When I first pulled up, the outside of the building looks rundown. However, the front desk area staff was pleasant and helpful, my room was clean and comfortable, and it was quiet on the floor. It would be helpful to paint the elevator door frame as I kept walking past it. I did not wake for breakfast, so I am unable to comment on that service. The staff checking me out was very pleasant and professional as well.

Outside appearance left a bit to be desired. Better lighting in parking lot.

Hotel is well placed and very accommodating, we even managed to use the breakfast room for a conference when power went out in the region saving our meeting. Location is great with all the restaurants across the road.

Smokey, for a non smoking hotel there was alot of smoke venting from rooms, breakfast is also abit lacking, normally went elsewhere to get food, but appreciate this is due to a lack of facilities rather than staff effort, the lady looking after breakfast did an amazing job.

The breakfast was nice, the staff friendly

I booked a 3 night stay through your site thinking the price I chose was for each day but when I checked out I found out I was charged a different price for each day. When I asked I was told the prices change every day. This was unfair and should have been for warned by your site. Last time I use your site to book.

Great breakfast and coffee. Location to highway to go in and out. On a Main Street with restaurants and stores. Cozy bed and slept well, quiet rooms. Clean rooms and polite staff that were very accommodating during check in. There is a fitness room open 24/7 which is convenient

All good, it does the job and nothing exceptional but would stay again if having to be in the area for work. An upside is the breakfast buffet which offsets the rather dull communal spaces.

Everything went fine, except that I reserved for a King size bed, when I got in the room, it was a Queen Size. I was tired and did not abject to it. But I believe that if a King bed was not available, the check in person should have informed me rather than just being thrown there.

No Communication, no being informed

Good value for the Boston area. Rooms were clean and beds were comfortable. We asked for a quiet room, and staff really accommodated our request. Staff very pleasant and helpful. Breakfast was varied and offered a range of items. The breakfast staff was very good. Small exercise room and laundry (cheap!) were a bonus. Walking distance to restaurants and supermarket, and train station into Boston was an easy 5-minute drive. Would stay here again.

Location great.

The breakfast was not good at all Only one elevator, really need two at least. They were really nice and cordial. One thing they stressed to take uber everywhere,there was no parking available in Salem because it was the weekend before Halloween. This is def not true , they have parking garages and other parking way cheaper than uber wants to charge you. Other than that, I would stay again.

Our stay was wonderful. Friendly staff, clean rooms and very comfortable beds

I witnessed a food delivery person being told to take delivery to the person it was for no wasn’t comfortable with this lack of security especially since it was late at night. I would assume no one who isn’t a guest at the hotel should be allowed on the floors. I feel the front desk should receive packages and call guests down to the lobby to pick them up.

Breakfast was very good, especially considering they're not working in a live kitchen. Good variety and a lot to offer, particularly for complimentary

Clean-ups could've been a bit better, keeping up w cleaning. Also seemed to depend on the day, was not a constant

Staff was very friendly. Breakfast had a great selection and was hot every morning. Beds were comfortable, rooms were very clean. I would 10/10 return.

I really don’t have much to say, only thing I could think is the fact there is one elevator and it is very slow but we managed just fine.