Superb hotel apartment for family, excellent facilities, exceptionally clean and comfortable rooms. Staffs was nice, daily cleaning by good staff. Excellent breakfast with varieties of choice. Will definitely return😊

The unit was very large, and nice. The hallways and lobby area are quite dated but once in my room everything was modern and fresh. Bathrooms and beds were great. Breakfast was a bonus - very nice.

Nothing

Room was great, Breakfast was really good with lots of variety.

We got back to our room just after 4pm on the second day and noticed our room hadn't been cleaned. A few minutes later housekeeping Knocked on the door and said they were there to clean. We declined as now we were getting ready to go to an event. Third day we returned at around 16:30, and again our room wasn't cleaned. I walked down to reception and inquired. I was advised they could send someone. About a hour later still nobody arrived. We called the reception and asked if they could just bring our new towels, Toilet paper and empty the trash. After this second call housekeeping arrived 5 minutes later to drop the goods requested off. We were advised that housekeeping normally clean rooms until 5pm everyday.

Near the underground London Bridge station, the shard and borough market within 5-10 min walk. Easy to get around the city via underground from there. Local Sainsbury’s few doors down from the building so can use the kitchen to cook your other meals if you wish. Great breakfast so much choice and you always take some upstairs if you want to perhaps for later etc. staff were very pleasant and let us leave our bags after we checked out until we were ready to head back home. Great two night trip to London. Would definitely recommend

Nothing really

Hotel was at great location which is well connected with all public transportation services. Food, which was included in our price, was great and we could choose to eat what is suitable for us. We have planned to visit all London sights every/whole day and we didn't plan to stay at hotel room during the stay, so the breakfeast was something which we need to fuel our self with all needed energy. Room had a divided living room with kitchen and bedroom. It was good solution because you have space for sleeping and daily living divided and you are not forced to lay on bed all the time. Even that Hotel was well connected and on great location, it is placed on location which is not so crowded. Streets were peacefull, which we needed after crowded London streets and sigths in center all day. We were calm and feel it secure. Hotel staff was very friendly and on service all day. What ever we needed they helped us and they were on disposal for us. Next to reception, was a living room and place where you could leisure and drink a good beer :) At the end, hotel had a gym and loundry which you can use 0/24. Loundry service, when you are not have many clothes, are great option for travellers and dont need to worry if your clothes get dirty ;)

We liked our stay and there was nothing particular not to like.

Really lovely staff, upon arrival my little brother was handed a bag of sweets for halloween, its little things like that which made it a nice place to stay, the staff are very kind and always smiling. On the Tube map it looks far away to be convenient as its about a 15minute walk from any useful train station, however on the TFL app you can get about 8 different buses into the heart of the tourist sites in the city quicker than the tube

n/a

Because of the good quality gym equipment for weight training, value from very good to excellent.

Underground station could be closer. luckily bus leaves at the very front of the hotel.

Breakfast was quite good, serving dishes were topped up as needed.

On the morning of check in I received 3 emails telling me that some rooms had been flooded and the hotel could not accommodate me, that my booking was transferred to a sister hotel on the opposite end of the city. This was very distressing as the location was very important to me. After 4 phone calls to this and the sister hotel, the matter was suddenly fine afterall. No-one apologised when I arrived at check in and in fact, they did not know anything about the emails.

I stayed with my family for five days in this hotel. We have the best memories of this place. The location is convenient about 10 minutes walk from the subway. The room is large with a separate living room and two showers, we were pleasantly surprised by all the comfortable accessories in the room, there was everything you needed and always. Cleaned every day and towels changed. Excellent tasty breakfast. Check out we had at 12:00, asked to leave a bit later and we were allowed to do it, and so we were able to enjoy a bit more walking around London. Excellent hotel in every respect, highly recommended.

if the elevator went more fast it would be great

Fantastic staff. All helpful and friendly. I did notice the staff rotas were segregated though...one day you would have an all Indian staff, another day all black staff at reception and breakfast service. All good though. Everyone was lovely just would have liked more intégration as what's the point of living in London

The rooms were clean but there us obviously à cockriach infestation as I saw à few in room 312. The room needs to be fumigated. Must be a one off as I've stayed many times and had no issues so I won't publicly complain about it on social media or anything.