Great room, "this works" toiletries which was really lovely, Yard Restaurant for breakfast was very good. Starbucks on site was a bonus. Staff very friendly and helpful. Location was excellent, Subway close by and shopping malls too.

Wasn't aware that a $25 per night Destination Fee charged, even though you could use this towards breakfast you could only use at Yard Restaurant or a la carte. When booking this through Booking.com it mentions there may be additional charges and read "fine print" however it doesn't state this $25 per night in this section so would be helpful to have this stated. Wi Fi kept going on / off which wasn't great, expected better internet connection.

Very comfortable room, nice views from the lobbies, nice and competent staff. We were surprised to find that anyone could walk in and take an elevator, though - it seems a downtown hotel should require key access to ride up to the guest rooms. Also, get rid of the $5 waters in the rooms - such a waste of resources and plastic in a country and city where the water is perfectly potable.

Parking for hotel guests should be included, or at least available at a reduced rate. The promotional "money back" on a restaurant bill and the free bus tours were just unnecessary distractions - why not a coupon to use in the restaurant rather than this whole back-and-forth?

The location, cleanliness, heat bar/restaurant, village.

On check in they didn’t locate the payment for my stay and were trying to charge the full amount again. Being a single mom on a tight holiday budget I didn’t really need to have to spend an hour sorting this out with the booking company I used. All worked out and the concierge who got it sorted gave us a beautiful room with a view to make up for the hotel not being able to locate the payment. She was wonderful and so was our stay but I was worried the whole stay about any financial surprises on check out. There were none but it affected my peace of mind for sure.

Great location! Connected fo prudential center and very walkable to so many places. There was even a parking g garage connected so I could easily park my car and use when needed.

Valet parking was $75, Self Parking was $45/day. If you exited more than once a day, self park was more than valet. I only did that once so it ended up being still cheaper than valet. The only other hiccup we had was we wanted to shorten our stay and check out early but I wasn’t able to do so without cancelling and re booking. When I tried to re book, my desired check out day was not an option. I ended up keeping the extra night and we made use of the room during the day since we had a late flight. Just a caveat when using third party booking.

The location was great.

The room was overpriced.

We loved our stay in Marriot for the below reasons: 1. Right next to public transport, buy a MBTA pass and use it unlimited 2. Swimming pool is temperature controlled and open till 11 PM so after a busy schedule througout the day, good to have a dip on the pool to relax 3. Try to get a higher floor to have magnificent views of the city 4. 30 USD of destination fee is redeemable at the in room dining and "Yards" bar and also includes complementary visit to "View Boston" - highest point to have a 360 degree view of the city 5. Propert is linked to 2 mall for some shopping and eateries too 6. Right across the street "Star Supermarket" serves the purpose of buying any essentials 7. Old Boston Trolley starts adjacent to the main entrance, if you happen to take this 1 day ride 8. LEAH and MAHMOUD are some key individuals at the front desk who are very cheerful and happy to assist anytime LAST but not the LEAST - Surprise for my daughters birthday was fantastic.

Feedback - Contacting front desk over the phone from the room is a bit painful and are not very cheerful over the phone, not sure it was only with us or this is usual with every guest.

Loved everything about it. We were visiting from abroad and stayed for 3 nights. We were afraid the room would be small for the 4 of us but we had plenty of space. Beds were comfy, pillows were ok but a bit soft for me personally. Staff was great however my husband arranged cupcakes and balloons for my birthday but this never came and he never heard from anyone about it. He had not paid for it yet so we didn't make a big deal out of it. We were not aware of the $20 credit you get per day, that was a nice surprise, we used it for room service. Unfortunately we did not get the time to visit the Boston view that was also included but I find it a nice add on thats offered. We mentioned that it was my birthday while staying there and got upgraded to a top floor room with a spectacular view of the city and river, highly appreciate it. Oh and did I mention that the location is just PERFECT. We will definitely be back and recommend to friends.

Having never been to Boston before, we were thrilled with the location. We could walk everywhere, from Boston Common to Little Italy to Fenway Park. The room was a nice size and the view was excellent. The bed was very comfortable, there was enough desk space to use my laptop computer and the walk-in shower was nice. The elevator system was efficient and quick, especially for such a large hotel. There is a Yard House restaurant inside the hotel building which was also convenient, especially for a quick breakfast before heading out. We received a free pass up to the observation level of the attached Prudential Tower which was a bonus. The fitness facility was clean and quite a good size for a hotel gym. There was also a gift shop and mail box in the hotel building, also convenient.

Great location, walking distance to many attractions and dining. Staff was wonderful! Checkin staff, bellman and the rest of the concierge was so nice, helpful and seemed to enjoy their jobs!

May seem odd but the elevators. I’ve never seen anything like them. Not all elevators went to all floors. You selected the floor you wanted and then had to find the appropriate elevator (there were 6 I believe) that was going to that floor. I missed it several times. Had to wait for the next one. It was bitter sweet though. On the way down you didn’t have to stop at every floor.

Location-easy access to about anywhere. Concierge was helpful on multiple occasions-provided tips for planning outings, etc. Housekeeping was great. Bellhops were great too.

The bathrooms were quite small considering the price of the room. Additionally, the translucent bathroom door was a poor design choice, as it let in a lot of light during the night, which was bothersome. Restaurant was convenient but often busy or noisy - waiters were hit and miss.