The location was top-notch - 2-5 minute walking distance to the shopping Mecca in Boston -Prudential Center, Copley Square, and of course, Newbury street. If you like, the arts, its also walking distance to the Boston Symphony Hall; a very short train ride away from Museum of Fine Arts of Boston; Walking distance to the Church of St. Cecilia - a beautiful Roman Catholic Church that has been around for more than 130 years. Mandarin Oriental Staff gets excellent grades for their discretion and highly anticipatory care of the guests.

Rooms need some plants or flowers to make it more alive and warmer.

The location is unbeatable, just a few steps away from Newbury Street. The room was incredibly spacious, as was the bathroom. Every detail of my stay was perfect. The room service team was exceptional, and every meal I ordered was absolutely delicious

Nothing, everything was outstanding

Excellent location , very good staff . Breakfast well bellow expectations.

Air (fresh as we were told ) was blowing in the room non stop !!! As a result room was cold . Staff Tried to fix it by stacking a piece of cartoon on the ceiling abut didn't work. Hotel has to address the issue .

The spa facility and staff were terrific.

Centrally located, Flexibility of breakfast menu. Very nice room with an excellent bathroom facilities. The nice touch of fruit and candy.

For the claim, your carpets in the hallway could stand a wash. The drain levels in the shower seem be inclined towards the toilet and there is no drain out side the shower. Some what of an eye sore with the lord & taylor shuttered store.

the maid threw away some of our stuff things like gift wraps and cards' envelope thinking there were rubbish, even though I told the front desk before they came for cleaning.

Everything

N.A

Very friendly staff Treated us with care and very helpful Fast and efficient when we needed more water

We have stayed here before prior to Covid .

A little dysfunctional at times . This time the Hotel lacked something .

Excellent.

There was a light in our room behind the frig that kept going on and off. Also, the tub was very hard to turn on, so I gave up. Shower was great.