The super confortable bed (I had a king size bed), the large room with sofa chair and working table. It is accros the street from the prudential center with lots of shops and restaurants. Also very close to a large supermarket that is open 24 hours.

Most of the rooms are very nice. However, some have connecting doors to adjacent rooms and those connecting doors are very poorly soundproof. That is you hear everything from the neighbours even if they talk not very loud. I requested another room upon arrival, but it was not available. Two days later they did manage to move me to a room without a connecting door.

Food in the restaurant was great, the staff person Lily when I first arrived was fantastic and helpful. The room was also very comfortable, very clean, very roomy.

The fridge didn't work and ruined the food I had purchased and stored because I wanted to eat specifically for breakfasts: yogurt and fruit. When I told them about it, they left a clunky fridge in the middle of the room and just left the rotting food in the old broken fridge. The staff person's response (not Lily) was lackluster, they didn't seem very concerned.

Room was large enough for 4 adults nice coffee bar inside supplied with K cups also there was a fridge that supplied two bottles of water a day . With four adults occupying a room that should have at least been 4 . The beds were comfortable and the linens nice the place was quiet . The rooftop pool was awesome with a bar and lots of loungers and towels supplied . Definitely a plus on those hot days of July. The location was amazing we walked everywhere and so many restaurants near by . The lobby is so eclectic and comfortable so many nice places to sit . The front desk staff were ever helpful .

I did not like our room being charged for food and drinks we did not order while at the pool . We did order two drinks one day and paid in cash and my sons ordered two paid with his visa and on check out was told we had charges for food and drinks from pool area to our room . I promptly made the clerk aware this was not us and he did say he would remove it from our room charge .

It was in a prime location, right across the street from the Prudential where the convention was being held. I was in room 908 and the bed was the comfiest bed I've slept on in months. I almost wish I could buy the bed for my house.

I did not like how they governed the thermostat at 65 degrees. I am a cold sleeper and just like it cooler in general and 65 was not ideal for me or my spouse. So besides that, the stay was great!

Comfortable, convenient, and lovely

A nonsensical purposeless additional $30 ‘amenity’ charge (there were no amenities- it felt like a scam)

The room was huge and very comfortable. The staff were very kind and helpful. Easy parking (if expensive) and easy access to food, shopping, and walking around right nearby the hotel. The location was exceptional.

I was in an adjoining room to strangers who were talking all night. I don’t know if they were particularly loud or if the walls were just PAPER thin. It took me hours to fall asleep after asking them to keep it down THROUGH THE WALL. The room cost me nearly $500 for one night, and was not at all worth that price. It was very expensive (likely due to graduations happening that weekend), but I wouldn’t spend that much money on this hotel again - the level of luxury simply did not match how much I paid to stay there.

The location was in perfect walking distance to Symphony Hall.

1. There should be more security from the parking garage. ( Buzz in on arrival and key entry after check in) 2. The room was very nice, but there were minor things that should be addressed to make it better. a) The toilet made a belching sound when flushed. b ) One of the lamps was flickering. c) The room was super clean, but the main light switch needed a wipe.

Friendly, helpful front desk, bell staff. Convenient, pleasant restaurant on premises with very good food. Problems with our first night room were resolved by an efficient room change for the second night to the alley side of the building, facilitated by Adam.

Our first room faced Huntington and was extremely noisy all night, traffic, sirens, etc. Toilet had pulled away from wall in bathroom, and a smell of sewage was always present.

I really enjoyed this hotel. It was within walking distance of my son's college and the staff were so friendly and helpful that they made it even better. First time staying here and I will definitely stay here again when I come to Boston.

Nothing! There is nothing I would improve about the hotel or my stay there. Check in was fast and checkout was easy. Person at front desk was kind enough to run to the hotel down the street to get me a taxi for my 6am flight.

Spacious rooms, thorough housekeeping, central location and helpfulness bell staff. We also really enjoyed our food and service at Lucie. The housekeeping staff was really great, our room was always spotless and there were three of us with a lot of luggage. The bell staff were also so helpful, we were there moving a kid into a college apartment and had packages delivered there. Total lifesaver.

It is very serviceable but not luxurious, so just know that. We also had some communication issues about the cost of mailing and storing packages. We worked it out but I hate haggling over things and wished they had just communicated things more clearly. We also had to leave for the airport at 5:40am and asked the front desk to request a taxi for us…instead of doing that the front desk guy told us to walk a block and a half with our luggage to a taxi stand down the street! Overall, though, we had a good stay.