Nicely decorated, staff were very nice, quiet, comfortable beds.

The restaurant. I asked for something vegan GF, and the pasta was sone kind of supermarket Barilla, too cooked, with a simple tomato sauce. Very tiny portion invoiced to $26. The same price as lobster ravioli, a real rip-off. So I had to go and buy a GF Vegan Pizza, at the fast food restaurant close by for $ 12 which was delicious. In order to not remain hungry all night.

The young lady who greeted us and said goodbye. The friendliness of the staff. The rest, relaxation & rejuvenation we received! Everything is within walking distance. The cleanliness. Breakfast. The European ambiance and charm - Splendid! The upkeep, superb!

The other young lady who called multiple times and haggled us about payment while we were trying to rest. She seemed rude and 'needy'; meaning, it was as though nagging is a hobby, a not so good fit for the hospitality industry. She really needs to reconsider her approach, position, and purpose. On the upside, "sweet" sounding voice.

Lovely facilities - beautiful property - good location

Smell in the lobby - had requested feather free pillows and had to sleep in chair first night because there were feather pillows (highly allergic)

The size of the room, beds were comfortable. Lighting was welcoming.

The style was dated, bedroom furniture was ugly. There was no carpet or rug on the bedroom floor, which would have made it more comfortable.

It’s fairly close to downtown and it has a shuttle that takes guests to within walking distance to some of the UNC stadiums.

Room was stark. Wooden floors are cold and not comfortable to walk on barefoot! There should be at least one grab bar in the shower. The dining service was limited. No lunch! The staff could not get the large lobby tv to show the main football game of the day so some of us could see the end after coming back out of the freezing weather.

The staff was excellent beyond anything one could expect. Every issue that came up was immediately addressed. Even when the issue was not related to the hotel but due to weather or a business cancellation and need for a private conference room to have a remote meeting. They delivered over and over. The morning and night staff sept 28-29 I wish I could name them so they could get appropriate recognition.

The bed is not as soft as I like

Staff, food, general style of the hotel (albeit in need of some refurbishment), possibility to order a shuttle car (albeit pricey), coffee/tea maker, French balcony and general comfort of the room

Middle-of-nowhere location, no mini bar, no bags for litter disposal, no shower cap, no power adapter

The hotel was a really neat building with lots of green plants. The best asset was their staff. They were friendly, spend time on your requests or questions. The food, a bar menu unfortunately because the dining room was closed, was excellent. The room was large, the windows and balcony doors could be opened. It was surprisingly quiet for an in town hotel.

The main dining room was closed on Mondays.

What was not to like ? Right from the start, at the door, the staff greeted us, the desk was courteous and professional. The room was outstanding.

I wouldn’t say these are things that I didn’t like about the property as much as suggestions. You have people coming from all different parts of the State and the Country, put an outside butt can somewhere near (10 - 15 ft) to front entrance, so they have a place to their cigarettes out and butts in prior to going in the hotel when first getting there. Secondly, they have big orange flower pots in front of the hotel. Take one and put a false bottom in it. Then either use artificial flowers or plant on top of it. Cut the side out of it so that they can slide Lp gas tank they use for their fire pit. And bury the line from the flower pot to the fire pit. That way from the parking lot you won’t see the Lp tank.

We have stayed several times at the Siena. The location is very convenient to stores, restaurants, and walking trails, and parking is ample (and free!). We travel with our dog, and the pet fee is quite reasonable. The rooms (and the bathrooms) are large and well-appointed, and are not cookie-cutter. Despite being right on Franklin Street, the hotel is quiet, and the free coffee is very good. The staff is always welcome and eager to help when necessary.

As during our previous stay (in November), there was just one elevator in operation. (The second one started working the day before we left this time.) Since there are just 4 floors, it's just a minor irritation.