I really appreciate the cleanliness of the whole facility. All the staff were very friendly and helpful. The 4 pillows were very comfortable & the convenience of having a fridge and microwave was nice to have. Breakfast was great, especially those warm cinnamon rolls!

Overall, nothing negative. However, I would've liked more TV stations like some preimum channels. I could've used a small drawer in the nightstand. I wouldn't recommend the Chili's restaurant next door. Their food was awful.

The staff was amazing and so friendly. Our son got sick and we needed a clean cover for the bed. The front desk was able to help us with that. To see all the cleaning staff on hand and they were all so polite and welcoming. I had a request due to our son being sick and the staff quickly taking care of it for us. To come back to fresh towels and our trash dumped was just so on point. Very clean overall. Breakfast was OK. The veggie omelets were so tasty. Our microwave did not work in our room, so the gentleman at the front desk reheated my pizza for me. Definitely would stay again if needed.

The pool is ICE COLD. Freezing 🥶. It was not bearable to swim in, and our kids were disappointed. We all attempted to, but freezing water is not good to swim in. The hot tub jets could definitely be fixed. You could see the chemicals just floating around and barely any pressure from the jets. The breakfast paper plates are super thin, and I felt like I was going to drop our food. The pancake machine is slow (please get a regular waffle machine or something). Our carpet in our room was a bit out of date, and the microwave quit working. Lastly, the toliet was flushing weird. At first, I wouldn't flush, then did like a double flush in this room (#237). I told them both issues so they could be addressed. Just fix the pool water temperature please!

The room was nice, clean, comfy.

The price wasn't what we pay for the same hotel 10 minutes down the road(booked or we'd stayed there). It was nearly $100 more($40 being refundable). The way the wording is when you're booking seems like your fees/taxes are included in your total price when that's not the case. The price includes taxes, but then there's an extra $40 added to that, which is refundable and we knew that, but it looks like the $40 should have been included with the total. We didn't realize it was not included in our total. So needless to say, had we known, we would've booked the cheaper hotel down the street.

Location, breakfast, gym, room and pool all amazing.

Not fair that people with dogs get charged an up charge. Most people traveling with their animals have very well trained animals. We should not be stuck in the oldest most outdated rooms AND pay extra on top of it. Hotels that are pet friendly should upgrade rooms to vinyl flooring instead of carpet and after a thorough inspection, if all is well in the room, charge the same price as other guests. An up charge should only be applied if the room is a mess or doesn’t pass inspection.

Exceptionally clean and the employees were so friendly! We got the exact room and place we asked for and are so grateful you welcomed our golden, Maizy. We have yet to not have an extremely enjoyable stay at HIE. Thank you so much!!!!

Absolutely nothing!

Very clean from the outdoor landscaping to the lobby to the guest rooms. Attention to detail by the housekeeping staff

Very little counter space surrounding the sink in the bathroom. Nowhere to put cosmetics, personal care products. My TV would periodically go blank screen.

The hotel was super clean and inviting. Our room was great. The bed was comfortable and the bathroom was stocked with shampoo, conditioner, body wash, hand soap and lotion. We were traveling through town with our pup and they were so accommodating. There are puppy bag/poop stations outside. It's in a quiet area with plenty of food options close by. Loved this hotel!

Nothing. We truly enjoyed our stay.

Their was a female staff member working the complimentary breakfast. She was rude to an elderly female guest. She did have a rude comment toward myself but I brushed it off. The comment to the elderly guest was uncalled for.

I loved the air conditioning. Sounds silly but our room was a constant beautiful temperature. The room was comfortable and the bed was amazing. Staff! Top notch. Everyone said good morning

Nothing. Really nothing

Stayed with our dog, staff very accomodating to our room preferences. Room was immaculately clean. We left before breakfast but the area they seve it in is very beautiful and cozy with a fireplace. Pool area looked nice, including a hot tub. Very close (walking distance) to Outback and Chilis. There is a mall across the road.

Room could use some sound orooging/sound absorption like acoustic panels.