295 reviews
From
$300Southend Arterial Road, London, RM11 3UJ, United Kingdom
295 reviews
1/53
Free Private Parking
Free wifi
Room service
Air conditioning
Parking On Site
Soundproof rooms
24-hour front desk
Non-smoking rooms
Palms Hotel & Retreat By Palette London Romford is a 4-star hotel in London, United Kingdom, located about 16.4mi from the city center. The address is Southend Arterial Road. With 295 reviews, this property offers a well-traveled snapshot of guest experiences.
On the amenity side, free private parking (and on-site parking) keeps things easy, while free Wifi helps stay connected. Room service is available, and shuttle service (extra charges) plus meeting/banquet facilities (extra charges) cover meals and events. The hotel features air conditioning, soundproof rooms, a 24-hour front desk, non-smoking rooms, and wheelchair accessibility, plus garden views, a garden, picnic area, garden space, free toiletries, and a bathtub.
Located on Southend Arterial Road in London, this four-star stay sits a short drive from central sights while maintaining a comfortable, relaxed vibe for travelers exploring the area.
Kick off the stay with practical perks that make travel easy: free private parking and on-site parking take the stress out of arrivals, while reliable Wi‑Fi keeps plans moving. Room service is on hand for those moments when a snack or late bite sounds perfect, and shuttle service (extra charges) helps with quick hops around town. For bigger plans, meeting and banquet facilities (extra charges) provide a convenient setup, all tucked beside garden views, a garden, and a Picnic area that invite a relaxed pause between adventures.
The vibe, reflected in 295 guest reviews, leans toward a well-traveled and comfortable stay that still keeps pace with busy itineraries. A 24-hour front desk offers round-the-clock attention, and non-smoking rooms ensure a calm environment after long days of exploring. Inside, air conditioning and soundproof rooms help maintain a pleasant, restful atmosphere, with free toiletries and a bathtub adding a touch of everyday comfort.
Payment is straightforward, with cash accepted and major cards—Visa, Mastercard, and Maestro—also welcome. Located on Southend Arterial Road in London, the property sits as a practical base for exploring the area, blending convenient travel logistics with a garden-inspired setting that invites a easygoing vibe after a day on the road.
Closest airports
London City Airport
9.4miLondon Stansted Airport
21miLondon Heathrow Airport
30.8miLuton Airport
33miLondon Gatwick Airport
34.4miFree Private Parking
Free wifi
Room service
Air conditioning
Parking On Site
Soundproof rooms
24-hour front desk
Non-smoking rooms
Wheelchair accessible
Garden view
Picnic area
Garden
Free toiletries
Bathtub
Show 6 photos
Bridal Suite
1 Double Bed
375 sqft
Garden view
City view
Private Bathroom
Bathtub
+
More details
Featuring free toiletries and bathrobes, this suite includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned suite features a TV, a tea and coffee maker, a wardrobe, a carpeted floor as well as garden views. The unit has 1 bed.
Show 7 photos
Standard, 2 Twin Beds
2 Twin Beds
325 sqft
Garden view
City view
Private Bathroom
Bathtub
+
More details
Standard Twin Room
Show 6 photos
Executive Double Room
1 Double Bed
375 sqft
Garden view
City view
Private Bathroom
Bathtub
+
More details
Executive Double Room
Show 7 photos
Standard, Accessible
1 Sofa Bed
1 Queen Size Bed
325 sqft
Garden view
Private Bathroom
Bathtub
Tea/Coffee maker
+
More details
Accessible Double Room (Wheelchair Accessible)
Show 16 photos
Executive, 1 Double Bed
375 sqft
Tea/Coffee maker
+
More details
The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The unit has 1 bed.
Show 13 photos
Standard, 1 Double Bed
325 sqft
Tea/Coffee maker
+
More details
The spacious double room features a tea and coffee maker, a wardrobe, as well as a private bathroom boasting a bath and a shower. The unit has 1 bed.
