The recent renovations, infusing the history of the property and UNC Chapel into all the rooms, even the common areas. The proximity to campus, a 10 minute walk. The customer service was above and beyond. The bartenders make excellent cocktails!

The size of the rooms and the Wifi. I completely understand that one pays for the history, and location, while staying here. (The hotel was built in the 1920s.) Thank goodness I was solo traveling for work, as the room was quite cramped. I constantly bumped into things. Small quarters, I understood, were a given. (Though I hear there are suites, so that'd be good for a family.) The dropping of the wifi? After 5 pm, I would get constantly kicked off and it was frustrating as I was doing work emails. Request a room with good wifi!

Extremely smart and comfortable setting - feels very high quality. Parking and valet staff very helpful and professional. Nice location and environment.

Noise from the outside patio during the late evening (my room was 319). Breakfast menu was limited and portions quite small. Some of the receptionists didn't reflect the high standards of customer service that the hotel environment represents - in that they did not seem welcoming, customer minded or happy to help.

It was such a festive atmosphere on homecoming weekend. A So the little extras like lemon water and cookies in the lobby, chocolates and pillow spray in the rooms. It was perfect!

The room prices are a little much. I have stayed here before on an off weekend fir less than 1/2 the price so it does feel like out of town UNC are taken advantage of

Nicely decorated

The hotel said in the online directory that if we ordered food delivery from outside the food can be delivered directly to the room by giving the delivery service our room number but in reality the staff simply call us to go down to get our food instead.

Lobby was comfortable. Rooms Were quiet. Staff was friendly and helpful. Hotel Van was beneficial for short rides within town.

Had a dark room. Bathrooms was quite small. Only 1 luggage rack for a room that sleeps 4 people.

The hotel was historic and I really appreciated the historical pictures & descriptions throughout the hotel. The staff was accommodating and the decor lovely. I also liked that the UNC campus and restaurants where in walking distance

My room was very small. I would not have been comfortable if my husband had come along. I was not made aware that the outlets were hidden away and that there was a refrigerator & safe in the room. I thought my sheets would be changed when the room was cleaned but they were not. The fluffy bathroom rug was replaced with a shabby, worn one which I found very disappointing.

A beautiful hotel! Wonderfully decorated, excellent food at the Resturant, rooms are spacious, a lot of different locations throughout the inn to relax or gather with friends!

Everything

Huge thank you to Mark, Heidi,Arran and many more for the outstanding handling of the emergency situation. Your kindness to everyone was outstanding. From water, blankets to the best chocolate chip cookies. Thank you

Nothing

Wonderful! Best grits we have ever had! Good selection.

Nothing. It was perfect. Staff was gracious & friendly, furniture was lovely, & we enjoyed reading the history of the Hotel & UNC on the walls. We would go down a different hall each day to learn more fascinating facts! A heritage to be proud of! We even enjoyed the rockers in front— very relaxing. Convenient location amid campus & stores/restaurants.

The property was well maintained, clean, stately, and beautiful. It was everything a jaded family from New York could hope for in a southern location. The staff were friendly and helpful, and we loved seeing all of the photographs of alumni and faculty that lined the walls. The sense of history in the building was palpable.

Can't think of anything that I didn't like, honestly. Even the cookies at the front desk, which can sometimes be a little stale, were delicious.