We stopped through London for a couple of days on our way to Italy. We wanted to visit the Tower of London and do some other sight seeing. This was a perfect location! Really nicely kept small hotel. Nice clean room with comfy beds, modern bath with a tub, and a nice bar/cafe. Very close to the underground and a beautiful stroll to The Tower. Exactly what we were looking for.

The hotel was in an absolutely perfect location, with very easy access to key places such as London Bridge train station, Borough Market and a beautiful short walk to the South Bank area of the River Thames. The room assigned to me during my stay was very clean and comfortable, and I loved the fact that my bathroom had a shower and a bathtub option. The staff were very friendly upon checkin, and made the effort to ensure I got a slightly earlier checkin. I did not try the breakfast at the hotel, so I cannot comment on that.

The hotel is slightly on the pricier side, however you get what you pay for because I have no negative feedback about the hotel or my stay there.

The bed was great. My partner and I both struggle with back issues so a good bed is paramount. Extra pillows were supplied which was great. The bathroom was very small but functional.

The blinds could not be adjusted, we could not move the cords, so may have been a repairable issue, but it made the room not as dark at night as we would have liked.

Location: The hotel's location was fantastic for walking. It was also very convenient for public transportation. Cleanliness: The room was overall clean and well-maintained. Staff: The staff was friendly and helpful.

During our two-night stay, we encountered significant inconvenience due to our room key malfunctioning twice. The most frustrating instance occurred after the very first use of the access card to enter the floor. Despite gaining access to the floor, we were unable to enter our room. The internet connection was unreliable, requiring additional steps to confirm terms and conditions, which seemed outdated and inconvenient.

We have stayed here a couple of times recently & on both occasions have been impressed. The staff are excellent, the hotel is spotlessly clean and it appears professionally run. The room was a little small, but this is London, so that's a minor gripe. Price was relatively good value for the middle of London. The piece de la resistance of course is location - we travel in from an hour north of London, park at Stanmore and then use the jubilee line to London Bridge. The hotel is yards away from the station and the wonderful Borough Market is literally at the bottom of the road & access to the whole of the City from there is super easy.

Nothing - Excellent

The location was excellent. Short walk to the tube and a short trip to the O2 or anywhere really. Borough market was 5 minutes away, which was great of you wanted to avoid the crowds and get there at opening time. The room was clean and tidy. Basic necessities were there. Plenty of space for luggage and to hang up coats etc. Bed was very comfortable. Zero traffic noise despite the location.

The only negative was the window. On the 4th floor it was a porthole window quite high in the wall. So no outlook, which is fine, but it did give the room a basement that was unexpected and slightly off-putting, especially if you get uncomfortable in basements etc.

Great location! Staff were friendly and on hand to help the moment you walk through the door. Check in/out process was quick and stress free. Loved our room 312, wasn’t actually expecting a smart TV and minibar so this felt like a bonus. Enjoyed a nice relaxing bath in my room with the White Company toiletries provided. Hairdryer also provided by the hotel. The Quarter bar was pleasant and enjoyed some nice cocktails there. Would definitely like to stay again and 100% recommend this hotel.

Only downside to our room, it was located a few steps from the lift and the locked door used to access the lifts. Therefore we could hear this door being used and unlocked constantly through out the night. We were so close it was a little startling at first, we thought our door was being unlocked! But fine once we got used to this. You can hear some noise from the streets but this is expected in a Central London Hotel.

Good location for the train/tube to everywhere. Located right at the shard. Lovely staff who were very attentive and could not do enough to heo. , great bar with lots of cocktails and lovely wine. We did not eat at the hotel, but the menu looked great. The rooms were clean and very comfortable. They cane with robes and slippers, and the beds were very comfortable. I highly reccomend this hotel and would stay there again

One of the lifts were broken which mase the lifts very slow but this was a minor issue and dis not affect the stay at all.

The location is ideal right by the shard and the train and tube station. The staff were so welcoming and eager to please. It’s a beautiful building and very clean. The rooms were a decent size for London and I loved the White Company toiletries! There was plenty of tea and coffee in the room, a fridge, robes, slippers, shoe cleaner, iron and ironing board, hair dryer, great tv lovely soft towels and soft crisp white bedding. The breakfast was expensive at £19 but worth it. Very tasty and plentiful

The bed was very hard which was a shame but I guess that’s personal choice. The window was drafty despite being doubly insulated but I was a very windy night. But other than that I couldn’t fault it!

We particularly liked the location, the friendliness of the staff, the standard of the room furnishings and fittings, and the little touches like the coffee machine in the room, fantastic 24 hour room service, a fridge with nice nibbles. Oh and the little surprise of a croissant and coffee to go when we checked out. We've already recommend this wonderful hotel to a few people. We had tickets for a show at the O2 and booked this area for the clipper quay nearby so we didn't have to fight our way onto the Jubilee line on the way home. It was absolutely perfect in every way.

Nothing it was absolutely perfect