Location was good though a fair walk from the nearest tube station. It has a defined, cool vibe which we enjoyed very much and the staff were very helpful, friendly and efficient. The room was comfortable and fun with its iPad controlled lighting, aircon, tv and blinds. Breakfast, although a little pricey, was good and plentiful with no limit to how much you could have. Decent coffee too.

The aircon only went down to 18 degrees and the fan was not very powerful - a problem only as we had just walked a couple of miles in hot sun before arriving and needed to cool down!

Fantastic location, great bar and lovely staff. Lots of cafes and restaurants nearby and close to transport.

Room was very hot even with aircon set to 18 degrees it definitely never got there. Room size was very small - really is a place to crash and sleep rather than to spend any time in or work in

The hotel was modern and stylish. Staff were friendly, and the self check in system was quick and convenient. You are given the option of a higher or lower floor room, facing inwards or outwards of the hotel. In the room itself you have an IPad that controls everything in the room, from the temperature/climate of the room, the day blinds and black out curtains, the colour of the light in the bathroom (many options) and each light itself. The TV in the room was sizable and had Chromecast capability, along with normal TV channels. Everything felt convenient.

There were some things in the room that me and my partner were unsure of. The bathroom door didn't have a lock or close all the way without a gap at the bottom and top. Although the tablet was convenient - it was abit temperamental at times. Some options you turned on or off would do nothing, so would have to close the tablet and start over. The curtains were slow to close and you would have to keep the button held down the whole time to get them to close all the way. Also, my partner was disappointed to find there was no kettle in the room.

The hotel is gorgeous, very modern and cool. From the moment you enter the huge lobby you can tell that every detail was considered. Very young and hip vibes, everything is controlled through a tablet, it won't be the best fit for older folks. The staff is very nice and helpful when the tech stuff aren't working :)

The room is VERY small, though we knew that in advance, still it's an issue and one needs to be prepared for it. The toilet and the shower are a tiny booth in the middle of the room, and the most problematic part is that the sink is outside this booth so you're basically brushing your teeth and washing your hands in front of your bed. Another thing, the lighting in the shower is controlled by a tablet and you can pick the color of the light - lovely but no option for simple natural lighting which is strange. Overall it feels like there were many choices made here that preferred coolness over comfort.

All really cool, love the pod style bathroom. Facilities at the bankside are great, bar, plenty of relaxed seating area, and a helpful team especially at check in a looking after our bags as we arrived early.

Only thing to watch our for, and a minor detail, we booked rooms on the top floor, however, the AC condensers / fans etc were directly above the rooms, as a result there was a constant droning sound, i had to use ear plugs to cut it out... so it did disturb my sleep a little, but I also understand that its is very hot ATM so people were probably ripping the AC all night. Net time I would probably avoid the top floor...

The lobby/communal living-room was excellent - a relaxing atmosphere with varied and comfortable seating; it felt very safe and welcoming for solo travellers like myself. I loved the bright vibrant colours and all the quirky "extras" - books in the room (I read them all), the balloon doggy bookends, the display album of gorgeous photographs in the communal area. The bedroom layout worked really well. The ipad was easy to use. It was great having a fridge. All the staff were extremely approachable, friendly and helpful.

I need a cool room in order to sleep well. The lowest temperature setting was 18 degrees. I need 16 degrees for night-time. The result was I slept badly because I got too warm, even with the cool packs I brought with me.

It was a very beautiful, clean and modern hotel, in a very good location. It had many technological features. Wonderful lobby where you can sit and work, with a 24-hour bar. The staff is very polite. Huge, comfortable bed and a large window overlooking the street. You could control everything in the room from an app. If I visit London again, I will definitely stay there. Good value for money.

The room temperature which was standard. Even at the highest level, it wasn’t very warm. The room is rather small for two people, especially if they are not a couple. But for one person is perfect. It would be convenient to have a trash bin in the room as well, not just in the bathroom.

Loved our room. Had everything we needed for a short stay (except a kettle!) Bed was comfy, shower was great and everything was clean. Big fluffy towels, a good hairdryer and nice own-brand toiletries were provided. Blackout blinds worked and, despite being near a busy main road, the room was quiet at night. There’s a bar and lounge area on the ground floor which was great for chilling. Will definitely stay here again.

Had a very pleasant stay here for 3 nights. The hotel is modern, colourful and has a very nice ambiance, all staff are very friendly and on hand to support without issue. Absolutely loved the hotel concept overall, I think they have really thought about guest experience here. Check-in and check-out is very swift and can all be done by yourself on touch screens or by staff if you prefer-which means no queues, always a big green tick! 😊 The rooms are practical, lovely big comfortable beds with large tv, everything in your room (lights, blinds, tv, heating) is all controlled by an iPad which is a brilliant idea - well done CitizenM! Room was lovely and clean and they have a good attitude to sustainability with room maintenance. Looking forward to visiting again in the future- we will be back!

No negatives, just be comfortable with who you share a room with, the shower/toilet is located in the room without a wall to divide it but there is still privacy. Maybe housekeeping could also start hoovering a bit later on a Sunday morning? 7:50am was a bit too early..😊

Hotel decor; staff very friendly and accommdating; clean and nicely decorated room, appropriately sized bathroom and shower, and located near London Bridge train station. One can access the whole of London and trains that travel outside London thur the London Bridge station. Near the Borough Market that house numerous types of restaurants, budget to white table cloth and food from different countries. There's a market one block away. Great food, veggies and drink selection that can be placed in the room refrig. Felt very safe thru out my stay. Grest place for solo women traveler.

It is a bear to find the hotel from the London Bridge train station if it's your first time in the area. No coffee in the room. It's a 45 min drive from the airport. My Uber ride to the airport totalled $78, one way.