Anthony at check in was welcoming, helpful along with comforting due to another hotel (extebded stay)we had to abruptly check out of . He had welcomed us w a big smile and told us we would b safe there basiclalt we went fromrags the riches w the hilton. The staff was kind, the room was huge, clean and comfortable.. Will definitely be back

The 1 ladies that take care of breakfast were rude and seemed like they hated their jobs. (Older slight accent woman and thin middle aged lady) the Hispanic young man was very kind n always said good morning to us, he was very helpful when they ran out of supplies.

Check in was easy w friendly staff. Suite was comfortable, well arranged w thoughtfully designed amenities like the desk and stools w low table and I liked having the kitchenette. Easy access off of I-95. Restaurant nearby (110 Grill for us) and good. Expansive and varied sitting areas around lobby and eating area was very thoughtfully designed. Wish there was more green space around the hotel for landscaping and plantings although what you had was well cared for.

A curtain divider separating the bed from the sleep couch would have been nice for more privacy . Breakfast would have rated you higher if you had cut up fresh fruit but perhaps hard with all the families? Would have preferred plain yogurt in a bowl to scoop out, a pitcher for REAL maple syrup (not that corn syrup fake stuff! ) Pool was small and with no ventilation the chlorine smell was overpowering - just being able to open some doors would be helpful.

Everything about it was good.. I stood for two nights.. I didn’t want to leave.. the room was spacious and niiiiice.. the hotel was quiet.. they put us in the corner of a hallway, but I was ok with that.. it’s a beautiful hotel.. it is clean inside and out..I don’t know about the location but it seemed cool.. some stores near by.. I would def book again here.

Nothing to say.. everything was plus.

The breakfast changed each day we were there which was nice. My kids and I each found something we liked to eat. The pool was nice and clean, towels were provided. It’s a nice location if you want to travel between Boston, Salem and Glouster. We bounced between the towns with relative ease. Staff was always friendly.

Cleanliness of property and proximity to necessities including groceries and restaurants. (By car)

Confusion with check in, they couldn't find my reservation and I had to show them through the app that not only was I already checked in and my room number, but that my digital key wasn't working and needed physical keys. Biggest turn off was that a supervisor could be heard complaining out loud in the lobby to other staff members and on the phone about a maid who had issue with the way she communicated with her. This same staff member wasn't very welcoming or friendly to guests checking in or out. Bad day? Perhaps... but this shouldn't fall on the ears and experience of guests.

Breakfast was more than ample for me. The room was like living in a studio apartment… very comfortable. I liked how rapidly the elevators arrived and that there were sufficient rolling carts when needed.

Check the room lighting as one lamp bulb needed changing! Although wash lotion was supplied I prefer a soap bar. Fortunately I carried a bar with me and used it.

The rooms are spacious and clean. The breakfast was great! There was a staff serving breakfast and cleaning up after guests that was just awesome. Her name was Natalia. She was such a sweet lady, checking that everyone had what they needed, and bustling about the area cleaning and restocking. What a great representative of the hotel, such a positive experience to start the day. Check-in and check-out were super easy, too.

This is all hotels, not just this one... but if you have 4 guests in a room, why would you only stock 3 washcloths and towels?

All of the staff at the front desk were super friendly, especially Alex. He suggested a couple of places for us to visit in Salem that we really enjoyed. The personalized welcome on the TV in the room was a very nice touch! 

Breakfast was a disappointment. The only eggs available had ham in them. Neither of us eat ham. Sunday morning there was no bacon, only ham.  I ended up having yogurt, but it was not very cold. On either day. We went to Dunkin' Donuts on our way to Salem. Also there is limited seating available

I think the rooms are some of the best ever for the value, with the kitchenette and sofa and desk on wheels - you could live comfortably at this hotel if you had to - it felt homey. I was there to unpack a storage unit right across the road. I searched and saw the great ratings and could see why. Often, great ratings come down to the people too and this hotel has such professional and friendly staff. I was grateful.

I think Woburn is a place a lot of people work and was perfect for storage but I don’t love the town itself - but this really has nothing to do with the hotel.

Clean comfortable and well appointed. We were delighted in and out of the room.

Location was great convenient to all the local spots we needed to hit. We felt comfortable and safe. everywhere we utilized within the property. The property was beautiful.