Staff were very nice and helpful. We got there at 2pm and were able to check in to our rooms early since the rooms were ready. On the last day we stowed our luggage for a few hours so we could do a tour. They made it very easy and stress free. There is water machine, coffee machine and microwave in the lobby. Very convenient. The sitting area in lobby was very comfortable for hanging out too. Room was very clean and freshly maintained. Very quiet. It even has two recessed lights on the ceiling which makes it much brighter than other hotel rooms we stayed in. We love the location too. Has many food options and market nearby.

The shower design is a bit inconvenient. Can’t avoid getting sprayed by cold water while turning on faucet.

Didn’t have breakfast.

The room stayed hot, even though I tried lowering the thermostat. Opened the window, but closed it upon going to bed. The dryness was a bit uncomfortable. We’ll bring a small humidifier next time😎 Great neighborhood, but late on Saturday night groups of people tended to mill around out front and continue their conversations (from nearby bar/restaurants?). Those guests who aren’t late night peeps should be advised to request an alley room, or anything except one on Newbury street side. Alex, Mark and Brett were all very effective in their positions. Another late night fellow, whose name I didn’t get, was very congenial and helpful.

Very clean facilities and room and lobby. I did not take advantage of the rest of the facility. I took bus form Falmouth to Logan and then took the Logan Express bus to Back Back Bay. the stop was just around the corner from Newbury Guest House. Super convenient. While Google only shows sponser hotels (very nice) there were many very attractive places to eat all around. Would make a great location for exploring Boston. (Museums, Fenway, Boston Common all easy to reach and,of course, shopping on Newbury). Very reasonable rate as well.

i had to get up early to get to hospital for surgery. At it's hotest the shower was only tepid. I don't know if this due to the early hour (5AM) or being on the 4th floor.

Location was excellent in the Back Bay, with great access to restaurants and shopping. Just a block from the Hynes Convention Center. The Newbury had much more charm than a big hotel chain, felt very cozy and inviting. The lobby had reading books and a beverage station, and was always quiet. Staff were super friendly and helpful, gave good advice when asked about nearby attractions. My room was spacious and the bed was comfortable. The provided robe was a welcome touch.

It took some time to get hot water in the shower. Just needed to be patient!

The staff were extremely helpful and knowledgeable about the local area, taking time for each guest who had a question. The location is fantastic. So many great places within walking distance. I liked this area even better when I was a teenager. then, it was funky and full of young adults. Now it's upscale and full of fancy clothing stores. However, it still has fun restaurants and beautiful architecture. The room was quiet at night despite a bustling area outside. An all-around wonderful stay!

We have stayed at The Guest House before and loved it. Excellent location for us we have two sons that live in Back Bay. The French La Voile restaurant downstairs is absolutely wonderful. Then next door Bittersweet Shoppe on Newbury serves breakfast and lunch. Cafe with lovely outdoor seating. We needed a restaurant that would get us in and out in a short amount of time. We try pearl sugar waffle which tasted like heaven and two petite frittatas that were so light and flavorful. Parking was a major plus for us, because it's impossible to fine convenient parking in Boston.

Nothing

The LOCATION is superb and feels safe for a solo traveler. The young people staffing the hotel reception are eager to exceed expectations. Newbury Street is vibrant, brimming with fun shopping, lots of options for dining, and easy for UBER pickup. The room, albeit tiny, was so comforting, albeit tiny with a comfortable bed/bedding, an operative window overlooking Newbury Street, and the water in the shower is super hot with good water pressure.

It would be helpful to have bedside access to an electrical outlet (for charging a phone or for those who travel with a CPAP/breathing device) ➕ It’s important to be prepared to walk up the outdoor steps from the street into the lobby.

everyone is always welcoming and helpful. The lobby is very comfortable and we love the coffee/teas/waters available all the time. The interiors are a respite from the cold and noise. And the restaurants "attached" are both VERY good. The room was small but well appointed. bed was very comfy. A/C and Heat work great.

the bathroom could have been a bit larger and the hot water was not present on Monday morning... finally got some. just an older building. it was all good

Adorable place, comfortable bed, welcoming staff, amazing location on the prettiest street in Boston. I came for a business layover and will book again in the fall when taking my kids on college tours. Bonus: the French bistro on the ground floor served up a wonderful late night cold dinner when my delayed flight caused me to arrive after the kitchen closed. A really lovely place to land.

Corridors and elevators are a little musty and worn.

I left my makeup bag behind when I checked out and I received a call that the cleaning person found it. A big hotel chain would NEVER call you about an item left behind! The staff is super friendly and really kind which is so rare these days. This fact alone makes Newbury Guest House the right choice for the area. I will definitely stay there again.

Parking is tight, but they reserve your spot ahead of time, so you are guaranteed parking.