The staff were very accommodating and the room was comfortable. Very clean and the food in the restaurant in the evenings was really good. Great options for a vegan. Good quality meat for a regular diner.

We were not aware that we had to pay extra to use the spa and swimming pool or that we had to book ahead. Luckily it is half price for guests £20 for 2 and luckily they had an opening for 2 hours that evening. Only downside we shared our 2 hour spa time with a very loud childish bunch of lads that had no respect for calm tranquility use of the facilities. I’m vegan so disappointed to hear that paid £12.50 for breakfast that offered very little. Vegetarian sausages not available on the morning even though We booked ahead and was told options available. Spent £12.50 on dry toast tomatoes and mushroom.

We attended a wedding there and we're able to check in a little earlier which was great .The room was lovely ,spacious and cool which was great as it was June . The staff were great ,the wedding room was lovely and the food was great , although a buffet style so can't comment on a hot sir down meal. The bar staff were quick and professional.The breakfast was really good . Would stay here again.

Nothing

Lovely place to stay close to Offas Dyke (about 0.3 miles off trail). The hotel had a very open clean feel. The staff were great and welcoming. The room itself was very comfortable and well appointed. We had a nice dinner in the restaurant and my husband enjoyed breakfast (15gbp upcharge). Definitely recommend this hotel.

TV signal was a little spotty at times. Pastries at breakfast would be appreciated.

A great stay, with the bonus of on site spa (at an additional cost) that was lovely and we used both days. Well located and plenty of parking on site too. We attended for a wedding and would stay again without any concerns.

Ordering breakfast for your stay the night before was a little bit tricky, as you may not know what you want in those circumstances. The bed was a little bit small (but I am bigger than the average human too)

The Hotel is very clean and staff are lovely. We had an evening meal and food was very nice, well cooked and enjoyable. Waitresses were excellent. Bar staff great and drinks affordable

Bed was very hard as were the pillows. Quite noisey during the night but couldnt identify what the noise was

Well presented, the food was nice and the staff were a pleasant. We managed to get a table with out booking so that was a bonus. The room was nice and comfortable.

The door at the top of the stairs opened onto the stairs so wasn’t much space when taking up your bags, you had to step down onto the stairs.

hotel is really nice very clean rooms, friendly staff. restaurant is excellent food was delicious.

the hotel shows pictures of a gym which I thought would be either included with the price of the room or for a small fee to use daily, when I asked I got told it was £35 per person to use on a Sunday and £20 for any other day of the week which I could not believe. they advertise as if it’s part of the hotel which it is not, it is part of the spa. I actually searched for gyms nearby and they all cost around £3-6 per day. I think the hotel need to revise this as it would get used more often.

The spa was lovely and not too busy so had a lovely relaxing time there. Rooms were quite spacious and modern. Beds comfortable and shower powerful. Breakfast was good and very reasonably priced. Staff were lovely. Bar/ restaurant was nice and busy in the evening, had a nice feel to it.

Ventilation unit outside the bathroom was noisy but only with the window open so a small niggle. Would have been nice to have a proper cup of tea with breakfast as water kept in flask jugs doesn’t brew tea.

The hotel was great. It was comfortable and clean. The food was amazing, well done to the chef and the waiter ( man) that served us.

That you had to pay for the swimming pool. I can understand paying for the spa facilities but not the pool if you are stating there It is not stated on booking .com or in the folder that is in your room.

Dinner & Breakfast lovely. The spa facilities were great, although it was an additional charge, it's one I was happy to pay for. Only suggestion would be that it's 1 charge per 24 hours.

Whist the room was generally clean and sufficient for the night, the extractor fan in the bathroom was coated with dust and could do with it being cleaned out. Same for the remote control, needs a deep clean.