The decor and relaxed atmosphere. The high standard of the food and the service. The comfort of the bed, and location of light switches and plug sockets. The over bed table was a useful touch. The shower room with toilet was well laid out and very clean.

There were some confusing things: Nowhere to plug kettle in except by bed, as the power brick on the table seemed unlikely to be rated for a kettle. Nowhere to put the hairdryer down, except on the floor, which was awkward. I didn’t need this, but the pillow alert for a deaf person to recognise the fire alarm had been left under the bed, with it’s cable trapped by a bed leg.

The hotel was stylish and very welcoming. It was very clean and well-kept. The room was exactly what we wanted for the price we paid The location was excellent, being very close to borough market and a short walk to London Bridge underground entrance, but was very quiet at night

There was an issue with booking when we first arrived which I think was an issue with booking.com, however it was resolved quickly with the staff at the hotel. The breakfast had linited hot options but was very good continental breakfast, and there were plenty of gf options. A very minor criticism, the corridor outside our room was quite cold at night, this did not affect our room itself. Overall we were very happy with our stay and would return any time

Breakfast, location, quietness of room, comfort of bed

Room was very dark and due to the black walls it stayed dark even when we turned all the lights on. It was pitch dark inside the wardrobe where the coffeemaker etc. were, so seemed very impractical to attempt to use. The desk/table area were also dark. Overall, the lighting level was gloomy. The temperature in the room in mid-December was slightly too warm for us even when we kept the heat off all day and night. There was no flexibility to open a window or lower the temperature with A/C.

Location Ideal for what we had planned in London, a short walk along the river from Borough Tube station to the hotel. Hotel & Room Exceptional service, greeted by the staff with great enthusiasm and explained all that we needed to know. We had a room on the 3rd floor which was clean, tidy and the beds were very comfortable. Had coffee/tea making facilities and also a hair dryer to use. The decor is fantastic being theatre styled, colours and additions excellently thought out. Breakfast Wow, what can i say for a continental breakfast it had it all. You did not want for anything - cereals, cheese's, ham, salami, fresh fruit and much more. Great value for money.

We could not find anything that we did not like.

Location is excellent, abundance of good restaurants, attractions, and transportation methods. Staff is really nice and the hotel is clean.

"Room with view" on 1st floor shouldn't be called that, to be honest. I did technically see The Shard, but most of my view was roof of the bottom level of hotel, and walls of surrounding buildings. That was a bit of letdown. There's nothing warm to eat during breakfast - in UK I'd expect at least warm beans in sauce and scrambled eggs. Quality-wise though the food that was there, was pretty decent!

The breakfast was good since we didn't know what to expect as we are from the US. We loved the location!!! The staff that greeted us when we arrived were outstanding. Our flight arrived early so we thought we might have to store our luggage till it was ready but they immediately put us in a room with a view and we were able to rest as we had be on a plane over night.

The room was a little darker than we'd like. The espresso machines at breakfast were not all working so there was always a wait for coffee. There were no wash cloths or hand towels in our room, which I thought was odd.

I really enjoyed the eccentric interior themed around theatre, especially because I was in London to see a musical. I also loved the breakfast including the mini sausage rolls

There wasn’t anything I didn’t enjoy, apart from the slight walk from London Bridge tube station when I was arriving with my bags, but apart from that the location of the hotel was conveniently located for access to areas of interest such as borough market as well as nearby supermarkets such as Tesco and Sainsbury’s which were only a few minutes walk and open quite late which was always useful

I stayed in here for 1 week. I liked the hotel so much and the staff was so kind and very helpful. Room was so clean all the time, and everything in room was perfectly working like air conditioner and so on. I could get a very good night sleep since there was no sound at all. Breakfast was so good. Location is perfect since its close to train stations, bus stations, very cute parks around and so many tourist landmarks. I am planning to stay here again definitely on my next London trip. Thank you again for everything!!

Nothing to dislike at all!!

Great place near various tube stations. Lovely vibe, atmosphere and design of the entire hotel as well as the rooms. Good breakfast included in the price. The room had a hair dryer, tea kettle with tea and coffee, iron and ironing board and a safe. The beds were very comfy! There is a heating in the room that you can turn on to regulate temperature. The toilet has a proper door, not one of those glass sliding monstrosities they sometimes put in hotels. The twin room was spacious enough for two people. A very good value for money for London.

No complaints. This was an easy no-drama stay. Hotels in London are expensive of course but compared to other options this was a good value. The bed was comfortable for my pregnant spouse and I. The room was a bit small but we expected that. This is fine for a couple. The bathroom was larger than most London hotel bathrooms which we appreciated. The air conditioner worked. It was nice to have breakfast included. The breakfast was better than I thought it would be but not amazing. The location near Borough Market and several tube stops was really nice.

No real complaints. It would be nice if the room was a little bigger. I feel like we got a very reasonable value for what we paid for.