Staff is overall very friendly and willing to help. We had a few requests during our stay and all of them were promptly answered. The room is spacious enough for a family of three and is overall quite comfortable. The kitchen facilities are very handy if you want to have meals in the room. The hotel also allows guests to take their breakfast into the room, which is helpful if you are a bit late for breakfast downstairs. Location is fantastic! The Bermondsey area is super pleasant and very close to the Tower Bridge, Hays Galeria, and Borough Market. There are a couple of buses just around the corner that take you into central London (even Greenwich) easily. The London Bridge underground station is a 10-minute walk from the hotel. There's also a supermarket a stone's throw away if you want to buy food to heat up and eat in the room to save on eating expenses. We spent 8 nights, and It's the second time we stay at this hotel in a 6-year interval. We're definitely staying there again when we return to London.

Although sound insulation is good between rooms, noise from the hallway in the mornings can be annoying. In the future , we'll likely request a room far from the lifts and stairs. The sofa bed that makes a second bed in the room can be a little uncomfortable, especially for long stays. We'd suggest covering the base cushions of the sofa with an additional thin mattress for additional comfort. That said, our stay was great and we congratulate the staff for the service.

The location is fantastic, within a short 10-15min walk of London Bridge station and the Shard. Plenty of choice in restaurants, bars, pubs and coffee shops nearby. Staff were really friendly and helpful (we got an upgrade to a suite we think because we were celebrating a birthday) Breakfast is quite varied and covers the usual hot and cold items you would expect, you can also take items up to your room which is a real positive (especially as at busy times you may struggle for a seat in the breakfast area) The room was really cosy and comfortable, with a kitchenette and coffee machine as well as a sofa and two TVs.

We had a few minor problems with the bathroom, it had a sliding door which got stuck at one point and came off it's runner, fortunately one of us knew what to do to get it working again. The shower looked as if it was past it's best and didn't seem to be the right one for the fitting as it wouldn't stay in place. Due to the layout space for towels was limited and there was just two hooks. One side of the bed doesn't have a shelf or table, even a little one would help for a light/phone or clock. The hotel is down an alleyway off Bermondsey Road so you could miss the entrance if you don't see the sign on the corner.

The location is excellent, with the C10 bus stop just a few meters away, connecting the hotel to the city's main attractions. The subway and train stations are also nearby. The breakfast menu varied each day during our stay, and peak hours were clearly indicated both in the room and in the common areas. It was great to have complimentary access to the gym and laundry facilities, as well as a living room equipped with books and a television. The rooms were well-equipped with everything needed, even including dishwasher tablets.

Great varied breakfast hot choices, continental, although very busy continually from 08:00hrs. Staff were very good in managing the seating of guests who were waiting for tables. Small kitchenette- clean & well equipped, great if you want to cook basic meals or reheat food Comfortable bed, bedding & towels, large shower with hot water Short 15 min walk to London Bridge Station & London attractions are easily accessible Safe wasn't working, staff were very responsive with request for assistance to lock our personal belongings in the safe Good night's sleep, little noise heard from other rooms, corridors

Nothing to report

On the check in date I got an email that we will be staying at the sister Residence Inn London Bridge. We did get the same room style and breakfast, although both hotels charged me (it was refunded later when I called). Therefore this review is for the other property, really. We loved the studio room, it was a bit strange, though that the bed was at the entrance door and the rest of the room at the back by the window. All was clean and cozy, nice modern decor. We really enjoyed the breakfast buffet, great bread choices.

The staff could appear friendlier. I also felt a little confused about the relocation. One strange thing was I asked where the toilets are while in the restaurant, and was directed to the basement next to the gym. The single bathroom was busy there so a member of staff took me through a hall into the staff area toilets. This would be ok with me, but in ladies rooms there was no soap, but shampoo instead for washing hands. I ended up using the disabled toilet which also had a missing soap altogether. Not great.

I asked the staff to make the sofa bed ready to sleep before arrival and they accommodated that. So our one bedroom accommodation turned into two double bedrooms which was perfect for our little family of 3. The breakfast buffet was really good too and it meant that one of us could take my son to to spend sometime before we start moving.

The rooms are too small and the location of the toilet/shower area wasn’t great in both stays. One was just in front of the door and the other right beside the bed. The location also is not close to any tube station- you need at least 15 minutes walk.

Breakfast was great each day. Staff were mostly helpful. And the facilities ok.

The hot water was not ok in our room. It was very lukewarm and we mentioned it to the reception on the first morning and nothing was done about it. We also told them about our leaking kettle and again nothing done. It wasn’t until we told the house keeping about the kettle that they replaced it. We also found the hotel were often using the dryers for hotel towels, which was an inconvenience as a lot of hotel guests were doing washing as well.

We booked the Residence Inn by Marriott London Tower Bridge but were booked into the Residence Inn by Marriott London Bridge due to a maintenance issue at the London Tower Bridge hotel. This review is for the Residence Inn by Marriott London Bridge. The location is perfect for site seeing. Tower bridge is roughly a ten minute walk from the hotel. Great transport links within walking distance. The staff were friendly and very helpful. The breakfast was amazing. We would definitely stay here again.

Sofa bed was OK for 1 to 2 nights.

We arrived early in the morning and we had to work the day we arrived. The front desk staff were so accommodating, they allowed us to enjoy the breakfast and said they would try get our room ready for us to work as we had to take calls and the dining area was a bit loud. Around 11am they told us it was ready! Not only that they upgraded us to a 1 bed suite free of charge, it got our trip off to the most amazing start! Breakfast everyday was great with a better variety than I thought we would have and the breakfast staff were so friendly and accommodating also! Really great stay will be back

Nothing really, it’s slightly pricey for what you get but there was a lot of sport that weekend so everywhere had increased pricing.

Breakfast was good, lots of choices, had the best cinnamon roll. Hotel is close to London bridge.

There was a clicking noise in our room in the early hours of the morning which I am assuming is something to do with hot water pipes, not sure, but the clicking wakes us up. It happened in the 3rd day of our stay. We were on the 3rd floor.