Location was great, we wanted a place near the Biltmore, as we were visiting a family member who was working on the campus. We were also about 45 minutes away from great hiking spots, so just what we were looking for. Hotel looked clean. Staff in lobby and at breakfast seemed always available to help if needed. Loved that we got free breakfast; they had a decent variety: oatmeal, yogurt, eggs, bacon, sausage, apple and orange juice.

We stayed for a week. One day, I did find a hair in my scrambled eggs that definitely wasn’t mine. But my husband and I did stay there a week and that’s the worst thing that happened. The rest of the time breakfast was uneventful in the best way. I didn’t complain to staff, because I know sometimes that happens. Dining room was maybe a little small for the large breakfast crowd they had.

From the Lady that registered us in around 9:00 - 9:15 Tuesday night September 3rd, which she was so polite and Profesional along with extremely helpful. I had booked the room online with one of those booking companies, instead of Baymont direct which I'm guessing was the first one that popped up. Anyhow I wanted a King Size Bed and a bathtub equipped with a whirlpool jets, so the Lady on duty said it was on the 6tj floor. My wife who was having her 2nd hip replacement within 8 weeks, started freaking out as she was in the Banking business 42 year's. And I had forgotten about her getting stuck on elevators twice at the bank , and she hates to ride elevators. Anyhow the Clerk on duty found a King Size room on the 3rd floor, which we really appreciated. So as I said earlier from our arrival until we checked out, everyone went out of their way to make sure our stay. Was 110% absolutely perfect they called at 5:30 as requested for our wake up call . Absolutely and excellent stay at your Hotel.

Nothing I can think of, well maybe a Senior rate on rooms. And real link sausage instead of mystery meat sausage, you asked so I speak my peace. I've never been one to Sugarcoat anything!

I came to see the Chihuly exhibit at the Biltmore. The price was very affordable for my stay. The location of this hotel is perfect, less than 2 minutes to the entry gates. It was easy to find, parking was great, and check-in was a breeze. The front desk attendant was friendly and helpful. The room was clean and comfortable. The bed was very comfy, and the included toiletries were lovely. Breakfast was delicious each morning, with biscuits and gravy, eggs, bacon, and sausage. There was a waffle maker and an automatic pancake maker, which was pretty cool. The breakfast attendant was super nice and kept everything stocked and fresh. It was a great stay and I would definitely recommend this hotel. I'll stay here again, most definitely.

Need more handicap ♿️ spaces. More elevators, it's was always crowded. The bathroom sink lights are way too bright for fixing coffee in the am. Needs better location in the room. Bed was extremely comfortable. King size bed does need at least 6 pillows. Sheets were so solft.The breakfast was wonderful. The breakfast room needs at least 2 tables taken out for more room to move around to get food, no clear path and hard to move around getting food or waiting on pancakes to make.Great location to Biltmore estate

Toilet was way too low to ground and wall

We enjoyed the breakfast in the morning. The highlight was the night manager opening up the dining room to allow travelling family to sit together and visit when there was nowhere else for all of us to sit. The hotel felt clean.

There needs to be a more comfortable communal area with ample seating. We were pressed to find anyplace to sit and visit. We started in the pool area, but were kicked out right at 10 and had nowhere else to go. The beds were not the most comfortable.

The room was especially spacious and the access to sinks at the door to the room had very amble lighting. There was also a nice amount of storage space with hanging space, flat tabletops, and the office desk. Also, all four cardinal directions of the hotel have an access door, making it easy to get in or get out no matter where you've parked. The pillows were also especially squishy and comfortable.

The bathroom itself felt very dark as the bathtub install meant that there wasn't a way to provide strong lighting while within the shower. This typically isn't an issue, but there's a large difference between the ceiling of the bathroom and the top of the shower/tub insert. The fan for the bathroom was also quite loud and the blackout curtains are showing their age with a small speckling of holes.

The hotel is conveniently located, just a few minutes drive from downtown Asheville. Plenty of free parking and a couple of eating places within walking distance. Our check-in was simple and fast, and all the staff were friendly and helpful. The room was large, clean and had everything we needed. Breakfast was great with lots of choice. We’d definitely choose this hotel again. Thank you!

This hotel was chosen out of our usual being unavailable and let me tell you guys, this is our new go to! Very clean, staff is so nice and willing to fix anything even down to our tv not working. We had the jacuzzi tub room and although it ran a bit slow it worked and was excellent! Excellent breakfast like eggs bacon and gravy biscuits! Pool and hot tub was nice! Overall excellent stay and literally two minutes away from biltmore village if that!

Didn’t not like anything! Perfect!

Bed was very comfortable. Close to Biltmore Estate. Staff was very helpful and friendly. We came back from dinner and our room was flooded in the jacuzzi area. Staff came up to check it out, found out the people on the floor above us fell asleep and let their jacuzzi overflow. We were moved to another room and they didn’t charge us for that night. Breakfast was great they have a waffle machine AND a pancake machine.

The beds were comfy. There was a hot tub. AC was good We didn't have loud neighbors.

Way over priced for what it was. Rooms were small, breakfast was meh, traffic was bad, charge you twice be prepared to pay at least $200 until one charge falls off. The staff was ok they seemed like they didn't want to talk to you. I've stayed in better places for way less money. The only reason I picked this one was for the hottub but will probably stay elsewhere next time. The elevator is slow and small. There is no change machine. You need cash for the laundry and snack machines so take quarters with you. There were stains on sheets. Room was very dark.