Show 13 photos
Standard, 2 Bed, Accessible
325 sqft
Tea/Coffee maker
Wheelchair accessible
+
More details
The spacious double room offers a tea and coffee maker, a wardrobe, as well as a private bathroom featuring a bath and a shower. This double room features a carpeted floor, heating, a TV and garden views. The unit offers 2 beds.
Show 6 photos
Standard Room
1 Double Bed
325 sqft
Garden view
City view
Private Bathroom
Bathtub
+
More details
6.9
295 reviewsCategories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Featured reviews:
Cal111
10
June 2025
The outside doesn't do it justice. It's very nice inside. The room was very spacious, the bed was one of the most comfortable I have slept on when staying away. Very clean, modern and well put together. *The lady on reception 28.06.25 around 18:30, very friendly, great disposition, welcoming and sincere. Wasn't the typical robotic receptionist, which made a very nice change after a long commute and day. * The location is absolutely fine, BP a short walk away, should you need it. Free parking. Which is a big bonus, not to be underestimated.
Parking was scarce when I arrived, not a dealbreaker but just something to be mindful of. Although there is parking on the side as well, should the bays become full.
Victoria
9.1
April 2025
The hotel is very impressive, it looks beautiful inside with luxurious marble throughout the lobby. The whole hotel is pristine, it is very clean and all the rooms and public areas are brand new and spotless. The rooms themselves are very comfortable, with a proper work chair to sit on at the desk, lovely warm comfortable bed and nice good quality furnishings like curtains and cushions. The bathroom had a lovely set of toiletries included and enough towels for my use. The shower was nice and warm also. All staff were very friendly and helpful and helped me with a late check out which was much appreciated. There were a few minor things that were missing from the room, like a bin in the room and hairdryer, but this was easily solved by using the bathroom bin and I didn’t need a hairdryer, however I am sure that reception would have provided one had I asked. The Netflix did not work but again this is a minor problem, and the normal TV worked fine. It would be nice if the hotel offered an optional breakfast, but this can be solved by popping over to the garage next door and getting a croissant etc from there. I really liked this hotel and I would be very happy to come back and stay again. Thank you for a lovely restful stay.
James
8.2
June 2025
Location was ideal for visiting local family. Parking and access was good. Breakfast was good and well priced. The twin room allocated to us was to be on 1st floor. As I was travelling with my 80 year old mother, the evening receptionist, on check in, realised that without a lift, this may be inconvenient, so he automatically arranged a twin room on the ground floor with no fuss made. Excellent, attentive staff.
If anything, breakfast setting was a bit darkly lit. Tables located nearer windows would have been better.
Rachel
8.2
July 2025
Breakfast was lovely, lovely decor in the hotel, friendly staff
The bathroom was a bit dirty, brown stains on the shower curtain and bathroom wall. Checked under the bed as we were leaving to make sure we didn't leave anything behind and can tell under the beds hadn't been cleaned in a while. Dirty socks, old water bottles, blowtorch :/ Very hard to park as guests were parked terribly, in the middle of two bays etc, although this isn't the hotels fault
Shrapnell
8.2
February 2025
Clean Staff very attentive. Was a problem with first room but sorted immediately with no fuss and very apologetic Problems can happen, but the way it is resolved will stick in your mind. This is why we use this hotel again.
Disappointed the restaurant was not available on the night we were there, but found a nice Italian near by so not a massive problem. Also breakfast was un available due to on going works. That was just unlucky we were there on the day before it reopened.
Lawrance
10
April 2025
The room was larger than I expected unlike many city hotels. It was spacious. The surrounding area as lush and green as. We spotted some wild life - the view was amazing. The staff were friendly and had our room ready as we arrived. Breakfast was served to the room - which was very helpful. Overall a quite a quite and calm stay
Nothing much. Wish we could stay longer but had other plans
Kathriona
9.1
August 2025
Good location. Very friendly staff. Great parking. Comfortable beds.
The hotel is alittle dated but it's being done up and is beautiful where they have worked on it.. Rooms are clean and comfortable but small. There is no air-conditioning but I would still highly rate this hotel. Their customer service is excellent and the bar is stunning.
