We tried to take the airport shuttle and contacted the hotel in advance. They told us to call or text them when we arrived at the airport, which we did. However, we could nit get hold of them- neither via text nor phone. We waited at the airport for an hpur and saw all other hotels' shuttles go by. In the end we took a really expensive taxi as we were really tired. When we confronted the clerk, he just pointed at the phone and said he would have answered if it had rung. However, we used the number they had given us and we always ended up in their automatic answering system- so we are sure our calls went through. Apart from this we were happy, however. :)

Breakfast was one of the best I have had in a dozen trips to states over years - Spanish chef Blueberries papaya yoghurt wholemeal bread all healthy Hams and cheeses as well as cooked breakfast - scrambled egg moist and very yellow

The carpets in the room and communal areas were damp and musty I was informed they were being changed to wooden floors with new management But otherwise excellent hotel

Breakfast - much better than expected. The person in charge was working hard to make it work, and it makes a real difference. It was a great breakfast. The airport shuttle - after a lot of misinformation from the phone service, the shuttle was there, and the driver was very helpfull. He informed that the shuttle runs every 30mins 24h a day, while the phone information attendand said it would stop at 10pm.

The customer information phone service. They said they could not let the hotel staff know it would be a late check-in, because it was a booking reservation and they could not add notes to this type of reservation. And they informed that the shuttle would not be running at 2am, when we arrived at the airport. By luck, we saw the bus when looking for a taxi.

Great location, super close by the airport & Miami Beach. Confy beds and spacious rooms; super clean and tidy. Staff was lovely and efficient.

Only one main light in the room; no bed lights. Only 2 towels provided for 4 people; o my 1 power socket. Room is not completely soundproof so you can hear a bit of the car noises outside. P

I loved the HOT water. A lot of places don’t have hot enough water.

I heard music from near by …rooms aren’t very well insulated as you could hear doors slamming and others’ conversations. They only had one working elevator due to renovations. Luckily my stay wasn’t during high traffic/check out time as that might have been an issue.

The shuttle service was excellent in getting to and from the airport for the Metro. The staff were all courteous, professional and super helpful. The restaurant and bar offered good food options. The location is excellent. It's right outside the airport and movies, shopping, and other restaurants are within 3 or less blocks. The hotel smells amazing! Excellent parking. Beautiful pool area.

No microwave in room. No iron in room. Steamer is provided instead. Almost no counter space in bathroom. No mirror at desk area I could do hair and makeup outside bathroom. The AC/heat unit was not good at regulating temperature. The breakfast buffet was not refilled after a certain time and food options were limited or non- existent. Coffee was not hot. Breakfast was $21 per person so I expected more. If you arrive early, it's fine. But between 10 and 11 a.m. was not good.

this place truly was better then i expected. we needed it for a night in between flights. its super close to the airport but still it wasn't noisy at all as you would think. the lobby is very nice and updated. the room had good beds and a great TV screen. there is a great target store 5 minutes away that is very helpful for travelers. the room also has a very cute balcony with a nice view. And a bathtub not a shower which is amazing if you have kids with you. overall we had a great short stay.

the corridor was a bit smelly but really not such a big deal.

The breakfast room was clean and well organized. The buffet was more than adequate. The shuttle was available to take me to and from the hotel apron request. All employees were clean, polite and very helpful. Food from the bar/restaurant was excellent and the service provided was excellent.

Construction was underway and only one elevator was in service.

Clean, modern room with large and very comfortable bed. Adjustable fan speed on the AC. It was only a transit stopover for me, so that was mainly what I wanted. The shuttle was reliable, the drivers friendly and helpful. I didn't use any other facilities except wi-fi, but the place has a well-managed feel about it.

The restaurant was closed at ten, though they were very helpful in rustling up a salad for me when I arrived too late. I noticed that - having booked and committed - the room rate had dropped substantially when I next looked at the property. If I stayed there again I would make a cancellable booking to have the option of cancelling and re-booking in such circumstances. The wi-fi is fast enough for normal use but is unsecured.

I liked the location, cleanliness, and professionalism of the staff. I especially appreciated the bartender's skill at the lounge. I was in town for my 50th birthday cruise. The location was perfect.

I didn't like the shuttle service. I had a group of 10 with me for my 50th birthday trip and had scheduled our shuttle service ahead of time. But when the shuttle arrived, it was not enough space for all of us and our luggage. So the driver had to unload the luggage of some of my group and we waited for another shuttle. Being that this is a service we had to pay for, it definitely should have been better coordinated.