Front desk staff were helpful. Adrianna was awesome! And especially helpful and kind. Very professional and more than willing to help! Bed was comfortable Housekeeping staff were great too! Very pleasant and willing to help! Their good morning greetings were much appreciated! My second room was better than my first room. It was definitely more inviting!

More variety for breakfast would be nice. The same food every morning gets old pretty fast. Hot tub was over chlorinated . Pool was a little too cool. More variety in the little store would be good. Better selection of snacks and drinks is very much needed My first room was a little sketchy, the chair looked very worn out and in need of a good cleaning. The curtains / drapes were very worn with lots of little holes. Was not very welcoming!

The location is everything, right in the center of all shopping and restaurants. We went here for the pool, as we are local and the pool is open 24/7. Biggest complaint is the water was so cold, we couldn't enjoy it. The hot pool was clean and water warm but jets were broke. The bed was comfy, the room was a plus nice as well.

There was a noise ALL night long. It sounded like a helicopter. I opened the window since the facility is by the hospitals but nope that wasn't it. Not sure what it was but it was so bothersome. We didn't get a good night sleep. Not sure if we'll be back.

The front desk staff, Laura & Hallie, were awesome! I booked a Deluxe King room thru booking.com & requested a room on an upper floor. When my husband & I checked in the hotel was quite full & Laura worked her magic to make sure we got a room on an upper floor. She upgrading us to a King Bed, Deluxe Executive Room with a fireplace & sitting area at no additional cost. The room was comfortable, cozy, & everything worked. The housekeeping staff did an exceptional job. Our room was very clean, even the mini fridge, microwave, & coffee pot. Breakfast was very good & we had several items to select from.

The only issue had to do with a faulty 3rd floor elevator button that sticks & doesn't light up unless you hold it down really hard. We witnessed several guests taking the stairs from the 3rd floor to the lobby because they couldn't get the button to work. My husband showed several other guests how to get the button to work, including a lady with a small child & luggage cart. He reported the issue to Hallie at the front desk & suggested she tape a note next to the faulty elevator button. Hallie immediately typed up a note with brief instructions on how to activate the button & taped it above the faulty button. She also said the hotel was aware of the issue & it had been reported to hotel management/ownership several months ago & no action has been taken to fix the issue.

I can't tell you how the breakfast was cause I didn't try it. The room was in excellent condition. The bed was very comfortable. The shower was ok. The staff was very excellent. All of them was very helpful with everything. One of the staff was very helpful cause she came to my room and helped me with something it was awesome. She went above and beyond.

The shower was ok and the water in the tub would not drain cause the tub was sinking in the middle.

Sofia who helped me was amazing, she really handles herself well. A lady was yelling at her and blaming her for her card declining and Sofia stayed composed and calm to still help her. While Sofia was helping a line of people, other customers needed help such as towels and other things and she stayed calm and still took care of them. honestly you should have at least one more person during peaks times to help her. F-ing needy people bombarding her with questions and needs.

What I liked: The hotel has a great location with easy access to main roads and interstates, making it a convenient stop. Breakfast was really good and set us up well for the day. Top Tip: We visited the nearby Firehouse Grill and were very impressed - excellent service, fantastic food, and a relaxed atmosphere with sports showing on multiple screens. A great spot to unwind and refuel.

No complaints - everything met our expectations

Location is great, walking distance from many shops. Idaho Falls was "just" a stop on my road trip through the US and this hotel was perfect. Staff was super friendly, they have a gym/pool that's open 24/7, good breakfast. Room was huge, super comfy beds and nice bathroom. Honestly, it's great value for money. Ended up booking an extra night. Definitely recommend staying here!

Nothing

How clean and nice the hotel was. The staff was very friendly. The breakfast was good.

The check-in process with my debit card they were going to take out a hold on my card, and it could take up to 14 days to get it refunded to my account. Thank goodness the staff there found a way to make sure I didn't have a hold on my card that should be explained when you book your room.

I loved it. We were on a roadtrip so we checked in late and checked out early. The overall stay was good. Staff was helpful. The room was comfortable and clean. No noice whatsoever we got a good rest after hours and hours of long driving. The next day breakfast was good. Coffee, eggs and waffles fueled us for more hours of driving. Overall an excellent stay.

Property was in good conditions.

There was nothing we wished for and didn’t have. They thought of everything. Bed was a bit firm, but better than most hotel beds. Separate kitchen had a huge window and large fridge. Great space!

Neither window had screens and both could be opened all the way which could be a serious falling hazard for children and pets. Even possible let in the pigeons that were hanging around? 😂