room always kept clean staff very friendly and helpful one made me a cup of tea and reception staff held my luggage when i checked out . very good customer service

breakfast was to so crowded to many guest and families for such a small area uncomfortable seats due to this that there was no more omlettes and food very cold hot breakfast not refilled quickly enough maybe due to staff shortage one plus point orange juice very fresh and consistantly on tap. however the fresh fruit and yogurt where finished and not topped up quick enough , First night i went to breakfast at 7.45 am so not late however very busy for thst time of the morning . so 2nd night went later 9am . huge mistake as it was very croweded uncomfortable and breakfast ran out quickly and not toppped up .

The breakfast was well worth it. A wide selection of breads, pastries, cereals and fruits, and all hot food items (bacon, eggs etc). All staff extremely pleasant and knowledgeable. One day I left a note that we only needed the beds made and some bottles removed, but we still returned to a fully serviced room. When we checked out we had to leave early, just after breakfast had started, and the restaurant staff helped us to load up with croissants, rolls and coffee for the journey, which I was absolutely delighted by.

Only the price, but I had to book at short notice after I was let down by another property. Not my first stay at this hotel, but the previous stay was probably twenty years ago, and I remember being a bit down on the place but I cannot recall why. No such issues with this stay, though. Oh, the set-up of the lights in the room could be a little better (a bit confusing) and although the shower was lovely, the glass screen didn't really extend far enough, and we had to be careful not to get water on the floor.

We chose the hotel for our London trip because the center of London was expensive and also because it was close to LegoLand. We chose it. We went to Slough train station with Uber at the hotel and from there we went directly to Green Park station without a transfer. We were happy to come directly to the museums and parks. Of course, the restaurant staff named Harpreet did this for us. She guided us as if she was one of the family. I would like to thank her for her interest in taking care of us. Also, the restaurant staff named Mira took care of us in choosing the food. When she realized that we were Turkish, she said a few words in Turkish and made us happy. We did not feel foreign at all, we felt at home. The hotel management is very lucky to work with the staff in this way.

There is no area to walk around the testicle, you cannot walk around comfortably. You will need a vehicle, Uber, taxi etc.

Wonderful Family Stay – Highly Recommended! I booked this hotel for my brother and his family, and they had an absolutely fantastic time. From the moment they arrived, the staff were friendly, welcoming, and made sure everything was taken care of. The room was clean, spacious, and comfortable — perfect for a family stay. Everything was well-prepared, and they felt at ease from the start. The kids were happy, and the overall atmosphere of the hotel was warm and accommodating. The location was great and made getting around easy, which really helped make the trip stress-free. It was exactly what I was hoping for when I booked — a comfortable, reliable, family-friendly hotel where they could relax and enjoy their time together. Big thanks to the team for making their stay such a positive experience — we would definitely book here again.

Full breakfast every morning was nice and convenient. We enjoyed the selection of breakfast foods, cereal and fruits and the staff were very kind and accommodating. The parking on site was easy to access and registering for the parking was easy too with the tablet at the reception desk. The room and beds were comfortable with an AC that kept the room relatively cool, so I had a pretty good sleep most nights.

The shampoo in the shower had been watered down instead of being refilled, so it was impossible to pump and lather. As there were 4 girls staying in the room, we just bought new shampoo from the store instead. The ironing board we requested was a bit wonky so we had to prop the edge of it up on the table to prevent it falling over.

Clean, large room with comfortable beds and a window which opened to get some fresh air. Lovely fluffy white towels. A perfect night's sleep! Breakfast was delicious; excellent customer service with food continuously being refreshed and replaced. Delicious food and a huge range including freshly sliced bread which made the softest toast. We were even asked if everything was ok with our breakfast during the meal, which gave us the opportunity to request extra items etc, but nothing was needed! Another brilliant stay at an IHG. These people know how to be a hôtelière. Thank you.

Nothing!

Staff, food, location. Restaurant is great and the menu is varied and food is delicious. Good value too. Breakfast is fantastic. Cannot fault it. Staff in reception and restaurant and bars are brilliant . Thank you.

Beds - too soft that unless you sleep alone, it will be the worst night ever and you ll feel like you need a chiropractor the following morning. The bedding has not been changed from the previous guest, as there was hair, stains, and other bits in between the sheets. We slept on top of the duvets as a result. Very limited on refreshments in the room and no fridge either. Also, had a connected rooms, so we're woken up at 5 an by loud music which didn't stop for almost an hour, as the room was adjacent to ours and we could hear everything well.

Breakfast choices were amazing, staff were lovely. Friendly, welcoming, helpful. The tall European lady with dark hair was extra kind, nice lovely and said i was a lovely customer (lil things that matter!) I left a £5 tip for her and the Team with their Manager as i checked out on Sunday 20th October about 1150am. Also the young cool dude who checked me out was totes amazing, listened to me 'witter on ' for about 10minutes and thanked me for my stay(again lil things!) as i was exiting the hotel main door. Thank you all for everything🙏

My mattress was squeaky (room 115), all the pillows were too firm for my liking Housekeeping did not replace used cups/ glasses after their 'visit' when i left my hotel room afternoon Saturday about 1230pm and returned for my 2nd nights stay around 11pm that night The £7 parking per night😔 ' £3.95' tray service 😔 Kettle cord too short. Did not reach socket, tad inconvenient🫣

The staff were very helpful and polite and breakfast was excellent.

It wasn't the best of weather and quite cold when we arrived, it was to early to book in so we registered the car in car park and went into Windsor by taxi. When we came back about 19.30 we booked in and went to our room and it was like walking into a fridge as someone had left our room window wide open. We closed the window and put the heater on and went back down stairs to the public bar for an hour to allow the room to heat up a bit. Plus pillows were a little hard.

Room 104 (21 Feb) - Breakfast, Room, Cleanliness and Staff hospitality were all excellent

Room 104 (21 Feb)-- While booking it never mentioned a parking fee however while checking out, I was charged £7 parking which was totally unexpected. All the previous hotels I have used provided free parking for customers. Secondly, while checking in my card was charged £150 while my booking was £62 and final bill was around £70 for which I was asked to use my card again and iam still waiting for the 150 to be credited to my card. Thanks (Room 104, Feb 21)