I have family that live in the area, and who have also stayed at this hotel. Apparently the hotel had "gone downhill" in the past few years, but I did not find to be the case. We had a clean room with a comfortable bed. My husband accidentally left a pair of his shoes behind in the room after we checked out. We went to the front desk, and within two minutes someone brought the shoes down. We were in Cumberland for the weekend to ride the Western Maryland Scenic Railroad, and the hotel is walking distance from the station.

The breakfast left something to be desired; there could have been more options. There were biscuits and sausage gravy, and there were hard boiled eggs in a refrigerator, but there was no other ready made hot food, like eggs, bacon, etc.

The ramada was fine

The fact that booking.com screwed up the reservations and it took over an hour and 2 phone calls to check in, then booking.com blamed the error on ramada. Might not use booking.com anymore

personnel at hotel were excellent, especially guy who checked me in a gave me info about town and attentive woman who oversaw breakfast (she came in every five minutes to check about toast, coffee, etc.) -- the town is very historic and many people there are old and many do not have a lot of money -- sort of a museum, but I like museums ! -- the town has very good bookstores and antique stores, catering to wealthy people who live in area 200 miles to the east _ I attended a poetry reading by John (? name) Slocomb and saw and heard playing of dulcimer and fiddle at Episcopal church in one of the photos -- but overall the town is poor, many not happy

price higher than I expected but that was because a convention was at the hotel -- a convention of Shriners clowns -- very old-fashioned people, all men, people my age and they were nice to me - many were assembled at front door of place smoking cigarettes each time I entered or left - I do a lot of walking -- I would have sent these pictures sooner but it takes a lot of TIME to develop B/W photos -- I am not very adept with web sites and could not figure out how to rotate photos, sorry

The lady at the front desk was answering very aggressively. It doesn’t have to be. For simple questions, simple answers will do. She need to learn how to deal with delays

It’s a very convenient location. There are several dining options within walking distance. The parking lot is easy to get in and out of with a travel trailer in tow.

Very comfortable bed and spacious room. Large parking lot on both sides of building. Convenient downtown location near scenic areas including Canal Walk.

Coffee and breakfast could be better. No decaf offered and only milk or non-dairy creamer. Limited breakfast options as well.

Having an Elevator

Needed more pillows because my mother in law is a senior citizen/ vet and needs to be prompted up at night. So my husband and I had to give up one of our pillows each to help her and then we didn't sleep as well as we would of liked

Good price. Bed was very good..not too high. Comfy blankets and wonderful coffee pot..Good T.V. Too

View..roof top view Toilet seat broke Bathtub was terrible

The room was very big and spacious. And want to say thanks to the desk clerk for giving us that room for that rate . Thanks too. 😊

Nothing

Location Clean Safe Hotel W amenities actually

Beds are hard as a rock No coffee pan in the coffee pot in room to put my coffee pouch in so I could make my coffee in my room