It was right next to the airport with a regular shuttle so I could easily make it to my flight.

The lady at the reception was exceptionally rude. Don’t know her name but she was there at the time of check-in in the morning. All her responses were snarky as if she didn’t want to speak to me. All I asked was how I could connect to the wifi, and whether I could get an email receipt. Seriously ruined the check in experience and subsequent stay at the hotel.

We felt safe, soooo close to the airport and free shuttle (3:30 am!), The restaurant food was great, staff was awesome, pool area was great! We wrapped up our family vacation by staying the last 2 nights here. You do NOT hear the airport traffic. Stayed in the executive suite, very nice and relaxing!

Parking $48 per day - yikes…..It ‘comes with the territory,’ prices at the restaurant and the hotel are high, but they had everything we needed and it was worth it. Thank you staff!

Fantastic hotel, close to the airport with shuttle bus. Great facilities, a bonus being able to swim laps and have a spa after a long overseas flight. Another plus there is a gym. We had an enjoyable walk along the Bay followed by a great dinner out in the restaurant. All the staff were lovely and helpful. The rooms are spacious and super comfortable. I highly recommend The Westin San Francisco Airport Hotel as a great place to stay.

Everything was great.

The hotel is very good for the airport with a free reliable shuttle service. The staff are very helpful, indeed Nicole on the front desk was absolutly brillant. On our first staff I was suffering from severe temporay pains to my legs impeding my ability to walk. Nicole gave us a room next to the elevator. Very thoughtful.

Nothing really, other than there is no room service, which is a pity as the food in the restaurant is very good.

VERY fast and easy check in was appreciated! Clean room and extremely comfortable bed made our stay. Free airport shuttle was helpful. Looks like it gets full on busy times so plan ahead to go early. Nice restaurant.

Shuttle doesn't have enough room for family's snowboard bags. The driver was extremely kind, and explained that the other shuttle does have room...but that would have made us wait longer when the family is tired after traveling... we made a different plan.

Free shuttle to the airport was great - I honestly did not realize they had one until I googled it. I was just there for one night on a layover at SFO after a 14 hour flight from Asia. Great place to crash. Pricey, but that's San Francisco for you. Shuttle to and from is prompt and timely. It is the one shared with Aloft and clearly marked in case you need to know which one. Also, there is a nice little park across the street with a view of the airport if you're into planespotting.

N/A everything was nice.

Ease of access to the airport, nice rooms. Starbucks downstairs was convenient. Clean, comfortable.

Confusing shuttle service, we ended up paying for a taxi because we thought they ended for the evening. A more clear automated message on their phone would help. Close to the airport, but a bit dated, making it hard to justify the cost. Restaurant downstairs is insanely expensive, $50ish per person just for a breakfast buffet.

Very convenient for getting to the airport especially since they offer a free shuttle bus. Room was spacious and had everything we needed. Also huge TV!

Not the easiest to get to on foot. We walked from the bart station and it was not the most pedestrian friendly roads/paths. We were looking forward to the fact that this place had a pool…but cant say it was the cleanest so that took a bit of the shine off.

Location, watching the planes take off and land.

Guest services ignored several phone calls, and made several messages through booking.com chat to notify them one of the guests were arriving late and needed a key as we were at the pier in san Francisco and couldnt make it back in time. Front desk refused to help him, and didnt take any of the 20 calls i made to notify them, resulting in this guest waiting hours until we got back outside the hotel.

It was for an overnight stay to catch our next flight the following day. I usually like to go to cheaper hotels BUT I finally figured out that cheaper hotels don’t have the convenience of an airport shuttle. And after you add the taxi fare both ways, you might as well get the good hotels and enjoy it! The Westin Is a very good property that provides great service and relaxing accommodations and ambiance. Shuttle to the airport is on time.