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6.9

295 reviews

Palms Hotel & Retreat By Palette London Romford

Palms Hotel & Retreat By Palette London Romford

Southend Arterial Road, London, RM11 3UJ, United Kingdom

Choose dates to view prices

Free Private Parking

Free wifi

Room service

Air conditioning

Parking On Site

Soundproof rooms

24-hour front desk

Non-smoking rooms

Palms Hotel & Retreat By Palette London Romford

Palms Hotel & Retreat By Palette London Romford is a 4-star hotel in London, United Kingdom, located about 16.4mi from the city center. The address is Southend Arterial Road. With 295 reviews, this property offers a well-traveled snapshot of guest experiences.

On the amenity side, free private parking (and on-site parking) keeps things easy, while free Wifi helps stay connected. Room service is available, and shuttle service (extra charges) plus meeting/banquet facilities (extra charges) cover meals and events. The hotel features air conditioning, soundproof rooms, a 24-hour front desk, non-smoking rooms, and wheelchair accessibility, plus garden views, a garden, picnic area, garden space, free toiletries, and a bathtub.

Located on Southend Arterial Road in London, this four-star stay sits a short drive from central sights while maintaining a comfortable, relaxed vibe for travelers exploring the area.

Kick off the stay with practical perks that make travel easy: free private parking and on-site parking take the stress out of arrivals, while reliable Wi‑Fi keeps plans moving. Room service is on hand for those moments when a snack or late bite sounds perfect, and shuttle service (extra charges) helps with quick hops around town. For bigger plans, meeting and banquet facilities (extra charges) provide a convenient setup, all tucked beside garden views, a garden, and a Picnic area that invite a relaxed pause between adventures.

The vibe, reflected in 295 guest reviews, leans toward a well-traveled and comfortable stay that still keeps pace with busy itineraries. A 24-hour front desk offers round-the-clock attention, and non-smoking rooms ensure a calm environment after long days of exploring. Inside, air conditioning and soundproof rooms help maintain a pleasant, restful atmosphere, with free toiletries and a bathtub adding a touch of everyday comfort.

Payment is straightforward, with cash accepted and major cards—Visa, Mastercard, and Maestro—also welcome. Located on Southend Arterial Road in London, the property sits as a practical base for exploring the area, blending convenient travel logistics with a garden-inspired setting that invites a easygoing vibe after a day on the road.

Closest airports

London City Airport

9.4mi

London Stansted Airport

21mi

London Heathrow Airport

30.8mi

Luton Airport

33mi

London Gatwick Airport

34.4mi

Most popular amenities

Free Private Parking

Free wifi

Room service

Air conditioning

Parking On Site

Soundproof rooms

24-hour front desk

Non-smoking rooms

Wheelchair accessible

Garden view

Picnic area

Garden

Free toiletries

Bathtub

Rooms

Bridal Suite in Palms Hotel & Retreat By Palette London Romford

Show 6 photos

Bridal Suite

1 Double Bed

375 sqft

Garden view

City view

Private Bathroom

Bathtub

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More details

Featuring free toiletries and bathrobes, this suite includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned suite features a TV, a tea and coffee maker, a wardrobe, a carpeted floor as well as garden views. The unit has 1 bed.

Standard Twin Room in Palms Hotel & Retreat By Palette London Romford

Show 7 photos

Standard, 2 Twin Beds

2 Twin Beds

325 sqft

Garden view

City view

Private Bathroom

Bathtub

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More details

Standard Twin Room

Executive Double Room in Palms Hotel & Retreat By Palette London Romford

Show 6 photos

Executive Double Room

1 Double Bed

375 sqft

Garden view

City view

Private Bathroom

Bathtub

+

More details

Executive Double Room

Accessible Double Room in Palms Hotel & Retreat By Palette London Romford

Show 7 photos

Standard, Accessible

1 Sofa Bed

1 Queen Size Bed

325 sqft

Garden view

Private Bathroom

Bathtub

Tea/Coffee maker

+

More details

Accessible Double Room (Wheelchair Accessible)

Show 16 photos

Executive, 1 Double Bed

375 sqft

Tea/Coffee maker

+

More details

The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The unit has 1 bed.

Show 13 photos

Standard, 1 Double Bed

325 sqft

Tea/Coffee maker

+

More details

The spacious double room features a tea and coffee maker, a wardrobe, as well as a private bathroom boasting a bath and a shower. The unit has 1 bed.

Show 13 photos

Standard, 2 Bed, Accessible

325 sqft

Tea/Coffee maker

Wheelchair accessible

+

More details

The spacious double room offers a tea and coffee maker, a wardrobe, as well as a private bathroom featuring a bath and a shower. This double room features a carpeted floor, heating, a TV and garden views. The unit offers 2 beds.

Standard Double Room in Palms Hotel & Retreat By Palette London Romford

Show 6 photos

Standard Room

1 Double Bed

325 sqft

Garden view

City view

Private Bathroom

Bathtub

+

More details

Guest reviews

6.9

295 reviews

Categories of assessments

Cleanliness

Comfort

Location

Facilities

Staff

Value for money

WiFi quality

Featured reviews:

🇬🇧

Cal111

10

June 2025

The outside doesn't do it justice. It's very nice inside. The room was very spacious, the bed was one of the most comfortable I have slept on when staying away. Very clean, modern and well put together. *The lady on reception 28.06.25 around 18:30, very friendly, great disposition, welcoming and sincere. Wasn't the typical robotic receptionist, which made a very nice change after a long commute and day. * The location is absolutely fine, BP a short walk away, should you need it. Free parking. Which is a big bonus, not to be underestimated.

