Room was large, airy and clean and in an excellent location, walking distance to touristy spots, bars and restaurants. Check in was quick and easy and free cookies were a bonus. Staff were all friendly polite and helpful including the lovely receptionists and valet parking guys. There was a fridge and microwave in the room and plenty of charging points and sockets. Barman (Ishmail)was good fun and made great cocktails and was knowledgeable about local area etc and kept the bar running smoothly. Would definitely recommend this hotel and will return next time we are in Boston

Parking was $65 per night but information on booking.com quoted $25 per night non access or $45 with in and out access.

I booked this hotel because of its location to the Wang theatre. After booking I read some awful reviews. However thank goodness I didn’t change my reservation as this is definitely one of the best hotels I have ever stayed in and I am a world traveller. The staff couldn’t do enough and the facilities in the bedrooms are outstanding. It’s a beautiful relaxed environment. The food is also good. Touriya on reception was the most helpful person i have encountered on my travels but a big high five to all the staff.

Absolutely nothing to dislike in this hotel. Ihave stayed in 5* that haven’t been as good as this hotel.

The location was fantastic. Right by Tufts hospital. In Chinatown. Close access to the start of the Freedom Trail as well as restaurants, shopping, and other attractions. The cookie at check-in was a really nice touch. We were able to text someone prior to check in and throughout our stay. That was incredibly helpful.

Parking was expensive. The hotel overall appeared clean. Our floor was not vacuumed well. Complimentary water at check-in would’ve been appreciated.

After having a harrowing experience at Double Tree New York, we arrived here with many apprehensions. Contrary to our expectations, we felt welcomed at this property. Check-in was a breeze, the facilities are good, managing our luggage was easy, and the food was awesome. I forgot a few staff names at check-in, the restaurant, housekeeping, and maintenance, but they were excellent. The service at this property was amazing. The rooms are very comfortable, big, and clean. The bathroom is really spacious. Overall, a value for money property.

nothing.

The location of the hotel is excellent, a short 10 minute walk from Boston downtown, the South station and the harbour. We were asked of our room preference, if we would prefer a room on a lower or high floor, etc. The beds were comfortable and the room in general was clean.

There wasn't much we didn't like, the bathroom could use a little touch-up but other than that, the hotel was very value for money.

I like the fact that the room I was in was a handicapped accessible one. The service was excellent. My wife and I have used the Double Tree due to its location across the street from Tufts Medical Center where I recently had a heart transplant. The amenities are top notch. Check in and check out was smooth and easy. We recommend Double Tree to all of our friends and family.

I have not had a bad experience here.

Handicapped Room had excellent shower with handrails and it was spacious (35m2 claimed). The beds were very comfortable and the room location was nice and close to the elevator.

The room had only two light bulbs in one fixture between the beds - no ceiling lamp - no floor lamp - no desk lamp ; it was dark !! Called the front desk and they denied having any lamps available to brighten our room! Serious discussions ensued ... eventually resulting in a desk lamp and after further requests ... a floor lamp arriving. Finally there was enough light to read a book.

From the moment we were greeted at the lower lobby and guided to the lift by the friendly doorman, we felt warmly welcomed at DoubleTree by Hilton, Boston Downtown. Helena at reception made our check-in experience delightful with her warm hospitality. We especially appreciated the delicious cookies and complimentary internet, thanks to our Hilton Honors membership. A great start to our stay!

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Location was relevant as this was the business trip. Room was very good, facilities were very nice. Staff was courteous and helpful. Breakfast was very good. Have some more varieties for vegans. Everything was very comfortable and accessible.

As mentioned, have some more variety for vegans for breakfast and lunch. Make dental kit available in the rooms.

Lobby is one of the best I have ever seen with live music and social amenities, worth to spend the evenings even there. There is access to Starbucks. Few steps from the Tufts Medical Center metro station.

They sent an offer for early check in. I accepted and provided credit card details. During check in they said Subject to availability. Ok, there was availability so I am not impacted but not a nice & professional approach. They gave me a ground floor room without asking. Not a common thing. At least they could kindly ask.