Location, good coffee, parking out if elements, room counter space

Didn’t get our reserved room. Broken elevator made wait times long

Breakfast was good for a hotel breakfast. The room got my family of six with no issues space wise. The shower products were excellent especially for a hotel. The suite had a dishwasher, full size fridge, dishes plus utensils all of which was a bonus as it was unexpected. Plenty of storage if you are going to be there for an extended stay. The room was very nice and I would love to stay again if we are ever in the area again

No complaints at all

Great location near Biltmore.

It could be difficult to get in and out of. Our room was clean, but it appeared the cleaners may have left before finishing. The shampoo bottle was empty and removed from the holder, but not thrown away. It was left on the shelf in the shower. The shower head appeared dirty.

Eveything - King size room was very roomy and included comfortable pull out sofa, large screen TV and full sized kitchen appliances including refrigerator, microwave and dishwasher. Breakfast included was amazing! Ready-made egg sandwiches were hot and delicious. Coffee/tea available at any time. LARGE eating area; plenty of tables available including a covered outside area with gas firepit which was also available for relaxing in the evening. Outdoor swimming pool was of a decent size, large bath towels provided. A sitting area with tables/chairs nearby with a gas grill available. Will definitely stay again if ever in the area.

Can't think of anything.

clean and attentive. next door room was noisy with loud music at midnight and the front desk staff came up immediately after calling and the noise was gone. I really appreciate the effort to control these issues by unruly guests. was also very close to restaurants and shops yet huddled away from main roads or walkways.

sound from other guests either through walls or floors (stomping). this isn’t too bad and not the staff’s fault but the hotel structure needs a little more sound proofing and signs indicating respect to other guests.

Loved having a suite for our 8 day stay; the location; having outdoor patios (at this price); the free laundry.

The room finishes and decor but again, for the price...

Location was convenient. Appreciated their pet friendly policy - wouldn’t have stayed there otherwise. One gentleman at the front desk was extremely helpful and pleasant - wish I had gotten his name. Housekeeping was friendly and efficient. Didn’t have occasion to use it, but the outdoor grill looked convenient.

The room wasn’t well stocked - no can opener, no dish soap, etc. TV didn’t work consistently for 1st 2 days. Lobby on 2nd floor was awkward, though I imagine they needed the parking garage.

Staff exceptional. Best breakfast at any standard hotel and real dishes and silverware. No plastic or paper. Room was large, spotless and quite comfortable. We had a suite. Lots of storage space. Nice kitchenette with small full size refrigerator and dishwasher!

Zero. No complaints at all.

Loved the premade egg sandwiches. Decent selection of breakfast items. Rooms were spacious.

While checking out the person at the desk was not well trained. We were splitting our bill as 4 of us shared a room. Two of the group were charged twice for their 1/4 of the bill because he made them run their cards twice saying it didn't go through the first time. They are still fighting to get their money back.

I liked how clean the room was. The beds were comfortable and the location of the hotel. The staff was very kind too. I would definitely stay here again and it's very close to the Biltmore Estate.