a person who struggles with cholesterol, I would prefer to have oats and high fibre bread options as well as egg white options.

As a person who struggles with cholesterol, I would prefer to have oats and high fibre bread options as well as egg white options. I would prefer to watch my sport at the hotel. It did not have any sports channels available in the room or the bar.

Rooftop bar was fantastic - amazing view with great cocktails and very good service. The room was very nice with a good view, very good shower, and good amenities - we liked the QR code on the window that explained the view. The bar downstairs was also very pleasant for a nightcap.

Breakfast was OK, but we would have preferred something a bit simpler (e.g. the breakfast muffin with scrambled egg and bacon had chili and crispy fried onions, which didn't add anything - it would have been better to toast the muffin more and focus on getting the eggs and bacon perfectly cooked. The avocado toast had a lot of cucumber on it, which again did not really add anything in our view). One other thing was that some of the continental breakfast food was almost impossible to reach when people were using the coffee machines. The layout of the food and coffee machines can definitely be improved.

First and foremost, the staff. Everyone (front desk, cleaning crew, spa attendant, bar staff and managers) were extremely helpful, pleasant and they aimed to please. A special shout out to Mikey - thanks for helping me navigate the city after my GPS stopped working, Sam - he went above and beyond to fetch both us and our luggage, and Dan for helping us work through a few minor issues.

While perfectly located in the center of the city, convenient to just about everything, there seems to be a few minor facility issues that need to be addressed. While a minor annoyance, they would not game changers and would not prevent me from booking another stay.

Wonderfully scented hotel, very new and modern, loved the style. Extremely comfortable quiet room. Was upgraded to one with a roof balcony and wonderful view- highly recommend! Nice with complimentary soft drinks and sweets in the room. Staff in reception were great. Gym was small but all you need. Perfect central location.

The breakfast staff didn’t feel quite as efficient and the breakfast lacked the taste and standard I would expect for this caliber of hotel Small suggestions: more oumph with Turkish eggs, expand the buffet with some salad vegetables and some great sourdough bread. Finally a tiny niggle but an envelope was pushed under my room door at 530am waking me up with the sound like someone was in the room! Leave notes hanging on outside of door or drop off during waking hours!