Lovely friendly and helpful staff in the pub and hotel areas. Super comfy bed, lots of hot water in a well stocked bathroom. Decent size room with window you can open and control over the heating. They provide nice touches like a proper coffee maker, kettle and complimentary drinks, chocolates. Breakfast was good too, quality ingredients, well prepared and cooked to perfection. I would definitely stay there again. The price was comparable to the big chains but they offer a lot more for the same price.

After 11pm you have to press a bell to get in. While this is good for security, we had to wait a good 5 mins for someone to open the door. Does the bell work properly?

This is written under my hubbys name given the account we are signed into. I travelled alone and the staff, the welcome.. wow. How lovely, none stop smiles. I was made to feel like I was welcomed. The room was lovely, an amazing clean smell from the corridor, warm and comforting room. Just perfect for me and all that I needed (actually more than enough) as a lone female guest for a short overnight stay.. and a hairdryer!. Complimentary water, tea and coffee and a proper bottle of milk in the fridge a not tiny UHT milk 12ml pot that don’t make a dent in a much needed milky coffee. Well done .. I was able to make proper coffee Having stayed in many a hotels over the the years including ‘posh’ hotels during my travels, I have to say with a hand on heart that this is the best nights sleep I have ever had in any UK hotel. The bed, the pillows, the glazing to thwart the London traffic noise. It was just perfect for me and this will be my first choice hotel again if I’m in the Southbank area. Breakfast included.. self service for cereals, coffee juices and alike and a hot menu including full English - my fave which I had and I enjoyed The staff are so lovely and thank you for looking after me. I think Dan made sure I was supplied with flat white in the bar before return home journey. I will definitely be back

Nothing. I cannot make anything up to fulfill this requirement to complete this box ticking exercise.

We hit the jackpot with this hotel. Loved everything about it. Nice, warm and cozy room, friendly and helpful staff, many complimentary treats in the room, great location very close to Waterloo station. Had an evening meal there which was lovely, as was the breakfast which had a great variety for vegans/vegetarians. The pub itself had a nice ambience and felt quite homely. I highly recommend this hotel and it will always be our first choice to stay in London.

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Excellent location. Near to Blackfriars station and the river walkway. Quiet (room at the back), warm and comfortable. Good shower and good size room. Courteous and helpful staff. Generous and good breakfast. Our regular hotel for overnight theatre trips to London, We booked early and had not realised rail engineering works would render Blackfriars and the route to Brighton closed on the Saturday so long walk on a fine evening then bus to Victoria.

The hotel was extremely helpful and efficient as we had to change our date due to a train strike! When we arrived at the hotel the guy on Reception was very friendly and informative. The room was clean and comfortable and the breakfast was good. Would definitely stay here again as also great location.

It’s in an excellent position near the Tate Modern but only 25 minutes walk to Trafalgar Square. Southwark tube is close by. Rooms are easily accessible and being above the pub is a bonus. Relatively quiet too despite its proximity to a busy junction. Very comfortable room. Shops and cafes close by but the Mad Hatter has a great menu itself…..particularly at breakfast. Lovely friendly staff.

It probably needs a bit of a face lift…..toilet flush needed attention as water just kept running sometimes…simple plumbing job needed, as did the leaking shower! Decor a little faded now. Try and get a proper water heater at breakfast instead of vacuum flasks…..I like HOT tea! I’ve stayed here three times now and will come back.

Nice location, breakfast was included, and rooms were decent size too. Coffee and water were in your room at no extra charge so it was a nice feature. Toiletries were included too so the property had very nice features. It’s not very close to places like the London eye so if you enjoy walking, this is an ideal spot. We walked to buckingham palace it took about 35 minutes.

No air conditioning so if you stay in the warmer months, and use your being cool, this may not be the best option. Rooms don’t have a plugs by the bed so if you like charging your phone near you, that wasn’t available. Rooms had tubs which require a high step in and out, if you prefer a walk in shower this may present a challenge.

The Front desk staff were very friendly and very helpful. The room was very clean and comfortable. It's a great location about 20-25 min walk to a lot of the major attractions, a bus stop is right around the corner and it's near Black Friars station. The breakfast was excellent and a good selection. Dinner in the pub was also delicious and convenient. The room was quiet and well insulated from outside noise. We would definitely stay here again.

Like a lot of European hotels, it didn't have air conditioning but a nice quiet fan was provided and the windows could be opened.

The staff was so kind especially the man working at the front desks he is there most of the time. Our power converter didn’t work that we brought with us, he let us borrow one for the stay that worked. He chatted with us each day and made us feel important. The breakfast was super yummy and one server with long blonde hair was especially kind each day. We loved this cute place and would stay here again for sure! Oh I I liked the cleaning staff too, they did a great job each day in our bedroom.

The theme was really fun, and I really appreciated the breakfast each morning!

The Mad Hatter was uniquely charming. Sammy, Luke & Dan did an exceptional job of giving us information, directions, so helpful and fun to work with. Sammy got us hard to get tickets to Les Mis & a taxi which would have been very difficult for us at the last minute. The Alice in Wonderland motif was so professionally done and really gave a fascinating, clever, and interesting edge you don't experience hardly ever. The room was wonderful and very clean and the bed very comfy. The breakfast was whatever your heart desired, made to order, full English fare, very tasty and Dan did a great job keeping us happy & well fed. They are located one block from The Thames with a great river walk, many restaurants, wonderful people watching. Right across the river is St. Paul's Cathedral. You can easily walk to Shakespeare's Globe Theatre & Borough Market etc. The tube is an easy two block walk and gets you everywhere very easily. We felt very safe in our surroundings and they have a wonderful pub on the premises. Charmingly English atmosphere and we are so glad we stayed here.

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