bed was very comfortable i was give a accessable room which had a nice big layout in the bathroom. the view was very nice. room had a comfortable layout to get around.

powered curtains and shades wernt working no microwave to heat up those left overs for late night snack the swivel hook on the back of door at a bad height i leaned out to say something to my wife and wacked my head on it causing a cut.

Staff was exceptional. Air conditioning was down when we arrived. Staff gave us a box fan for room which worked very well. Alot of guests were complaining, but we feel that staff worked hard to accommodate the guests. We had no complaints Shuttle option to MetLife was great

Only complaint we had was that bar closed early. We were there for concert at MetLife and would have liked to have a cocktail when we got back.

Room/hotel was clean and comfortable. Offered shuttle to metlife stadium for $10 per person. We used uber instead as it was cheaper. You CAN NOT walk to metlife stadium. We did not stay for breakfast. Starbucks on site. They do put $150 hold on your card. Bed and pillows were comfortable. They had a fan in the room!!!

There are 4 elevators but they are slow. You have to pay for parking

The housekeeping staff was wonderful. The room was well done and they were not intrusive

The front staff was disrespectful. Everytime I would ask a question they dismissed it as my issue because I used a third party vendor. There were issues reported about the room and they were never addressed

The beds are AMAZING!!! Better than my fancy Serta at home. The pillows are feathered which are my fav so that was wonderful. The view was amazing. The bathroom was decent. They have many USB ports for charging, which is Convenient.

The air in our room didn’t work. We didn’t check in till 1 am and was there till 9. So we didn’t complain but turned all the way down, it only got to 71. They also want you to pay for parking. Which is absurd after you pay for your room. These two things made it an 8 for me. Especially the parking.

The hotel is in the perfect location for our needs. The service at the check-in desk was great! Breakfast was excellent. Starbucks was convenient.

There was a glass outside a room in the hallway our entire stay and we wondered why no one picked it up. I think it's time to update the carpet in some of the rooms.

I liked how clean the establishment was and how helpful the staff were. Late one night, my husband had asked the front desk if there were a vending machine anywhere that he could get a soda and the woman at the front desk offered us both a soda from right there. It's good to know that in a pinch they can do that for you.

I didn't like that the closest place to get coffee was a Starbucks. It's too expensive and the coffee isn't all that great.

I will NEVER use booking.com again. I had 2 nights booked in NJ and my flight was canceled in charlotte. So the next day when I arrived at the hotel, they told me since I used booking.com, booking canceled my reservation because I was unable to stay the first night. Luckily they had a few vacant rooms that they got me in for my 1 night. Hotel staff was AMAZING, booking.com wasn't.

Closed to the American dream mall

Sometimes you have brand new room just renovated and sometimes a room from the 70s'

Good value considering the booking was done on the same day, and close to Manhattan which was our final destination. Loved the free upgrade, the high floor and that we had a bath tub :).

We did not have time to explore the property, so can’t say we don’t have anything to comment in this section.