Parking was scarce when I arrived, not a dealbreaker but just something to be mindful of. Although there is parking on the side as well, should the bays become full.

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Victoria

9.1

April 2025

The hotel is very impressive, it looks beautiful inside with luxurious marble throughout the lobby. The whole hotel is pristine, it is very clean and all the rooms and public areas are brand new and spotless. The rooms themselves are very comfortable, with a proper work chair to sit on at the desk, lovely warm comfortable bed and nice good quality furnishings like curtains and cushions. The bathroom had a lovely set of toiletries included and enough towels for my use. The shower was nice and warm also. All staff were very friendly and helpful and helped me with a late check out which was much appreciated. There were a few minor things that were missing from the room, like a bin in the room and hairdryer, but this was easily solved by using the bathroom bin and I didn’t need a hairdryer, however I am sure that reception would have provided one had I asked. The Netflix did not work but again this is a minor problem, and the normal TV worked fine. It would be nice if the hotel offered an optional breakfast, but this can be solved by popping over to the garage next door and getting a croissant etc from there. I really liked this hotel and I would be very happy to come back and stay again. Thank you for a lovely restful stay.

🇬🇧

James

8.2

June 2025

Location was ideal for visiting local family. Parking and access was good. Breakfast was good and well priced. The twin room allocated to us was to be on 1st floor. As I was travelling with my 80 year old mother, the evening receptionist, on check in, realised that without a lift, this may be inconvenient, so he automatically arranged a twin room on the ground floor with no fuss made. Excellent, attentive staff.

If anything, breakfast setting was a bit darkly lit. Tables located nearer windows would have been better.

🇬🇧

Rachel

8.2

July 2025

Breakfast was lovely, lovely decor in the hotel, friendly staff

The bathroom was a bit dirty, brown stains on the shower curtain and bathroom wall. Checked under the bed as we were leaving to make sure we didn't leave anything behind and can tell under the beds hadn't been cleaned in a while. Dirty socks, old water bottles, blowtorch :/ Very hard to park as guests were parked terribly, in the middle of two bays etc, although this isn't the hotels fault

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Shrapnell

8.2

February 2025

Clean Staff very attentive. Was a problem with first room but sorted immediately with no fuss and very apologetic Problems can happen, but the way it is resolved will stick in your mind. This is why we use this hotel again.

Disappointed the restaurant was not available on the night we were there, but found a nice Italian near by so not a massive problem. Also breakfast was un available due to on going works. That was just unlucky we were there on the day before it reopened.

🇬🇧

Lawrance

10

April 2025

The room was larger than I expected unlike many city hotels. It was spacious. The surrounding area as lush and green as. We spotted some wild life - the view was amazing. The staff were friendly and had our room ready as we arrived. Breakfast was served to the room - which was very helpful. Overall a quite a quite and calm stay

Nothing much. Wish we could stay longer but had other plans

🇮🇪

Kathriona

9.1

August 2025

Good location. Very friendly staff. Great parking. Comfortable beds.

The hotel is alittle dated but it's being done up and is beautiful where they have worked on it.. Rooms are clean and comfortable but small. There is no air-conditioning but I would still highly rate this hotel. Their customer service is excellent and the bar is stunning.

🇬🇧

Fatimah

10

August 2025

The area, close to motorway , good price for last minunite booking. I only booked it in the morning and price was very good. I good queen size bed aswell & 2 bottle of water in the room which was handy.

In the morning couldn’t sleep in due to the noises of the cleaning services. They started cleaning too early ..

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Kevin

9.1

July 2025

Hotel was really nice, with lovely friendly staff, in a good location. The room was very comfortable with everything you need. A great stay overall.

The only thing was that as there was a function on, the bar facility was not available to relax in after a 6 hour drive, so had to stay in the room all night.

🇮🇪

Oluseyi

8.2

May 2025

The hotel is very good and neat. I was expecting buffet breakfast instead of having to wait for handpicked breakfast.

The hotel is perfect except for poor Internet connection in our room.

Points of Interest Around Palms Hotel & Retreat By Palette London Romford

Airports

London City Airport

9.4mi

London Stansted Airport

21mi

London Heathrow Airport

30.8mi

Luton Airport

33mi

London Gatwick Airport

34.4mi

Amenities of Palms Hotel & Retreat By Palette London Romford

Free Private Parking

Free wifi

Room service

Air conditioning

Parking On Site

Soundproof rooms

24-hour front desk

Non-smoking rooms

Wheelchair accessible

Garden view

Picnic area

Garden

Free toiletries

Bathtub

Stay rules - Palms Hotel & Retreat By Palette London Romford

  • Check-in / Check-out

  • Pets

  • Internet

  • Age restrictions

  • Curfew

  • Parking

  • Children and beds

  • Cards accepted at this property