Room location was excellent overlooking the park and close to the spa and pool. Spa and pool facilities were excellent. All the staff we encountered were most courteous and helpful.

Cooked Breakfast was unfortunately cold on arrival. Omelette not really good. Had to have coffee replaced as that was cold too! We expected the formal dining room on the ground floor to be a little "grander". The food on the night we ate there was disappointing too. It really shouldn't take much to prepare a decent Caesar Salad!! There is a coffee bar on the ground floor which is ok and the staff are really helpful but it is not open all the time. It would be better to replace tea/coffee making facilities in the room.

Location was exception. close to everything. The staff from the time you walked into the building until you walked back out was completely focused on the customer (my family). I travel 50% for my work and what really stood out was the staff , especially the folks at the front door (Valet , Bellman , etc) and the staff at the desk. When checking in the staff wanted to know what we needed and how they could make it the best trip. They realized we we heading to dinner , offered to arrange a ride and text during dinner to see if they needed to make up the sofa bed for our daughter. UNBELIVABLE

Pricing was on the high side, but i feel Four Seasons knows this and spends the extra money to add as much value as they can

This is one great property. It is very well located in the midst of Back Bay Boston. It is close to most sites. But what really stands out about the property is the staff. I’m a pretty hard grader, but this staff is extraordinary. Everyone and I mean, everyone could not have been more pleasant and helpful during our stay.

Nothing

The view was beautiful overlooking the Boston Garden. I did a morning run with Chef Patrice which was lovely.

The hotel does not have strong blow dryers for customers. Even the replacement they gave me didn't work. I expect a facility like this to have a high end working blow dryer that is strong, not weak.

I was traveling with my dogs and the hotel was exceptional. Provided beds and bowls for them. Most hotels “allow” pets, but this hotel made my dogs feels like guests as well.

Nothing. Location, staff, the rooms, and the food were great.

Unfortunately, there was a 'false alarm' evacuation notice on our last day (of four). Also, the middle elevator failed one day, refusing to bring any passengers up or down.

Coffee offered in the lobby-level cafe is truly, deeply, inexcusably awful.

Beautiful property, fantastic location and amazing staff. The concierge couldn’t have been more helpful, same with the front desk staff. Also, great gym with a beautiful pool that must have one of the most stunning views in Boston. Loved the Vault!

The room was a bit small

Property was immaculately, clean, and well appointed. Rooms were super clean and super quiet. Restaurant downstairs had excellent food and great service. Everybody was happy to help you and above and beyond to make sure everything was perfect .

It’s a bit pricey, but that’s what the four seasons is.

Everything. It’s the Four Seasons. Everything was perfect. You pay a high price but you get what you pay for and then some. Totally worth it.

Nothing. Loved everything.

From arriving at the hotel, reception was excellent and very helpful, room was really lovely and very comfortable. Bar was great, food and staff amazing. Really, even the doorman are so friendly and helpful.

Not much really. All was great