We used the digital check in, which was nice. The front desk staff was very friendly and helpful. THe breakfast was good and the beds were comfy.

Our floor below the window and all along the wall got wet and some of our bags and clothing got wet. There was a bad storm and we assumed that the water had seeped in from outside on the sidewalk. It was no big deal and nothing was damaged. We did let the front desk know, so that they could be aware. Didn't want mold to start growing. This isn't really a complaint, just an observation :)

Breakfast was excellent. Bacon, eggs, waffles, and good coffee. They also had several baskets of fresh apples for us. They were in the lobby and in the breakfast area. Also loved the low rate. I highly recommend this property.

When the heating unit got to the end of a cycle, it whistled as it stopped. Every 9 minutes…it sounded like a bomb dropped from an aircraft.

Easy to find, navigate from and easy to visit all the areas in Louisville quickly from this charming area. The young man who checked us in at reception, was definitely working very hard, he was very friendly and kind. He definitely put the client first and enjoys his job to do so well at it.

I did not have a complaint

We had a wonderful experience at the Hampton In New Albany. Front desk staff is extremely efficient, pleasant and helpful. Property is clean and has a fantastic old town charm; it had an extra security at the front doors and large parking lot. Breakfast is very good, and breakfast area is exceptionally clean . Cofee is provided all day long. The room was wonderful, spacey and clean, confortable beds. Overall we liked the cleanless of the hotel. The location is very close to downtown New Albany.

The breakfast was amazing! No extra parking fees, and the king room was very spacious! The bathroom was beautiful!

We stayed for 4 days total and housekeeping never came by. My curtain fell off the rod and I told them to send housekeeping to restock, and take trash and fix the blinds and they never did

Very friendly staff and great breakfast

I was using the bathroom in our room and had looked at the toiletries that were complementary and accidentally knocked over the mouthwash and it spilled everywhere and the lid came off. My friend and I hadn’t been opened any of the complementary toiletries so the mouthwash had to have already been used because to close the cap you snap it back on pretty harshly and there was also no seal on it.

The desk clerk was very helpful and friendly.

I could not control the coolness of the A/C. Even the desk staff could not get the A/C to get it to cool enough and she did offer to change rooms for me. I declined the change, and I was just too tired to repack and move. I am beginning to think that some places have a preset low/high temperature, and it will not change no matter what you try to set it at.

The location was convenient, it was clean, and the breakfast really good.

The only thing was that there were some ants on the desk but that was it. They even provide hygiene products like toothpaste, toothbrushes, razors, shaving cream if you ask for it. We forgot our and provided without charge

Room was clean, beds were comfy, and the breakfast was delicious.

Breakfast could start before 7am. Bathrooms only had two towels which is fine but a few more would have been nice. The hotel had a power surge and we lost power for a little while and the hotel seemed short staffed and he seemed to handle it well.

overall modern/sleek design, breakfast area was outstanding (food was okay), side entrance near parking was convenient. No bugs that we noticed. Extra pillow and light blanket in closet. Checkout time was good.

The breakfast food could have been better made (the cinnamon waffle mix was really thick and didn’t dispense properly and we were there at almost start up of breakfast (maybe it was leftover). We would have liked a hot tub in the facility. Under the mattress/dust ruffle and floor was a little dirty (we always check for bedbugs and lift the entire mattress and such to check). Pricing could be a little better, it was a little pricey for us to just stay overnight an hour away from home after a wedding, maybe offer a local discount if you live within so many miles of the facility (I don’t know anyone who does this so you might be the first if you start). No extra ice bag for the morning, we didn’t bother with asking for one though).