Room size The bed

All the unnecessary fees

Cleanliness. Close to store & other places.

Did not like how long you had to wait to check in. Also the a/c needed to work better; it was not very cool in our room. The gentleman that checked us in was super nice. I think the cleaning people had good customer service and were helpful

the privacy with the patio grill area

clogging of the drains in bathroom

friendly staff, very fair price

not sure if the fee for parking is mentioned on website

very good

everything is clean an perfect

while it is in a sketchy part of town, there are many lights, cameras, and gates. I asked about auto theft and break-in. They said that it had never happened. The room was small but it was clean with clean bedding and bath. There was a kitchenette for use as well. When calling the office for housekeeping and maintenance, both came quickly and were courteous.

The neighborhood was poor and there were several derelicts walking along the roads. It was difficult to find the office. The property crosses a road. We were parked on one side. The sign said the office was across the road. I looked directly behind me and crossed to a house. That was not it. I went back to the sign to get the phone number and call the office, when I noticed the office across the opposing road! I had to give a $150 deposit for damaging the room. However, because I used a credit card, a $4.50 fee was attached that I will not get back. The room was extraordinarily small. The bathroom was a mixture of 1950s art deco with modern white floor tile and black grout. It appears dirty, but it probably isn’t. The biggest problem was the shower. The hot water took 20 minutes to heat up. During that time, I called the office. They sent maintenance who tried the water and it was fine. However, we started hearing a pump kicking on and off after that. Did they waste gallons of water or was the water heater just turned on? Either way, the shower handle could only be turned slightly toward cold to be able to not be burned and not have freezing water. We wanted to leave, but the policy is to not give your money back, no matter what. The nighttime office personnel as well as the office phone message was difficult to understand due to heavy accent. Finally, I was bullied into paying parking, $10 a day in their OWN lot, but I would receive that money back IF I gave a good review. I won’t hold my breath.

Clean

The process of checking in/waiting outside for your turn, the room smelled of strong strong bleach. Could not hardly stand it. Pillows were flat. Bedspread looked dirty and smelled. Only 2 towels and a large face cloth,no wash cloth at all. Parking was a problem. Noice outside on the street until 2/3 in the morning. Will never stay there again.

I had no remote for the T.V failed to refund my money because I brought the dog to the room so I can pack

There was nothing to do

Neat building, courtyard.

Deceptively claims to have a "hot tub" when they really mean the room has a small bathtub plus a supply of hot water, which is only sometimes available. Hidden fee of $100 deposit apparently non-refundable.