We stopped through London for a couple of days on our way to Italy. We wanted to visit the Tower of London and do some other sight seeing. This was a perfect location! Really nicely kept small hotel. Nice clean room with comfy beds, modern bath with a tub, and a nice bar/cafe. Very close to the underground and a beautiful stroll to The Tower. Exactly what we were looking for.

The bed was great. My partner and I both struggle with back issues so a good bed is paramount. Extra pillows were supplied which was great. The bathroom was very small but functional.

The blinds could not be adjusted, we could not move the cords, so may have been a repairable issue, but it made the room not as dark at night as we would have liked.

Location: The hotel's location was fantastic for walking. It was also very convenient for public transportation. Cleanliness: The room was overall clean and well-maintained. Staff: The staff was friendly and helpful.

During our two-night stay, we encountered significant inconvenience due to our room key malfunctioning twice. The most frustrating instance occurred after the very first use of the access card to enter the floor. Despite gaining access to the floor, we were unable to enter our room. The internet connection was unreliable, requiring additional steps to confirm terms and conditions, which seemed outdated and inconvenient.

The location was excellent. Short walk to the tube and a short trip to the O2 or anywhere really. Borough market was 5 minutes away, which was great of you wanted to avoid the crowds and get there at opening time. The room was clean and tidy. Basic necessities were there. Plenty of space for luggage and to hang up coats etc. Bed was very comfortable. Zero traffic noise despite the location.

The only negative was the window. On the 4th floor it was a porthole window quite high in the wall. So no outlook, which is fine, but it did give the room a basement that was unexpected and slightly off-putting, especially if you get uncomfortable in basements etc.

Great location! Staff were friendly and on hand to help the moment you walk through the door. Check in/out process was quick and stress free. Loved our room 312, wasn’t actually expecting a smart TV and minibar so this felt like a bonus. Enjoyed a nice relaxing bath in my room with the White Company toiletries provided. Hairdryer also provided by the hotel. The Quarter bar was pleasant and enjoyed some nice cocktails there. Would definitely like to stay again and 100% recommend this hotel.

Only downside to our room, it was located a few steps from the lift and the locked door used to access the lifts. Therefore we could hear this door being used and unlocked constantly through out the night. We were so close it was a little startling at first, we thought our door was being unlocked! But fine once we got used to this. You can hear some noise from the streets but this is expected in a Central London Hotel.

The location is ideal right by the shard and the train and tube station. The staff were so welcoming and eager to please. It’s a beautiful building and very clean. The rooms were a decent size for London and I loved the White Company toiletries! There was plenty of tea and coffee in the room, a fridge, robes, slippers, shoe cleaner, iron and ironing board, hair dryer, great tv lovely soft towels and soft crisp white bedding. The breakfast was expensive at £19 but worth it. Very tasty and plentiful

The bed was very hard which was a shame but I guess that’s personal choice. The window was drafty despite being doubly insulated but I was a very windy night. But other than that I couldn’t fault it!

We particularly liked the location, the friendliness of the staff, the standard of the room furnishings and fittings, and the little touches like the coffee machine in the room, fantastic 24 hour room service, a fridge with nice nibbles. Oh and the little surprise of a croissant and coffee to go when we checked out. We've already recommend this wonderful hotel to a few people. We had tickets for a show at the O2 and booked this area for the clipper quay nearby so we didn't have to fight our way onto the Jubilee line on the way home. It was absolutely perfect in every way.

Nothing it was absolutely perfect

This was our last night in the UK and I booked it the night before not really expecting anything other than a standard London hotel experience. I was wrong. This place was FABULOUS!!!. Everything about it was quality. The bed was big and comfy, sheets and towels felt great, the complimentary treats in the fridge were an unexpected bonus. In fact the fridge was a bonus compared to many other places we stayed. The room had air-conditioning or you could open the window. But the staff were the standout memory for us. Reception and Concierge staff made us feel very welcome and the staff working in the bar/restaurant went out of their way to make sure we were looked after for drinks and dinner. We were able to leave our bags here the next day before a late flight home. And the location is right next to London Bridge Station and the Borough Markets.

It was a bit difficult to find the hotel to start with.

On arrival the reception staff were very attentive, kind and full of smiles. They answered all our questions and were kind enough to give us an upgrade. Our room was on the small side, but had high quality furnishings. There was free water in the room, coffee making facilities, large screen tv and a large comfortable bed. There were plenty of sockets and a working fridge. The bathroom had a shower, bath and large sink with plenty of hot water. Re location, my wife and I were going to the Shard for dinner which was literally a 3 minute walk.

Nothing. All great.

The location of the hotel is perfect for the train and underground station, Borough Market and The Shard. The area itself is vibrant and busy, and is not too far from all the visitor attractions in the City of London. The staff were very welcoming. We had a drink in the bar before going out on our first night and the staff were keen to provide good service and information for us. The bar menu and room service menu is very reasonably priced. Our room was comfortable with tea and coffee and all the items you would expect. The beds were comfortable and there was air conditioning.

The only down side for us was that our view was directly into the offices within The Shard, but we didn't spend much time in the room. There was also a bit of noise from the trains, but it did not stop us sleeping.