I stayed in the main building which is an impressive building in its own right, there is some limited car parking available here as well as a smaller annex building across Main Road also with spaces for about 7 normal size vehicles, providing everyone parks considerately. My booked room was on the ground floor at the rear of the main building, it was compact but perfectly adequate for my needs on a short stay, some of the decor details were a little messy, rough paintwork where things hadn't been properly masked off for painting, a light switch for the mirror in the bathroom did not work as it was broken or seized, minor things that could have made all the difference, During the night heavy rain showed up a leaking ceiling, which was directly over an electric heater, which I switched off to avoid any unfortunate shorts. When I reported this to reception staff in the morning I was immediately allocated a replacement room upstairs in the same building, this alone gets a 10/10 for immediate appropriate action. The replacement room was much larger and finished to a much better standard, I cant really fault this room at all. The bed and bedding in both rooms was very comfortable Breakfast was included in the original booking and was a hot buffet affair with a good selection of cereals, hot and cold drinks and hot foods, no complaints about any of this, the dining are was well laid out and furnished. There is a bar and lounge although I didn't make use of these during my stay. All of the staff I came into contact with were helpful but unobtrusive, which for me is a perfect balance. I would stay here again in the future, the availability of free onsite parking and included breakfast make it very competitive when compared to say Travelodge or Premier Inn in the town center who don't provide either and cost more.

Obviously a leaky ceiling isn't ideal and there was a lot of noise from the adjacent kitchens from early morning as breakfasts were being prepared from that particular room. If there had been a bit more care with finishing of the decor this hotel would definitely have more of an upmarket feel to it, its let down a bit by some simple attention to detail, that's about it to be honest.

From start to finish the staff were amazing, polite and very helpful. Only had to ask and the maid gave us extra towels, the tv was tuned in, as last visitor had some other devices tuned in and not reset it. Breakfast was great for us and the lady cooking kept bringing out freshly cooked eggs, sausages, hash browns etc. I usually don't like the coffee from machines but this one was very good. Reception staff were excellent and happy to help and a big shout out to the handyman Papa, who broke into my case for me which I'd stupidly locked and had forgotten my code, thanks again. Although the room was a little dated it was, comfortable, large and very clean, the beds were good and the bath was so big with a powerful shower over it. All in all my daughter and I would definitely stay again.

Great price & and location. I did think I was staying in the Manor Hotel part. However, there was a separate newer buiild across the road with parking also available, that we were put in as we paid for a small double, so was in the attic room. however, I was still pleased and had a nice view from the window too. My only faults were a slight samp smell in the bathroom but it was a brand new fitted bathroom and clean, only 1 pillow so I personally didn't sleep well as I like more & the bin in room hadn't been changed. But it wasn't anything I felt the need to complain about at the time, I was happy enough after a long drive from Manchester. Breakfast included was really nice, buffet style and very clean. Friendly and welcoming staff, overrall for the price in London, I was very impressed with my stay a day and definitely would return.

My bin hadn't been changed Only 1 pillow Slight smell in bathroom (which was new)

I had a fantastic stay at this hotel! The rooms were spotless, and the breakfast was warm, delicious, and had a great variety. The staff was incredibly friendly and welcoming, making the experience even better. The location is also excellent, with free parking available, which is a huge plus. One thing to note is that there are no toiletries like shampoo in the room, but Tesco is just a 2-minute walk away, so it’s easy and cheap to grab anything you need. Overall, this hotel is 100% worth it, and I would definitely stay here again!

The hotel was in a good location, staff were friendly, helpful and efficient. Check in and out was quick and easy. The hotel was very clean and warm. The breakfast was excellent and real value for money, nothing was too much trouble. Thank you to all the staff.

Our room was separate from the main hotel and I wasn't made aware of this when we booked. Having to park across the road in another part of the hotel in the pouring rain was less than ideal, especially when re-packing the car on checkout, when there were areas coned off in the main hotel which could have easily been used. The room had no drawers to unpack into, which meant living out of our suitcase. There was no dressing table and no shelf in the bathroom to put toiletries. Bedding and pillows need upgrading as too thin, we had to use towels to bulk up the pillows. There was no phone. Otherwise the room was pleasant, warm and comfortable.

A very comfortable stay with a friendly feel, good breakfasts and location easy to romford. My mum had mobility issues and they gave me a ground floor room near breakfast room which was great. All clean and a good standard for what I was expecting.

There was no atmosphere in the evenings as it has a bar but not using it really so if you were on your own wouldn't be ideal. Its a lovely building and has potential. Also it just did breakfast which was delicious and so shame it didn't do food other times of day. You have to go to romford for food which meant have to leave the hotel which is hard when with someone with mobility issues.

Nice double bath, great shower, good breakfast, free parking and also great value for money. Staff where very accommodating and helpful. If I had read the reviews prior to booked I probably wouldn't of booked this place, however it was a pleasant surprise, I suppose its about expectation, having read the reviews about breakfast especially I don't seem to understand the negative comments, yes the food in the display looked a little dry, however when I asked for fresh bacon, eggs and bread this was topped up immediately by the breakfast staff, room was warm yes a little dated perhaps, however if you can find a room in and around Romford for two people including breakfast and free parking for less money ill be amazed 👍👍 from me, oh and by the way I have worked in hospitality for 35+ years !!!

Maybe could use black out blinds in room 232

Friendly welcome at reception, and a lovely hotel with an independent feel. Breakfast was great although the staff struggled to keep up with demand. Well located for our trip into the centre of London.

Room itself was ok, although some of the furniture was a bit dated. The ensuite, whilst having the potential of being a lovely facility, had not been installed and finished to a great standard. Fixtures and fittings on the sink etc were extremely loose and the tiling throughout looked quite poorly fitted especially in the shower cubicle, so much so that we were put off using the shower for fear of one or more of the tiles falling off! Such a shame really, as we really enjoyed our stay otherwise.

My renovated room with a nice new bathroom was good, comfortable bed with four pillows. The cooked to order full English was really good, also good to have cereals and little jam pots. And midweek didn’t have an issue finding space in their free parking. Bar open. Tea and coffee and decent tv in room. Good value for money.

Room temperature water in shower as they had an issue with boiler - I would assume temporary. Would have liked non alcoholic beer in the bar. Some repairs still needs to be finished

Everything was fine and good value for money. Breakfast was adequate, bed was comfy enough, and there was a TV and ample parking. I would stay here again if I just needed a place to sleep. Close enough to Romford centre (4 minute drive from The Brewery).

Quite dated, but that's what you expect for the price. Bathroom was very cold. Shower needs modernising - the tray was cracked. It's giving motel vibes.