The hotel was beautiful and our very clean room looked right out on to the lagoon. The breakfast spread was great, as was the lounge it was in. Nearby restaurants (walking distance) made it easy to find dinner, but other guests said the hotel restaurant food was really good too.

It took quite awhile to be picked up by the shuttle at the airport- at least 45 minutes. My family was also staying at the hotel and came in on a different flight. They waited at least an hour and a half (kept calling and were told it would be there in a few minutes). Had any of us known it would take that long, we would have just taken a taxi.

Nice location with shuttle to airports

Very confusing catching the shuttle They didn't give us an exact location to catch it. I called 3 times to verify they were coming because there were so many shuttles going by. An exact location (for example, #5) would have made it much easier.

Great location for overnighting / airport transfers. Parking garage was immediately next to the hotel and was very convenient. Overall the hotel was very clean.

Room was small but for overnight stays it's ok. Gym opened at 7 am and closed at 11 I think. Not very convenient. No staff assisted with suitcases or bags. Everything was self service. Bathroom floor was very slippery. Needed a mat. Breakfast also finished at 9:30 am which was a little early.

My daughter doesn’t do elevators so that was not good for her. But loved the view and food was great.

No room service to get towels. Kinda rude service deak

Room was very functional and well designed. Extensive breakfast that was served early enough to allow transfer to reasonably early flight. Room decor was pleasant.

I received an email with a link to app that showed location of airport shuttle bus. However this message was received after I left the hotel and thus not very useful. As it was, I had to call the hotel to inquire about timing and location of the shuttle service. The app would have been highly useful if it had been part of the reservation/confirmation process. Hotel is cost competitive with others in the area but still a bit overpriced for a short night stay.

I liked the fact that there are printing option in the breakfast area very convenient .

The bleach was way too strong when entered the room. When checking in I had my 2 sons with me who came in before me in the lobby. One is an adult .The receptionist was not very alert she did not acknowledge them yet however ask if we were delivering food . I found that a bit disturbing as I have traveled all over the world and have stayed at multiple Hilton Resorts for business. How about asking how may I help you? Instead of assuming that we are nobody. Just wanted to add that as a training opportunity overall the property was nice.

Newness, modern design. King bed. Dining hall

Only one shuttle and we had to wait over an hour from the airport.

Location, proximity to airport, room size and view, breakfast, staff, the welcome kit of water and cookies, cleanliness, linens and towels.

Parking process was very inconvenient. Supplied n the room - there was no tea/coffee station or just paper cups/spoons, a microwave in the room or floor would have been nice. No exhaust fan in the bath room. Room is not equipped for family with small kids - A small foldable step for small kids would be good to reach the bathroom sink. A closed cupboard and station where small kids can't reach would be much helpful.

Refurbished hotel with a modern style. Large room with plenty of space for baggage. Comfy beds. Quiet area, ideal for sleeping. You hear the planes but it is not a big deal, since Windows are sealed. Views from the room and the restaurant are so beautiful. Breakfast is just great - variety and quality. It is one of the best breakfasts I have had in USA. As I said, the views from the breakfast room are a good way to start the day. The pool area is lovely, ideal for resting. I was very happy at the hotel.

The fact that room windows couldn't be opened at all. Refreshing the room everyday is essential. There was a broken pool umbrella and the person in charge of this didn't change it during the week we were there. I didn't like to be charged a deposit of 50$ per night, to be unblocked upon check out. With the price of the hotel per night, this deposit is totally unacceptable. Besides, it is not notified in booking. Com description neither in the hotel own website. I'm taking my time to write all these things because I'd like to improve these small details.

The Location and cleanliness did it for us.

Upon checking in, they couldn't find our booking on theirs system so we ended up booking direct with the hotel. We extended our stay by one more day which was prepaid for, but one of the staff double charged us for the room, I tried to explain to him we have already paid but seems to me he didn't understand. Its been a week now and I'm still waiting for my money to be returned to my card.