Location was exception. close to everything. The staff from the time you walked into the building until you walked back out was completely focused on the customer (my family). I travel 50% for my work and what really stood out was the staff , especially the folks at the front door (Valet , Bellman , etc) and the staff at the desk. When checking in the staff wanted to know what we needed and how they could make it the best trip. They realized we we heading to dinner , offered to arrange a ride and text during dinner to see if they needed to make up the sofa bed for our daughter. UNBELIVABLE

Pricing was on the high side, but i feel Four Seasons knows this and spends the extra money to add as much value as they can

The view was beautiful overlooking the Boston Garden. I did a morning run with Chef Patrice which was lovely.

The hotel does not have strong blow dryers for customers. Even the replacement they gave me didn't work. I expect a facility like this to have a high end working blow dryer that is strong, not weak.

I was traveling with my dogs and the hotel was exceptional. Provided beds and bowls for them. Most hotels “allow” pets, but this hotel made my dogs feels like guests as well.

Nothing. Location, staff, the rooms, and the food were great.

Unfortunately, there was a 'false alarm' evacuation notice on our last day (of four). Also, the middle elevator failed one day, refusing to bring any passengers up or down.

Coffee offered in the lobby-level cafe is truly, deeply, inexcusably awful.

Beautiful property, fantastic location and amazing staff. The concierge couldn’t have been more helpful, same with the front desk staff. Also, great gym with a beautiful pool that must have one of the most stunning views in Boston. Loved the Vault!

The room was a bit small

Property was immaculately, clean, and well appointed. Rooms were super clean and super quiet. Restaurant downstairs had excellent food and great service. Everybody was happy to help you and above and beyond to make sure everything was perfect .

It’s a bit pricey, but that’s what the four seasons is.

From arriving at the hotel, reception was excellent and very helpful, room was really lovely and very comfortable. Bar was great, food and staff amazing. Really, even the doorman are so friendly and helpful.

Not much really. All was great

Everything was top notch from the friendliness of the staff to the beautifully decorated and comfortable rooms. It was a very special experience to stay here. The location was convenient to everything.

Liked everything.

Upgraded to a suite which was very comfortable. Location was great, able to get around easily

No spa available

From the time you arrive, it was a pleasure and joy to be there. Everyone is just so nice

Everything was so good. The Lobster Roll is a must 😋