Great room, "this works" toiletries which was really lovely, Yard Restaurant for breakfast was very good. Starbucks on site was a bonus. Staff very friendly and helpful. Location was excellent, Subway close by and shopping malls too.

Wasn't aware that a $25 per night Destination Fee charged, even though you could use this towards breakfast you could only use at Yard Restaurant or a la carte. When booking this through Booking.com it mentions there may be additional charges and read "fine print" however it doesn't state this $25 per night in this section so would be helpful to have this stated. Wi Fi kept going on / off which wasn't great, expected better internet connection.

Very comfortable room, nice views from the lobbies, nice and competent staff. We were surprised to find that anyone could walk in and take an elevator, though - it seems a downtown hotel should require key access to ride up to the guest rooms. Also, get rid of the $5 waters in the rooms - such a waste of resources and plastic in a country and city where the water is perfectly potable.

Parking for hotel guests should be included, or at least available at a reduced rate. The promotional "money back" on a restaurant bill and the free bus tours were just unnecessary distractions - why not a coupon to use in the restaurant rather than this whole back-and-forth?

The location was great.

The room was overpriced.

We loved our stay in Marriot for the below reasons: 1. Right next to public transport, buy a MBTA pass and use it unlimited 2. Swimming pool is temperature controlled and open till 11 PM so after a busy schedule througout the day, good to have a dip on the pool to relax 3. Try to get a higher floor to have magnificent views of the city 4. 30 USD of destination fee is redeemable at the in room dining and "Yards" bar and also includes complementary visit to "View Boston" - highest point to have a 360 degree view of the city 5. Propert is linked to 2 mall for some shopping and eateries too 6. Right across the street "Star Supermarket" serves the purpose of buying any essentials 7. Old Boston Trolley starts adjacent to the main entrance, if you happen to take this 1 day ride 8. LEAH and MAHMOUD are some key individuals at the front desk who are very cheerful and happy to assist anytime LAST but not the LEAST - Surprise for my daughters birthday was fantastic.

Feedback - Contacting front desk over the phone from the room is a bit painful and are not very cheerful over the phone, not sure it was only with us or this is usual with every guest.

Having never been to Boston before, we were thrilled with the location. We could walk everywhere, from Boston Common to Little Italy to Fenway Park. The room was a nice size and the view was excellent. The bed was very comfortable, there was enough desk space to use my laptop computer and the walk-in shower was nice. The elevator system was efficient and quick, especially for such a large hotel. There is a Yard House restaurant inside the hotel building which was also convenient, especially for a quick breakfast before heading out. We received a free pass up to the observation level of the attached Prudential Tower which was a bonus. The fitness facility was clean and quite a good size for a hotel gym. There was also a gift shop and mail box in the hotel building, also convenient.

Great location, walking distance to many attractions and dining. Staff was wonderful! Checkin staff, bellman and the rest of the concierge was so nice, helpful and seemed to enjoy their jobs!

May seem odd but the elevators. I’ve never seen anything like them. Not all elevators went to all floors. You selected the floor you wanted and then had to find the appropriate elevator (there were 6 I believe) that was going to that floor. I missed it several times. Had to wait for the next one. It was bitter sweet though. On the way down you didn’t have to stop at every floor.

Everything from the location to the friendly people, the facilities, how well connected the Hotel is. We had a great stay. It really made our holiday a memorable one.

We were told on arrival that the city tax was already included and we had a 30 dollar per night food and beverage allowance, but found out in departure it was not included but still had to pay for it. Maybe a bit misleading information that could be arranged if the information is placed better. Having said this, we still are very grateful for everyone at the Hotel.

Great view of the city and great location to shopping and restaurants. Comfortable room and affordable price. Clean

Did not like the intercom alarm system alerting there is a possible emergency and to keep repeating it and to wait until further notice for updates and how evacuation will proceed. Don’t have any clue if there is a shooter or bomb or what’s happening. Then, no updates tell us that everything is okay and what happened. After calling the front desk waiting 2 hours, we asked what is going on and they said oh it was just a guy smoking in his room, it’s fine. Really bad protocol this hotel has. People were scared and waiting quietly for 2 hours until given further notice and nobody let us know. Really really bad security protocols. Looking at past reviews, looks like security needs to be improved at this place or it is very unsafe.

It was my families first time to Boston we really enjoyed our stay at this hotel. Grocery store right across the street, restaurant in the building, very close to so many good food spots the subway station 25min walk to Fenway! Over all the place was clean nice and again close to everything I’d say so it was good over all

I’d say the only thing I didn’t like was overall cost maybe it was high price time idk but that’s all I guess

friendly staff, central location, clean, pool was open until late

I was a bit surprised by the cost of the destination fee(when i booked it was USD25, when we arrrived they informed us it had increased to USD30 ), which however could be used at the restaurant against breakfast. Also what i didnt like is that to get the Marriot Bonvoy loyalty points ,you have to book from the marriott website directly and not over a third-party platform. So we didnt get the loyalty points for our 8-night stay.