Great location friendly staff

Having to pay a deposit on arrival

Had a hospital appointment at the London Lupus Centre in Tooley Street so stayed at the Hilton London Tower Bridge Hotel overnight. The reception staff were all so friendly, helpful and welcoming.They called us a taxi to take us back to Liverpool Street Station and were really helpful, taking our case and bag to the car as I am disabled. The evening meal was lovely. Catered for food allergies - Gluten Free and made sure there was no garlic in our meals. Housekeeping team were friendly and very helpful too.

The breakfast wasn't so good. The cooked breakfast food was lukewarm and the plates were cold and there were no decafinated teabags. Plenty of cereal and fruit and yoghurt choices though. I asked for pillows WITHOUT feathers when I booked and before we arrived but had 4 feather pillows in room. Mum started to have breathing problems as she has a severe feather allergy. Housekeeping were excellent and quickly came and changed the pillows for foam ones but this should have been done before we arrived.

Rooms were ideal, really spacious everything I'd expect and brilliant comfy beds. The staff were beyond incredible. There were 2 men who were great with our kids at breakfast, came offer asked them if they liked pancakes then made them especially and then later offered them hot chocolate and popcorn. This hotel is clearly making a large effort to ensure children feel welcome, either that or I could sense both the breakfast manager and the other male colleague were dads themselves as they seemed to really care about ensuring our children had a nice time.

Check in process took a really long time but didn't need to, but it wouldn't affect me staying again. View wasn't exciting but not a problem.

The location..It didn't face a road so there was little traffic noise and I like to have the window open at night. It was good that I could actually open a window about 6 inches max which allowed enough fresh air through. The staff were excellent and very helpful, ordering taxis etc. Nothing was too much trouble at breakfast as well. I also had a query with my final bill. They happily looked into that and corrected it without fuss.

Working out the lighting in the room. It may have been me but I had to walk to my bedside lamps to turn them on before I could switch the bathroom light on ???? Which I thought was weird. I couldn't seem to work out what light switch I used as I came into the room to facilitate all lighting. I've stayed in a lot of hotels with various different systems. This one I didn't get. Just a small niggle. However the lighting was good when sorted. I was also surprised that there were no catch up apps on the TV.

Spacious room. Laminated flooring. Clean. Quiet. Good location.

The bath in our room was rather small. The tap nob regulating water temperature was semi-broken. The reading lamp on one side of the bed did not work. The mattress was tad too firm. Some people may like it through.. The check-in process was tad too long. On the other hand, we were offered two glasses of prosecco while we were checking in. The breakfast was very average (food-wise), and there was not enough staff in attendance to ensure tables were clean. The minibar fridge was absolutely empty. Big and supposedly smart TV (the only app on it was YouTube, but it did not work, unfortunately) had many channels, but mostly non-HD, which is a shame in 2025.

I booked for a single night, as I had a show to go to at the nearby O2 Dome. The location was the main selling point, as I wanted to be based out of London Bridge train station. The room was upgraded, as we used an American Express card for the security deposit. The room was extremely quiet, and I think I had the best nights sleep I've ever had in a hotel. I'll be staying here again if I travel for more shows.

Trying to get a beer late at night is a bit of a faff, but that was the only negative I had from the entire stay.

Extremely clean and tidy. Bed was comfy. View was amazing. Great location 5 min walk from shard and tower bridge.

Pillows were too soft u literally sank into them. Air con rattled. Upon check in we were asked to use a card to hold a £50 fee in case of any extras. I asked if this would be taken out instantly and was told no. To then have the £50 taken from my account. Obviously I came with a budget and was extremely upset that this had been taken. We’d just paid nearly £300 for a room and to have this taken when told it wouldn’t was not on. Hotels I’ve stayed in before take your card details but don’t take the money unless you actually spend etc. this needs to be communicated properly as this could have ruined my stay being left short on money. However the hotel then brought up a complimentary bottle of Prosecco to my room as an apology for the miscommunication which was greatly appreciated.

The location is great for rail and underground connections and access to all south side tourist venues, including the Shard and Borough Market. The public area around the hotel is nicely developed with a good selection of cafes and restaurants. The hotel has a very nice bar which has a lovely relaxed feel. The rooms are clean, comfortable and well maintained. Complimentary bottled water, Crabtree and Evelyn toiletries, reasonable hospitality tray, plenty of mirrors, good lighting, hairdryer, safe etc. There is an excellent choice of good quality breakfast foods. The staff are attentive and helpful, and without exception all of the staff were polite and professional. I would definitely stay here again.

There was nothing to dislike.

Easy, fast check in, very helpful, friendly reception staff, clean comfortable executive twin room, excellent location for London Bridge Station and the London Lupus Centre in Tooley Street. The staff in the executive lounge, especially Victoria and the chef, were outstanding and made sure all the food we ate was safe for me and my mum as we have a lot of food allergies. The chef specifically prepared some plain chicken and rice for us without garlic or onion. The housekeeping staff made sure we didn’t have any feather pillows in our room as my mum has a severe feather allergy.

We were informed by the lady on reception who checked us in that the minibar in the fridge in our room was complimentary and free. On arrival in our room we couldn’t open the fridge. When we did open it the next day there was only Coke and Diet Coke and still and sparkling water.

Room was spacious and clean. Great location

We booked the room with breakfast and paid for it when checking in, yet the F&B staff at the breakfast place kept asking doubtfully if we did get the breakfast in advance. It's quite rude actually. F&B staff must be given a confirmed list in advance. I was wondering if they do this to all hotel guests or selected ones...