Fatimah
10
August 2025
The area, close to motorway , good price for last minunite booking. I only booked it in the morning and price was very good. I good queen size bed aswell & 2 bottle of water in the room which was handy.
In the morning couldn’t sleep in due to the noises of the cleaning services. They started cleaning too early ..
Kevin
9.1
July 2025
Hotel was really nice, with lovely friendly staff, in a good location. The room was very comfortable with everything you need. A great stay overall.
The only thing was that as there was a function on, the bar facility was not available to relax in after a 6 hour drive, so had to stay in the room all night.
Oluseyi
8.2
May 2025
The hotel is very good and neat. I was expecting buffet breakfast instead of having to wait for handpicked breakfast.
The hotel is perfect except for poor Internet connection in our room.
Airports
London City Airport
9.4miLondon Stansted Airport
21miLondon Heathrow Airport
30.8miLuton Airport
33miLondon Gatwick Airport
34.4miAirports
London City Airport
9.4miLondon Stansted Airport
21miLondon Heathrow Airport
30.8miLuton Airport
33miLondon Gatwick Airport
34.4miAttractions
Gabriel's Wharf
15.8miSir John Soane's Museum
15.9miNovello Theatre
16.1miDuchess Theatre
16.1miLyceum Theatre
16.1miAmbassadors Theatre
16.4miLambeth Palace
16.5miQueen's Theatre
16.6miHer Majesty's Theatre
16.7miLyric Theatre London
16.7miPrimrose Hill
17.4miRochester
17.4miBomber Command Memorial
17.4miLord's Cricket Ground
18miChartwell
24.2miFree Private Parking
Free wifi
Room service
Air conditioning
Parking On Site
Soundproof rooms
24-hour front desk
Non-smoking rooms
Wheelchair accessible
Garden view
Picnic area
Garden
Free toiletries
Bathtub
Accessibility
Bathroom emergency cord
Entire unit located on ground floor
Entire unit wheelchair accessible
Toilet with grab rails
Upper floors accessible by stairs only
Wheelchair accessible
Bathroom
Bathrobe
Bathtub
Free toiletries
Hairdryer
Private Bathroom
Shower
Slippers
Toilet
Toilet paper
Towels
Bedroom
Linens
Wardrobe or closet
Business Facilities
Fax/Photocopying
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Dry cleaning
Ironing service
Laundry
Suit press
Food & Drink
Breakfast in the room
Coffee house on site
Fruit
Kids' meals
Snack bar
Special diet meals (on request)
Tea/Coffee maker
Vending machine (drinks)
Vending machine (snacks)
Wine/Champagne
Front Desk Services
24-hour front desk
Baggage storage
Concierge
Invoice provided
Lockers
Private check-in/out
General
Air conditioning
Carpeted
Designated smoking area
Facilities for disabled guests
Family rooms
Heating
Hypoallergenic room available
Interconnecting room(s) available
Non-smoking rooms
Room service
Smoke-free property
Soundproof rooms
Internet
Free wifi
Kitchen
Electric kettle
Living Area
Desk
Media & Technology
TV
Outdoors
BBQ facilities
Garden
Outdoor furniture
Picnic area
Parking
Free Private Parking
Parking On Site
Room Amenities
Clothes rack
Iron
Socket near the bed
Sofa bed
Safety & security
24-hour security
Carbon monoxide detector
CCTV in common areas
CCTV outside property
Fire extinguishers
Key access
Key card access
Security alarm
Smoke alarms
Transportation
Shuttle service
View
City view
Garden view
Pets are not allowed.
WiFi is available in all areas and is free of charge.
The minimum age for check-in is 18
Come and go whenever you want
Free private parking is available on site (reservation is not needed).
Child policies
Children of all ages are welcome.
Children 18 and above will be charged as adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
No capacity for extra beds or cribs.
Cash
Visa,
Mastercard,
Maestro,
Cash only
This property accepts cash.
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