The front desk staff were very nice and welcoming. They helped immediately when we asked for extra soap and shampoo. The room was clean, comfortable, and quiet. The towels were super soft. There are two pools, one inside an atrium with large windows and an outdoor pool. Both were clean and well maintained. The building looks historic and not at all like a corporate or chain hotel, so it was fun and immersive to stay here. We loved it!

Continental breakfast sausage

Patricia at the front desk was so helpful and friendly. She helped me upgrade my room accommodations, which helped make our overall stay more pleasant. The hot breakfast started our days off in the right way. Waffles and fresh fruit and yogurt - yummy! Upgraded room with jetted tub was much appreciated. Especially after a long, hot day wandering through Silver Dollar City. Hot soak was just what the body needed. We will definitely return here.

We tried to get an early check in and told we needed to wait. That was ok. Got to the room to find it had to be cleaned yet. Called the desk, and Patricia immediately got housekeeping on the job immediately- thank goodness. We only needed to wait an extra 20 minutes to get into our clean comfortable room.

The location is great. My wife and I love staying on Sheppard of the hills expressway. The room was nice and clean. It was a very busy time there was alot of noise in hallways but its summer and kids deserve to have fun also.

Outside is dated and needs a coat of paint. The breakfast needs a major overhaul or just discontinued. There was no where near enough food and what was there was picked over. Other than that it was a great stay

We were just passing through on our way to South Padre Island, TX, so overall the location was good, breakfast was really good and it gave us all a chance to fill our bellies before driving another 12 hours. We got in late, around 9pm and were exhausted after driving about 9 hours. Room was clean and beds were very comfy. Staff were super friendly!

Little out dated, but appears to be recently taken over Wyndham and it looks like they are starting renovations possibly. Coffee in breakfast area wasn’t working, but wasn’t a deal breaker and could have half and half and actually coffee creamer there.

The bed was super comfy, the jetted tub was excellent, the breakfast was alright. Would have been better if they offered yogurt, bagels, etc.

I didn't like the fact that the bedspread had stains all over it as well as the carpet. I was afraid to walk on the carpet barefoot. Carpet could definitely use a carpet cleaner since I know replacing the carpet in every room is expensive.

Overall a great deal. We paid $50 a night when we went and our family of 8 all agreed the beds were some of the most comfortable we had ever had anywhere! The rooms were very spacious and clean! Location is great, you don’t have to go through all the crazy traffic either! The hot breakfast was a bonus for the price. It had all the same options as every hotel with a free hot breakfast. We didn’t try out the indoor pool, but it looked nice!

The stairs needed some major attention! Hadn’t been cleaned in some time :/

The location was ideal. The staff was able to change our accommodations so we wouldn’t have to navigate the stairs. We were able to bring our pup for a nominal fee. The coffee was the best.

Maybe some slip resistant paint additive around the pool. A little girl went to enter the pool and slid and fell on her hip. She wasn’t goofing off or anything. I just thought it was slippery.

I used booking.com and got a simple room in the building next door . The toilet flushed every 20 minutes by itself, and we had to walk all the way around the building to get to the other building for breakfast, and the TV remote didn't work. When I explained all this to Patricia at the front desk, she quickly offered me a free upgrade to a better room. Each time I had anything else go wrong, Patricia quickly came to the rescue. She was the best. The room was clean, quiet, and comfortable . Would definitely stay there again. Good location.

Everything went well. We’ll probably stay again.

The bed was very comfortable. The room was clean and updated. We had some issues with the remote not working..but we didn't spend much time watching so it didn't matter. The jetted tub was great also.

There wasn't anything that we didn't like.